THE LEAK DETECTION COMPANY Reviews 

1,302
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and office teams for their exceptionally prompt responses, thorough leak investigations, and consistently polite demeanor during stressful situations. Reviewers deeply appreciate how technicians explain the diagnostic process clearly, offer useful advice, and always leave the property wonderfully neat and tidy. However, some customers also noted that the professional diagnostic services can sometimes be quite expensive relative to the short time spent. A few consumers felt that these steep financial costs were particularly difficult to swallow when the underlying issue unfortunately remained completely unresolved after multiple hours.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers are punctual, polite, and thorough in... See more

Staff

Customers had positive experiences with staff, highlighting prompt communication and professional support... See more

Price

Users describe ambiguous interactions with price, noting that while the service is undeniably expensive and... See more

Response time

Consumers find the response time to be extremely positive, praising the fast communication and quick replies... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more

Company replied

Rated 5 out of 5 stars

We had excellent service from this company. My mother had a mains water leak into her house. We were able to pick up a cancellation space and their engineer, Jonathan, arrived the same day. Jona... See more

Company replied

Rated 5 out of 5 stars

Great service and quick responses from both engineer and office staff to arrange a visit. Engineer was comprehensive and very thorough, but also incredibly clear in explaining each step. Follow up rep... See more

Rated 5 out of 5 stars

Easy to book an appointment over the phone and as non urgent we were happy to wait a few days for someone to come and sort out the problem which was a suspected pipe leak within a wall in th... See more

Company replied


Company details

  1. #12 of 98 best companies in Plumber

Written by the company

Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.

No Find - No Fee Guarantee

On domestic hot and cold leaks

* excludes Domestic heating & Domestic incoming mains pipework & all Commercial Leak Detections. T&Cs apply

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,302)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Punctual, polite, and professional service.

Jamie who was our engineer was punctual and very polite. He explained everything while he went about a thorough investigation around the circumstances as to why we had a leak.
He successfully detected and fixed the leak within around 3 hours, and clearly explained the callout costs for the detection and correction work he would do before he did it. All work was done with minimal disruption and the site was left clean and tidy.
I would happily recommend 'The Leak Detection Company' and use them again in the future if I had any further issues.

30 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Good morning,
Thank you for taking the time to leave us a review, we really appreciate it. I'm so pleased to hear that Jamie has provided such great service, and I will be sure to pass on your kind comments.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Richard,
Thank you for your review, we really appreciate it.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Simon did a brilliant job identifying…

Simon did a brilliant job identifying our hard to locate and fixing it behind our kitchen units - thank you!

1 July 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Hello,
Thank you for your review, which I'll be sure to pass on to Simon.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Great experience

Great experience - customer services provided a quick appointment and outlined all relevant costs and T&Cs.
On the day Sunny did a thorough job using various methods and quickly identified the leak and explained the next steps. The written report provided the next day outlined all the info required for a fix and discussion with the insurance company.

30 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Justin,
Thank you for taking the time to leave us a review, we really appreciate it. I am delighted to hear that you are happy with the service received and will pass your comments on to Sunny.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Professional & calm in a stressful situation

In a very stressful situation, the Leak Detection Service were superb. All the people I interacted with during the process were reassuring, professional and efficient. I booked the appointment where Sam described exactly how they carry out the inspection. Andy, who phoned before arriving early, started work straight away, was patient, polite and reassuring. The report is accurate and a very useful document, written in plain English with photos and explanations. He offered several solutions and clearly explained the pros and cons.

1 July 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Anna,
Thank you for your lovely review. We are delighted you were happy with our service, from start to finish, and I will pass your comments to Andy and Sam.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Polite, Professional & Reasonably Priced

We were very impressed by Anthony (The Leak Detection Engineer) who was extremely polite and professional, detecting the leak quickly and then fixing it. The leak was 12 inches beneath a concrete floor in an old Victorian building. The leak had been there for 30 years plus. None of this phased Anthony. We would highly recommend the Leak Detection Company. They were professional and the cost was very reasonable.

23 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Robert,
Thank you for taking the time to leave us a review, which I will pass on to Anthony. It is great to hear that he he was able to locate and repair your long standing leak.
Kind regards,
Claire Morton - Office Manager

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent. Very professional, super diligent and provided an extensive report which was really useful for the insurance.

19 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Hello,
What a lovely review, thank you. Our engineer, Andy, will be equally happy to read it.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Great advice given and leak…

Great advice given and leak investigated thoroughly. Much appreciated.

19 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Julia,
We appreciate you taking the time to share your experience. We're really pleased to hear you were pleased with our service.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

The Leak Detection Company were friendly, professional and thorough

The Leak Detection Company were excellent. Highly communicative, exceptionally professional identifying the problem quickly and providing a thorough report on work conducted and an assessment of the problem. Would highly recommend. They may not be the cheapest but would 100% say it is value for money. If I needed a leak detection service again I really wouldn't bother looking elsewhere

23 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Matt,
Thank you for your kind review, which I'll be sure to pass on to our engineer Simon. We appreciate your comments about our pricing, which we strive to keep as clear and transparent as possible. As part of our regular pricing reviews, we recognise that we are neither the cheapest provider nor the most expensive. However, we are confident that the quality of our service continues to offer excellent value for money.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

An efficient service using technology…

An efficient service using technology to hit for the problem. Techniques of using dye and taking readings of damp. And fibleoptic camera to locate a leak that I wasn't sure was even present. All done within a 3 hour window and a quick effective repair. A full report to send insurers too. A really good service found a solution to the problem.

19 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Martin,
Thank you for taking the time to leave a review. I'm pleased to hear we were able to provide an efficient and effective service.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Excellent service

Excellent service. Found the problem when other services hadn’t. Extremely courteous and helpful and send us their report on the day of the visit. Would highly recommend.

12 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Mrs Harrison,
Thank you for your kind feedback. I'm glad we were able to get to the bottom of the problem for you.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Good standard of service.

The leak was located quickly.
The location and cause of the leak was explained simply.
The remedial works needed to repair the leak were explained simply.

18 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your review. We're pleased that the leak was located successfully and that the findings were communicated clearly.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Water Leak Issue

Nick, the engineer, was very professional and systematic in approaching the water leak. He was friendly and helpful in explaining what had happened and steps to take to fix the leak. Highly recommend this excellent service.

12 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Mahesh,
Thank you for your wonderful review. We're delighted to hear that Nick provided such excellent service.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Extremely satisfied with service

Simon the engineer was very professional, polite and friendly and extremely thorough in trying to locate our problem.
I would recommend your company to others.

2 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Barry,
Thank you for taking the time to leave us a review. I'm very pleased Simon was able to deliver a high level of service.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Exceptional service from this company

Exceptional service from this company. From first contact, efficient office help and procedures plus knowledgeable engineers. Very highly recommended

9 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for kinds words, which mean a lot to our team.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Nick was very good

Nick was very good

9 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Mikael,
Thank you for your review, which I'll be sure to pass to Nick.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

A very professional service

Andy was very methodical and explained the process very clearly at each stage. He found the source of a longstanding leak and put in a valve so that this could be stopped while we organise a more permanent fix as the leak was under kitchen units. He also gave thorough and helpful advice about how to proceed. I wish we had got this company in much earlier.

8 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Michael,
Thank you for your review, which I will pass on to Andy. It's great to hear that his experience and expertise were evident throughout the leak detection process and helped to successfully identify the source of the leak.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Impeccable Service

Sunny has visited us on a number of occasions and each has been a delight.

Comprehensive, unobtrusive investigations produce a detailed, readable report.

Cannot recommend The Leak Detection Company highly enough. They do what you would expect and really, really well.

5 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Will,
Thank you for taking the time to leave us a review. I'm so pleased to hear that Sunny has been able to provide such great service each time you've dealt with us. Your feedback is greatly appreciated, and I will be sure to pass on your kind comments.
Kind regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Can highly recommend the company

Can highly recommend the company, as they found and repaired my heating leak. I had two other companies out prior, who were not able to locate the leak, as they did not have the specialist equipment required.

Everything was explained to me, before the booking and during the visit, so there were no nasty surprises.

5 June 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad we were able to get to the bottom of your heating leak.
Kind regards,
Kim Cheney - Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look