The Landlord Group Reviews 

124
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and supportive staff members for providing clear guidance and answering all questions through complex property litigation and eviction procedures. People deeply appreciate the efficient communication and professional legal support, noting that cases are managed smoothly from initial consultation to the final outcome. Some reviewers were happy with the exceptional results achieved and the considerable peace of mind provided during stressful situations involving difficult tenants. Many consumers consistently recommend their reliable professional services to other landlords looking for expert assistance with tenancy matters.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient, professional, and knowledgeable... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting professional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used the land lord group for an eviction process , they have been professional always answers questions when things were not clear . Afra has helped and kept us informed through every step of the pr... See more

Rated 5 out of 5 stars

worked with Marianne on a difficult case, took a lot of time , effort and patience to come to an end result which was what we were hoping for. From start to finish she was great, her strategy worke... See more

Rated 5 out of 5 stars

The Landlord Group are, without doubt, the best eviction solicitors in the UK. Chris Sharpe and his colleagues are truly incredible and have an amazing level of attention to detail. I was initially... See more

Rated 5 out of 5 stars

I had a very positive experience with Landlord Group. Elle was always quick to respond to my emails and phoned me whenever needed. Our day in court didn’t go exactly as expected, but she was extremely... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(124)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would like to thank all team at THE…

I would like to thank all team at THE LANDLORD GROUP, i have used your company over many years, in the eviction process of tenants. very professional and very easy to use with your step by step instructions. i would recommend you to any private landlord or lettings agents like us.
thank you.
MR BAL
TLW GROUP.
LUTON.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

The Performance of the Landlord Group in a Tenant Eviction Process

The staff fulfilled their responsibilities, and were accommodating. Afra Riaz was especially helpful, and answered my calls whenever she was available. She responded promptly to my emails and followed up my questions. She showed every sympathy and understanding when my wife passed away, and I was left to deal with all the matters associated with evicting a tenant myself, with all the complications that this entailed. Overall, very pleased with my experience and would recommend the Landlord Group.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

This lot is exceptional!

This lot is exceptional!. They are meticulous in preparation. Costs are transparent and they have now successfully assisted us to get 2 possession orders and 1 eviction. Of note are Jordan and Marianne, who have been dealing with our cases. I suspect this culture of excellence permeates the organisation. It takes a lot for me to be moved to write a review but I think the quality of service received from the landlord group merits such.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, support, guidance and compassion.

After a long and complex issue with a tennant we have finally reached a position where we have a re-possesion order. Throughout this traumatic experience the support, professionalism and service we have received from Marianne has been second to none.
To get us over the line Marianne has not only kept us sane, she has provided expert advice on over coming the many hurdles we faced. She has given us expert guidance has shown endless patience, compassion, and has given us unending emotional support. This has been a long and complex case with many obstacles put in the way by the tennant and his solicitor but without Marianne and the counsel she guided us to we wouldn't be in the position we are in now where in the next few weeks we should get our property back. I would definitely recommend the landlord group and especially Marianne.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Professional service after being let down by letting agents and solicitors

Having previously used our letting agents services to deal with a Section 21/8 and this subsequently being problematic and expensive due to their inexperience, we decided to do our research and found the Landlord Group. Elle looked after our claim professionally and kept us updated at all times making the process trouble free. If Elle was out of the office the case would be left with another team member who would be fully aware of the details and able to answer/deal with any queries raised, this we experienced when dealing with Eve. A professional service which I would recommend and use again.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Professional and cost-effective service

After a previous botched DIY eviction some years ago, I decided to use a professional service and chose TLG as they were competitively priced.
After an initial chat to confirm the process, I paid the fees, and then proceeded to amass the documentation required to ensure that things would proceed on a failsafe basis.
Luckily my managing agents are extremely professional and could supply all the information that was needed, although when it looked like some information could not be supplied, TLG also alerted me to the possible consequences of not having all the documents.
In the event, all the documentation required was supplied to TLG, and they duly submitted it to the court, and the possession order was issued by the court about a month later.
I also found that they were willing to answer queries and keep me informed of progress. Customer service on point!

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Section 8

I have recently used “the landlord group” to guide me through the process of section 8 eviction and court proceedings and they worked closely with me keeping me updated and eventually i got the result i wanted at the court with the landlord group present to make sure it all went smoothly. My case worker “elle potter” done really well and kept me updated etc so i really appreciate her hard work thank you again.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied

I was extremely satisfied with the legal services provided by "The Landlord Group" during a recent section 21 action. Their knowledge and expertise were invaluable in navigating the complex legal process. They were always prompt in responding to my inquiries and kept me informed throughout the entire case. Their communication was clear and concise, ensuring that I understood every step of the process. I would highly recommend "The Landlord Group" to anyone in need of legal assistance.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Company & Service.

This is the first time I have used this company and I can say I would definitely use them again if I have a further issues with evicting tenants. I had used other solicitor companies with no real success. I looked up The Landlord Group and after reading I decided to go with them to evict a very problematic tenant. The good thing with this company is they do different services and you know exactly what you are paying. I paid around £200 for them to take a look at my case and give me back the information I needed to move forward. This is when I took up their full services and had a success in my eviction case. I dealt with Marianne Steer who was very good and explains everything. I also dealt with Elle Potter and she was brilliant.
Well Done 👏

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I was advised to contact The Landlord Group by a local lettings manager friend after my attempt at serving a section 21 were rejected. I contacted Julian Meek,and from there on in it was a smooth professional service. There are so many areas that a landlord can fall foul in the processes and law that it's just not worth trying to do it by yourself. Afra and Julian were brilliant,everything done without fuss and explained diligently. I had a successful reclamation of my property recently and I am very thankful to The Landlord Group for their assistance in resolving a potential problem. Keep up the great work!

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Elle Potter at The Landlord Group simplified the eviction process

Elle Potter at The Landlord Group has made the difficult process of eviction so easy and straightforward. This is the second time i have had to go down the eviction route and in both instances i have used the services of The Landlord Group to obtain possession.
I cannot recommend them highly enough. They are good and on the landlords side.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

The Landlord Group’s help has been…

The Landlord Group’s help has been invaluable throughout the eviction process. Elle Potter has been so helpful and knowledgeable, and has really helped me navigate a complex situation with confidence.

I would highly recommend The Landlord Group and a special shoutout to Elle for all of her help!

14 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look