THE LEAK DETECTION COMPANY Reviews 

1,302
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and office teams for their exceptionally prompt responses, thorough leak investigations, and consistently polite demeanor during stressful situations. Reviewers deeply appreciate how technicians explain the diagnostic process clearly, offer useful advice, and always leave the property wonderfully neat and tidy. However, some customers also noted that the professional diagnostic services can sometimes be quite expensive relative to the short time spent. A few consumers felt that these steep financial costs were particularly difficult to swallow when the underlying issue unfortunately remained completely unresolved after multiple hours.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers are punctual, polite, and thorough in... See more

Staff

Customers had positive experiences with staff, highlighting prompt communication and professional support... See more

Price

Users describe ambiguous interactions with price, noting that while the service is undeniably expensive and... See more

Response time

Consumers find the response time to be extremely positive, praising the fast communication and quick replies... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more

Company replied

Rated 5 out of 5 stars

We had excellent service from this company. My mother had a mains water leak into her house. We were able to pick up a cancellation space and their engineer, Jonathan, arrived the same day. Jona... See more

Company replied

Rated 5 out of 5 stars

Great service and quick responses from both engineer and office staff to arrange a visit. Engineer was comprehensive and very thorough, but also incredibly clear in explaining each step. Follow up rep... See more

Rated 5 out of 5 stars

Easy to book an appointment over the phone and as non urgent we were happy to wait a few days for someone to come and sort out the problem which was a suspected pipe leak within a wall in th... See more

Company replied


Company details

  1. #12 of 98 best companies in Plumber

Written by the company

Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.

No Find - No Fee Guarantee

On domestic hot and cold leaks

* excludes Domestic heating & Domestic incoming mains pipework & all Commercial Leak Detections. T&Cs apply

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,302)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

This company is very professional

This company is very professional. They replied promptly to my enquiry and followed up with text messages. Managed to fit us in even on Good Friday. Arrived promptly for appointment and went about the task of finding a leak in our CH system with efficiency explaining what they were doing. It wasn't a leak as such but probably an evaporation leak as valves on radiators were loose. The system has been working without problems now and it was great peace of mind to have it sorted. A written report was sent with recommendations . Thank you

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Elliott Westwood - TOP recommend.

I recently had Elliott from a leak detection company come out to investigate a suspected issue, and I couldn’t be more impressed with the service he provided. From start to finish, Elliott was professional, punctual, and extremely knowledgeable.

He took the time to thoroughly assess the situation, explaining each step of the process in a clear and reassuring way. His expertise was evident as he quickly and accurately identified the source of the leak with minimal disruption. What really stood out was his attention to detail and commitment to getting the job done properly.

Not only did he resolve the issue efficiently, but he also offered helpful advice on preventing similar problems in the future. It’s rare to find someone so dedicated and trustworthy in their work.

I highly recommend Elliott to anyone in need of leak detection services—an absolute credit to his company.

2 April 2026
Rated 5 out of 5 stars

Professional service throughout

Professional service throughout. Arrived on time, respectful of property, worked systematically to identify the leak. The service isn’t cheap - but you are paying for peace of mind.

2 April 2026
Rated 5 out of 5 stars

Very impressed, but expensive

Was easy to book, lovely lady on the phone. Our leak detector Simon was a very pleasant person to deal with. Was thorough in testing visible signs, then took to the gas to delve deeper. We were a little concerned when nothing was showing, but the last place he visited showed a spike in gas, then he tested for dampness and bullseye - he’d found the leak. Some joiners had put a pin through a pipe 😭. Was very pleased to find the cause of our issues after many many weeks scratching our heads. The only minor negative was the price which came to nearly £800 to find the leak (up to 3 hours) and 1.5 hours to cap the pipes. However, you can potentially claim on insurance - but in our case the excess was nearly as much. Surprise, surprise the joiners are not returning my messages. If you want a leak found then these guys are impressive, but it’ll cost.

2 April 2026
Rated 5 out of 5 stars

Excellent and Efficient Service

Easy to make an appointment and all fully explained. Engineer was on time and was very helpful with all aspects of the service. All completed on time and full report issued the next day with everything explained.

8 April 2026
Rated 1 out of 5 stars

The water Leak was in the boiler

The water Leak was in the boiler. Your employee should have checked that. An elementery mistakr

16 March 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Mrs Henderson,
I have emailed you today to see if we can resolve your complaint, as we've not been contacted prior to you leaving this review to make us aware of an issue. I can be reached on 01483310888 or admin@theleakdetectioncompany.co.uk.
Having reviewed our report and spoken to our engineer, I understand we did complete a visual inspection of the boiler, with no obvious fault identified. However, we are not boiler specialists, and we do recommend a Gas Safe qualified heating engineer is instructed prior to us attending to rule out a possible boiler fault. We did complete thorough testing of your heating pipework, and identified a suspected leak location in your kitchen, which was not nearby to your boiler.
Regards,
Kim Cheney - Director

Rated 5 out of 5 stars

The Leak Detection Company - Engineer Elliot.

The Leak Detection Company was referred to by my friend as they were very reliable & efficient. Claire at the office took note of all the challenges the engineer might have to face as it was a rental property with 2 severely disabled children.
Engineer Elliot that came to attend arrived early & after greeting him he was willing to wait the 30 or so minutes to attend at the time of the appointment.
Elliot managed to find the leak almost immediately & began straight away to rectify the found leak.
unfortunately after turning the water on there was another leak which he then began to fix. In all he temporarily repaired 5 leaks but then advised that I really need to engage a plumber & get the water lines surface mounted & the whole wet bathroom area dried out professionally because the cost could become extortionate as the old underfloor copper piping was severely corroded.
I'm now in the process of consulting with the Insurance company to deal with Aspray who can totally bespoke the whole project as the tenants have 2 wheel chair bound children whose needs also require to be taken into consideration. All in all Elliot provided sound advice & not only rectified the main leaks but also offered indispensable advice on how to go about getting the issue permanently fixed.

31 March 2026
Rated 5 out of 5 stars

Just superb

Jamie was superb - super clear and knowledgable. We received a comprehensive report within 24 hours which really helped us with our next steps to solving our issues. I would absolutely recommend as this company is fab to deal with from start to finish.

27 March 2026
Rated 5 out of 5 stars

The leak from nowhere

I contacted this company because I had a leak my plumber had been unable to trace. Nick came and was incredibly professional. He had all kinds of devices for tracing moisture in the walls etc but also a keen sixth sense for what might be going on. He was courteous and made every effort to keep me informed of where his thinking was. He produced a very thorough report with clear follow up recommendations. From there I was able to go to a construction surveyor who read Nick’s report and was able to carry on from where Nick had left off (i.e. the leak was not coming from inside the building).

12 March 2026
Rated 5 out of 5 stars

Great service from The Leak Detection…

Great service from The Leak Detection Company. I picked them from the internet (which is always a bit scary); read some reviews which were all glowing (are they all real?). I thought I would give them a go.

When I called, the office advised they wouldn't come out until I'd monitored my system to establish who quickly the water pressure was falling. I thought this is a genuine company; not just after a quick buck. I called them back after monitoring the system and Jamie visited on 20 March. He was punctual, had quality shoe covers and was very polite.

Jamie not only found the leak in my heating system, he also identified a leak in my downstairs toilet (thanks Jamie), that had probably been going on for quite a while.

I have absolutely no hesitation in recommending The Leak Detection Company.

20 March 2026
Rated 5 out of 5 stars

I recently used The Leak Detection…

I recently used The Leak Detection Company for plumbing issue, and I couldn't be happier with the service provided by Jamie. He was incredibly professional, punctual, and thorough in his investigation. Jamie took the time to explain everything clearly and left the site clean and tidy. If you're looking for a reliable, expert plumber who truly knows their craft, I highly recommend Jamie!

19 March 2026

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