The Insolvency Group Reviews 

3,463
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and agents for being exceptionally helpful, kind, and deeply professional throughout every single step of the process. Reviewers truly appreciate the clear communication and reassuring guidance, noting that it always helps lift a massive weight off their shoulders during deeply stressful financial situations. However, some customers also noted recurring issues with poor communication, delayed responses, and persistent unwanted contacts occurring long after the initial setup phase. A few people also experienced frustrating service challenges and unhelpful interactions when trying to resolve urgent account issues later on.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that agents are very friendly and put minds at... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are helpful, polite, and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting a quick, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is straightforward, easy to... See more

Customer communications

Customers had ambiguous experiences with contact. Some reviewers successfully reached out and noted that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been so amazing getting the help from here with the best customer care team taking care of every thing supporting me explaining everything each step of the way making me feel at ease not judg... See more

Rated 5 out of 5 stars

The Insolvency Group were excellent to deal with. They were very thorough and professional whilst still being kind and friendly. They were very efficient with information about what was happening al... See more

Rated 5 out of 5 stars

I found myself facing a real struggle, The team spent time and talked me through all of the options available, After a month all the work has been done and have reached an agreement that suits both pa... See more

Rated 5 out of 5 stars

A very smooth process, they were on hand to answer any questions and worries I had. Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was... See more


Company details

About The Insolvency Group

Written by the company

Trustpilot Logo

"Explained everything really well answered all questioned i asked and was really friendly thank yiu for all the help"

The Insolvency Group Logo

At The Insolvency Group, we help individuals take control of unmanageable debts with tailored financial solutions that bring clarity, relief, and a fresh start.

Our experienced specialists will work closely with you to understand your unique financial situation and guide you through every available option, including IVAs and other debt solutions.

We’re committed to delivering honest, non-judgmental advice with care and discretion—so you can move forward with confidence. Begin your journey toward financial peace of mind today.

"I used the insolvency group to deal with my credit card debts, They were outstanding it was so easy and fast. And got the the outcome I wanted, would highly recommend"

Trustpilot Logo

Let’s Find a Way Forward.

We've helped thousands regain financial control.

Where do you currently stand with your debts?

Less than £2,500

£2,500 - £5,999 in debt

More than £6,000 in debt

Explore Your Options

Not suitable for all. Fees and solution drawbacks may apply.

Free, impartial money advice is available from MoneyHelper

MoneyHelper Logo
Trustpilot Logo

"The Insolvency Group is amazing, they have been patient and understanding of my situation, they explain my options and solutions with all the pros and cons very clearly. 100% recommend for anyone in a difficult debt situation"


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,463)

1,424 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive Feedback

Communication has been very good and everyone I have spoken to have been very accommodating within this process. I would say I have had a very good experience and have been supported the whole way through. Very prompt responses aswell.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have had a very positive experience from start to finish. All of the agents I have encountered have been so supportive without any sort of judgement of my situation. I have been kept up to date at every step and highly recommend this company. Brilliant service and very knowledgeable staff

30 July 2026
Unprompted review
Rated 5 out of 5 stars

A very smooth process

A very smooth process, they were on hand to answer any questions and worries I had.
Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was made easier by the team or made to be feel embarrassed about situations. Thank you so so much for your help and support and getting me through my IVA approval.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly team

Friendly team . Explains options in detail. Always happy to help .Easy to contact and they go through with you every step of the way ,

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy steps

Clear, informative and impartial advise from start to finish. Helped me through every step of the way. Non judgmental on your circumstances and made me feel comfortable. Excellent customer service from everyone I dealt with.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly ,efficient and quick…

Friendly ,efficient and quick turnaround so it wasn't dragging on for a long time. A huge weight off my mind. Staff were exceptionally thorough and i was informed of my progress every step of the way

27 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look