Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our s... See more
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I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
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I did not like the app at all. Most vendors that are listed "affordable" or " inexpensive " were quite the opposite. Many vendors take days to reply and some don't at all. I found this to be daunting... See more
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Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience super excited to…
Great experience super excited to receive all my invites and sign! Email communication was great and they wouldn’t start until I approved it all.
27 May 2026
Reply from The Knot
Hello,
I’m so glad the process felt exciting and well supported from start to finish. It’s great to hear the communication was clear and that you felt confident approving everything before production began.
Sarah @ The Knot Customer Support
I was trying to say the worst
I was trying to say the worst. I not only was charged for the gift but I had to chase you down to find out it was out of stock. After that you assumed instead of a refund I would want you to credit there account. In my opinion this was not only unprofessional but I feel bullied into something I wouldn't have done. Instead of asking you just did....
24 May 2026
Reply from The Knot
Hi, I’m sorry for how frustrating this experience felt. I completely understand why you were upset having to follow up yourself to discover the item was unavailable, and then feeling the resolution was decided for you rather than discussed with you first.
Your feedback around communication and refund handling has been shared with the team for review.
Sarah @ The Knot Customer Support
Poor experience
Three items ordered. Two were purchased via Macy’s. No gift or message card provided. The couple will think these two items are from me alone. The item from The Knot permitted me to fill out a message card with a message and who sent gifts. We are seven people sending three gifts totaling $356.96. I called Macy’s and asked if a card could be sent and I would email the names of people. I did this and supposedly information was to be sent to the warehouse. This did not happen. I spoke to someone at The Knot and was told it was not your responsibility once an item was purchased this way. It’s The Knot’s responsibity to provide message card. I would not have ordered these two Macy’s items if I k ew this would happen. I had to tell the mother of the groom who sent these items. I should not have had to do that. So much time was taken. It was not a pleasant experience. Let the buyer , me, know that no gift message card is provided unless DIRECTLY from the Knot website. I will never use the knot again.
24 May 2026
Reply from The Knot
HI, I’m sorry this became such a frustrating and time-consuming experience. I completely understand why you were upset discovering the Macy’s gifts did not include the message card details you expected, especially when the gifts were being sent on behalf of multiple people.
Your feedback around partner registry purchases and clearer communication during checkout has been shared with the team for review. We understand how important gift messaging is for moments like these.
Sarah @ The Knot Customer Support
Hello,
Hello,
I’m frustrated that I spent hours entering guest names and addresses into your platform assuming that data would integrate with the envelope addressing service, only to later learn I have to manually re-enter everything into a separate spreadsheet.
This creates unnecessary duplicate data entry, poor workflow design, and significant user friction. From a UX standpoint, users naturally expect address data already stored within the platform to be reusable across related services like envelope printing.
At no point was it clearly communicated that these systems were not integrated or compatible.
I’d appreciate assistance minimizing the need for redundant entry, as well as consideration for improving interoperability between these features for future customers.
Thank you.
27 May 2026
Reply from The Knot
Hello,
I’m sorry the process created so much extra work and frustration. I completely understand why you would expect guest information already entered into the platform to carry through seamlessly into envelope addressing without requiring duplicate entry.
Your feedback around workflow integration, usability, and clearer communication between these features has been shared with the team for review.
Sarah @ The Knot Customer Support
I purchased a registry item
I purchased a registry item, and expected the item to be mailed to the bride. That was May 3. An email arrived saying the gift was getting ready. I alerted the bride to let me know when the package arrived at her house so I could wrap it. . Patiently waiting, and receiving NO communication that the gift had been “sent”, I inquired. Only then I learned that an electronic “gift card” had been sent. This was a shower gift and spoiled my gift giving. I am extremely disappointed in the service,
5 May 2026
Reply from The Knot
Hello, I’m sorry this created such a disappointing experience, especially around an important shower gift. I completely understand how frustrating it must have been to expect a physical item delivery, only to later discover an electronic gift card had been sent instead.
Your feedback around order communication and delivery clarity has been shared with the team for review.
Sarah @ The Knot Customer Support
Process was super simple to make it…
Process was super simple to make it just the way we wanted!
26 May 2026
Reply from The Knot
I’m so glad the process felt easy and that you were able to create something that truly matched your vision. We’re honored to have been a small part of your wedding preparations.
Sarah @ The Knot Customer Support
Chat could not understand the problem…
Chat could not understand the problem and when I was finally connected to the support team and answered their questions, the only reply I got was “I didn’t quite catch that. Please rephrase your question. “ I’m trying to resolve the problem by emailing The Knot. I did finally get help after emailing The Knot and the problem has been correctly.
25 May 2026
Reply from The Knot
Hello,
I’m sorry the support experience became so frustrating, especially when you were already trying to resolve an issue. Being stuck in a loop without getting clear help is understandably disappointing.
Your feedback regarding the chat experience and escalation process has been shared with the team for review. I'm confident that the email support team is able to properly assist you from here.
Sarah @ The Knot Customer Support
amazing with invitation help
They were amazing with invitation help! Replied almost instantly on a holiday weekend!
21 May 2026
Reply from The Knot
Hello,
I’m so glad the team could help so quickly, especially over a holiday weekend. It’s wonderful to hear the invitation support made the process easier for you.
Sarah @ The Knot Customer Support
Lack of communication
Lack of communication.
Gift never sent. Never notified.
Do not know if gift card sent.
23 May 2026
Reply from The Knot
Hello,
I’m sorry the experience felt unclear and frustrating. Not knowing what happened with your order or whether the gift was received is understandably disappointing.
While the item ultimately became unavailable and store credit was issued to the couple, your feedback around communication and order updates has been shared with the team for review.
Sarah @ The Knot Customer Support
They helped me immediately with an…
They helped me immediately with an issue I was having with my delivery. Exceeded my expectations!
20 May 2026
Reply from The Knot
Hello,
I’m so glad the team could step in quickly and help with your delivery issue. It’s wonderful to hear the support exceeded your expectations.
Sarah @ The Knot Customer Support
Reply from The Knot
Hello,
I’m not completely sure this review relates to us here at The Knot, though I’m sorry to hear a package arrived damaged and wet.
Hopefully, the RSVP designs currently in progress will be a much smoother experience for you moving forward.
Sarah @ The Knot Customer Support
Customer service was amazing
Customer service was amazing anytime I needed help they always reached out right away! It was user friendly and easy to create my website and easy for my guests to navigate.
15 May 2026
Reply from The Knot
HI, I’m so glad the team was there whenever you needed support and that the website felt simple for both you and your guests to use throughout the process.
Sarah @ The Knot Customer Support
Easy to use website and received great…
Easy to use website and received great customer service when I contacted them with a request.
One issue I had is when selecting an item that is not sold by Knot but by an partner website, the website doesn't automatically populate the newly weds chosen delivery address like it does for items sold by Knot. It should process the order in the same way as they're all items from the same wedding list.
23 May 2026
Reply from The Knot
Hi, I’m glad the website felt easy to use and that the support team could help when you reached out.
You also raised a really valuable point around registry purchases through partner sites. I can understand how confusing and inconvenient it feels when delivery details don’t carry across consistently. Your feedback on that experience has been shared with the team for review.
Sarah @ The Knot Customer Support
Excellence at its best!
I ordered several products such as invitations, wedding favor bags, gift tags, thank you cards, envelopes, and a seating chart. All were fabulous!
25 May 2026
Reply from The Knot
Hello,
It’s wonderful to hear everything turned out beautifully across so many different pieces of your wedding stationery and décor. Thank you for choosing The Knot to be part of such an important occasion.
Sarah @ The Knot Customer Support
It takes slo g time to shop I didn’t…
It takes slo g time to shop I didn’t get the gift yet for over weeks
22 May 2026
Reply from The Knot
Hello,
I’m sorry the delivery timing did not meet your expectations. While our shipping estimates are outlined during the ordering process and within our terms, I understand how disappointing it is when an order takes longer than anticipated to arrive.
Your comments around shipping expectations and communication have been noted internally.
Sarah @ The Knot Customer Support
The website was easy to navigate and…
The website was easy to navigate and find information. Customer service was great. I had a delivery question from the gift registry and they responded right away.
22 May 2026
Reply from The Knot
Hey there,
I’m happy to hear the website was easy to navigate and that the team could quickly assist with your registry delivery question.
Sarah @ The Knot Customer Support
The Knot is beautifully designed
The Knot is beautifully designed, helpful and is a genius idea, bringing all of your dreams to fruition. Thank you
26 May 2026
Unprompted review
Reply from The Knot
Thank you so much for the thoughtful review. We’re honored to have played a small part in bringing your wedding vision together.
Sarah @ The Knot Customer Support
Details matter!
I was nervous to order my invitations; I was so thankful to find that my inquiry about spacing was answered quickly and with grace. Maddie supported me through the finalization of my order and saved me from a color fiasco. :) I felt so relieved to have someone take the time to notice details for me. Thank you!
22 May 2026
Reply from The Knot
Hello,
I’m so glad Maddie could help guide you through those final details and catch the color issue before printing. Having someone paying close attention during such an important moment can make all the difference.
Sarah @ The Knot Customer Support
They were able to meet my needs in a…
They were able to meet my needs in a fairly quick manner and were very helpful.
21 May 2026
Reply from The Knot
Hello,
I’m glad the team was able to support you quickly and help resolve your request smoothly. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
Had to cancel the order
For the second time and an order, they put our order on hold without telling us. By the time we noticed and called, it was too late to get our order and we had to cancel because their communication is so poor and use a different company.
22 May 2026
Reply from The Knot
I’m very sorry this happened, especially after experiencing the same issue more than once. Missing important updates on an order and then having to cancel altogether is understandably frustrating.
Your comments around order hold communication and notification visibility have been shared with the appropriate team for review.
Sarah @ The Knot Customer Support
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