The Islamic Shop Reviews 

227
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, finding them beautiful and well-made. Many people also appreciate the efficient service and fast delivery, often arriving quicker than expected and well-packaged. Some people were dissatisfied with significant delivery problems, including orders never arriving, being delayed, or incurring unexpected additional fees. Additionally, some reviewers reported receiving incorrect items and faced a complete lack of response from customer service when trying to resolve issues or inquire about missing orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many reviewers praising items... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the fast delivery, often... See more

Quality

People report positive experiences with quality, consistently praising the amazing quality of products and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting that their orders... See more

Response time

Customers had negative experiences with response times, with many reporting a lack of communication after... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Packaging was good but I got the parcel delivered delayed more than a week from the expected date of delivery. I would appreciate if the correct estimated date of delivery was mentioned while making t... See more

Rated 5 out of 5 stars

I initially purchased five prayer mats and had a smooth experience with no problems. Encouraged by this, our community group decided to order and pay for 25 mats. Unfortunately, this larger order neve... See more

Rated 5 out of 5 stars

My first purchase was of a can of air freshener, it was delivered quicker than I thought. The packaging was excellent and the smell was awesome. Ordered more immediately, I forgot to add an item to my... See more

Rated 5 out of 5 stars

Item i purchased was out of stock. Company called me and offered either refund or free upgrade of the item. I accepted the free upgrade, which was delivered same day. Excellent service and comms. Woul... See more


Company details

  1. #3 of 3 best companies in Religious Goods Shop
  2. #106 of 116 best companies in Perfume store
  3. #3 of 3 best companies in Religious Book Shop
  4. #21 of 21 best companies in Warehouse

Written by the company

Welcome to TheIslamicShop.com, your premier online destination for a curated selection of exceptional Islamic products, embodying the essence of faith, culture, and style. Immerse yourself in a world where tradition meets modernity, and discover an exquisite array of Islamic-inspired items meticulously curated for your spiritual and lifestyle needs. Our Collection: Explore our thoughtfully curated collection featuring Islamic fashion, home decor, accessories, books, and more. From elegantly crafted clothing that seamlessly blends modesty with contemporary design to tasteful home accents that celebrate Islamic art and calligraphy, our diverse range caters to individuals who seek authenticity and excellence in every aspect of life. Quality Craftsmanship: At TheIslamicShop.com, we take pride in sourcing products of the highest quality, reflecting the richness of Islamic heritage. Whether you're looking for modest fashion that makes a statement, intricate prayer rugs that elevate your sacred space, or meaningful gifts that convey a sense of spiritual connection, our commitment to craftsmanship ensures a level of excellence that resonates with your values. Tailored for You: We understand the unique needs and preferences of our diverse community, which is why we strive to offer a personalized shopping experience. Navigating our user-friendly website, you'll find an intuitive interface that simplifies your journey, making it effortless to discover products that align with your taste and lifestyle. Empowering Cultural Expression: TheIslamicShop.com is more than an online store; it's a platform that celebrates cultural expression and fosters a sense of unity within the global Muslim community. We believe in empowering individuals to express their identity with pride, offering a carefully curated selection that transcends borders and brings people together through shared values. Secure and Seamless Shopping: Enjoy the convenience of secure and seamless online shopping with TheIslamicShop.com. We prioritize your satisfaction, providing a reliable platform that ensures your transactions are protected, and your purchases reach you with the utmost care. Join Our Community: Become part of our vibrant community that shares a passion for embracing Islamic traditions with a contemporary flair. Connect with us on social media, explore our blog for insightful content, and be the first to know about exclusive offers and new arrivals. Embark on a journey of discovery at TheIslamicShop.com—where faith, culture, and style converge to enrich your life in every way. Shop with confidence, celebrate your identity, and experience the best in Islamic-inspired living.


Contact info

3.7

Average

TrustScore 3.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(227)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The items I bought were 2 pocket size…

The items I bought were 2 pocket size perfumes to gift to someone. They arrived empty with nothing in it. I tried emailing the company to ask for a resend of the items but my emails kept bouncing back saying the email was not working for their company. So I paid money for 2 empty plastic bottles.

30 January 2025
Rated 1 out of 5 stars

Disappointing Experience - Poor Service & Delivery

I placed an order on December 16th, paying extra for express delivery, expecting my items to arrive within 2-3 days as promised. However, my order didn’t arrive until January 4th—nearly 3 weeks later! it became clear that the shop ordered the products from China and then shipped them to me, which is something I could have done myself, saving both time and money.

I tried reaching out multiple times via both email and phone to request a refund or at least resolve the issue, but I received no response. This lack of customer support, combined with the delayed delivery, has been incredibly frustrating. I feel completely let down by both the service and the communication. I would not recommend this shop to anyone looking for reliable or honest service.

4 January 2025
Unprompted review
Rated 3 out of 5 stars

I know reviews can affect a business…

I know reviews can affect a business but the owner needs to know.

1. Ordered 3 ihrams. Took 20 days for delivery. It was shipped out on the 18th day

2. Contact is non existent. Phone is never answered. Email address is fake. Social media is inactive. You will not get a response.

3. Despite emailing for a refund - I am hesitant to send them back as there is no trustworthy communication.

4. I believe this is a genuine business, however they are unorganized and unreliable.

Until reviews improve, I do not recommend you use this business.

2025

3 January 2025
Unprompted review
Rated 1 out of 5 stars

No one responses

I had ordered a Ihram online on 3rd Dec. When received I didnt like the quality so requested for a refund via email as mentioned in the refund policy. The email came back saying Delivery Status Notification (Delay). I left a message on the website but there was no response. Then I called and a gentleman answered. Informed him I would like to return the Ihram. He said he will send me the return label. I got the return label and I sent the item back the next day. The day after I got another Ihram from the same company. When checked my bank account I didn’t get any refund which means the Ihram was replaced and not a refund. I requested for a refund as I didn’t like the quality but the company replaced it instead of refunding. Now I have been chasing them via email, online chat and calls but there is no response. I have left voicemails too. Not happy with the service.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

I really like it

I really like it, the Quran size is A5 which is a bit small but can read it properly. Nd the scarf is Turkish which is really small , just big enough to cover ur head. i think a matching prayer mat would be nice with this gift set.

29 November 2024
Rated 5 out of 5 stars

Excellent

Beautiful picture frame and fast delivery with good communication throughout.
Excellent service will definitely buy from you again

25 November 2024
Rated 5 out of 5 stars

I ordered the Holy Quran Keepsake…

I ordered the Holy Quran Keepsake Rayiha Gift Set in Green. The item was packed very securely and the product itself was exactly what I ordered! Definitely will order again, especially with the prompt delivery time and the updates on where my package was. Thank you!

1 November 2024
Rated 4 out of 5 stars

Good service by the shop!

Good service by the shop!

Delivery company Evri is useless really wouldn’t use them they just kept delaying the delivery like they always do. Two of the hats I found to be quite tight can’t wear them they give me a headache. Happen want sizes on them.

Other than that I’d use this shop again they are prompt with processing your order.

28 October 2024
Rated 4 out of 5 stars

Good price but slow delivery…

The price of purchased item was very competitive compared to elsewhere, henceforth purchase. However, it took a long time for an evri delivery, this could be improved

21 October 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look