The Independent Pharmacy Reviews 

17,835
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 921 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and note how simple and user-friendly the online website is when placing their regular orders. Consumers also appreciate the thorough medical questionnaires and helpful communication, which ensure that they receive the right products safely and efficiently. However, some reviewers were not happy with receiving a different or generic brand of medication than what they originally expected. A few other people also felt that unexpected delivery issues and occasional service delays caused significant frustration when parcels were misrouted or arrived late.

What people talk about most

Service

People report overwhelmingly positive experiences with the service, highlighting fast and efficient... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and prompt shipping... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers note that the... See more

Order

Users describe positive interactions with order, highlighting seamless and straightforward online purchasing... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have given this company 5 stars, I could have given more if I could! From the start they give you the confidence to order from them. They are extremely professional in all their dealings from in dep... See more

Rated 5 out of 5 stars

I have been a loyal customer for many years. Responses were prompt. But this time around my order was filled promptly and delivered, but when I requested an invoice I was met with radio silence... See more

Rated 5 out of 5 stars

I ordered a product for a very minor ailment but the service even for this was exemplary. Very professional from beginning to end with access to information and someone to talk to if required. Felt li... See more

Rated 5 out of 5 stars

Excellent service once again from The Independent Pharmacy. My Eumovate cream arrived very quickly, the website is easy to navigate and don’t know what I would do without this service, it’s much easi... See more


Company details

  1. Pharmacy
  2. Toiletries Shop

Written by the company

The Independent Pharmacy is an Online Pharmacy and Online Doctor service specialising in Men's, Women's, and Travel Health. We offer online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We want to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy & Online Doctor available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.theindependentpharmacy.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

18k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(17,835)

920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Independent pharmacy was easy to deal with.

The Independent pharmacy was easy to deal with, they explained and communicated well. The order was changed by myself after initial payment and they quickly made the amendments and resolved my issue. The delivery transaction was straightforward. Great Service.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

This company are amazing

This company are amazing. From easy ordering, they keep you informed about your orders journey, to quick Royal Mail delivery in a well packed secure box. Perfect.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

I like this company!

I like this company. They did all the proper checks, quickly and efficiently. Their communication was good and their delivery perfect. Hard to fault!

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Good pricing

Good pricing . Efficient . Good UK product with good expiry. As ex medical worker appreciate efficiency and easy use. Good usable website and no follow-up hassles.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Unacceptable Bait-and-Switch with Zero Communication

Yesterday I ordered and paid for Amorolfine 5% Nail Lacquer 5ml. Today I received an email asking to pay a further £6.50. When I reviewed the order I found it had been changed to Curanail 3ml. After sending them an online query (they don't accept phone calls), I received a second email saying their clinical team needed more information, and I'm to log on and answer their questions. The only question there was to answer was their request for the additional £6.50. I am incensed that they should demand an additional payment without the courtesy of explaining why they've changed my order for a more expensive product.
I've just now received a text saying their doctor needs more information, but still without telling me what or where I'll find the questions. As a first time user my first impressions of this company aren't good.

Later...Thank you for your reply below Roni. Rest assured the only emails received from you arrived in my Inbox. That you "recognise the importance of ensuring that any changes to treatment recommendations, additional costs, or requests for information are communicated as clearly as possible" clearly didn't apply in my case!

25 June 2026
Unprompted review
The Independent Pharmacy logo

Reply from The Independent Pharmacy

Thank you for your feedback. We're sorry to hear that your first experience with us was frustrating.

As an online prescribing service, all treatment requests are reviewed by our clinical team to ensure the most appropriate treatment is supplied based on the information provided during the consultation. In some cases, this may result in a clinician recommending an alternative treatment or requesting further information before a prescription can be approved.

We appreciate your comments regarding communication. While we do provide updates by email throughout the prescribing process, we understand that these messages can occasionally be missed or filtered into spam or junk folders. We recognise the importance of ensuring that any changes to treatment recommendations, additional costs, or requests for information are communicated as clearly as possible.

Your feedback has been noted and will be shared with the relevant teams as we continue to review and improve our patient communications.

Thank you for taking the time to leave a review.

Kind regards,
Roni, Head of Customer Experience

Rated 5 out of 5 stars

Ordered a couple of times now and been…

Ordered a couple of times now and been good service both times. This time the Royal mail accidentally delivered my parcel to the wrong address. I contacted customer service who very promptly responded and sent out a duplicate order so there were no interruptions in my treatment while they chased up royal mail for me. Excellent service will use again.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible
Terrible, paid for next day delivery £8.99 no clear signage saying it’ll need to be signed for, still undelivered now pointless, was desperate for the treatment, the ticked box said tick if we can put through letter box (which they could it was a tube of cream) yeah perfect throw it in the letterbox
amazing, but no to much effort for them a waste of time and money now £30+ down and treatments now left in some crappy post office cupboard. Don’t waste your money just go to an actual Drs

8 June 2026
Unprompted review
The Independent Pharmacy logo

Reply from The Independent Pharmacy

Thank you for your feedback, Craig.

We are sorry to hear that you were disappointed with the delivery of your order. We appreciate how frustrating this must have been, particularly after paying for a guaranteed delivery service and expecting to receive your treatment promptly.

We appreciate your comments regarding the delivery process and the information provided during checkout. Whilst delivery requirements are displayed when selecting a delivery method, we recognise that this did not meet your expectations on this occasion.

Your feedback has been noted and will be taken into account as we continue to review how we communicate delivery options to our customers.

Kind regards,
Roni, Head of Customer Experience

Rated 5 out of 5 stars

The Best Online Pharmacy I have found

Online pharmacies have suffered in the past from being linked to dubious places willing to sell prescription medicines to customers in countries where such medicines would legally need a doctor’s prescription to obtain.

The Independent Pharmacy has never been in this category and in today’s world where every business has a website, it’s only natural that this includes pharmacies. This particular outlet is one of the best I have found. I’m currently using them to source weight loss medication and I’m unable to fault them in any way. Deliveries are fast, packaging is excellent and they are very responsive to email queries. These are expensive drugs, but this is mitigated by frequent coupons and offers of up to 15% off orders.

Ordering is very easy, though it is done in a responsible way, with pertinent questions asked and with unflattering photos required to make sure you aren’t anorexic. Your GP is informed, which is the case for any meds which would normally require them being involved, though of course general sales products don’t need this.

I have no hesitation in recommending The Independent Pharmacy for all health related needs and this is a particularly valuable resource for anyone living some distance from their nearest shops or who finds it difficult through disability, to get out and about or like me, simply prefers shopping online.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with Independent…

I am very happy with Independent Pharmacy,fast delivery which is very important, and avoiding numerous NHS appointments and waiting, specially whan you know what you need. I will be using their service in the future for sure and I highly recommend

22 June 2026
Unprompted review

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