THE LEAK DETECTION COMPANY Reviews 

1,303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and office teams for their exceptionally prompt responses, thorough leak investigations, and consistently polite demeanor during stressful situations. Reviewers deeply appreciate how technicians explain the diagnostic process clearly, offer useful advice, and always leave the property wonderfully neat and tidy. However, some customers also noted that the professional diagnostic services can sometimes be quite expensive relative to the short time spent. A few consumers felt that these steep financial costs were particularly difficult to swallow when the underlying issue unfortunately remained completely unresolved after multiple hours.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers are punctual, polite, and thorough in... See more

Staff

Customers had positive experiences with staff, highlighting prompt communication and professional support... See more

Price

Users describe ambiguous interactions with price, noting that while the service is undeniably expensive and... See more

Response time

Consumers find the response time to be extremely positive, praising the fast communication and quick replies... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more

Company replied

Rated 5 out of 5 stars

We had excellent service from this company. My mother had a mains water leak into her house. We were able to pick up a cancellation space and their engineer, Jonathan, arrived the same day. Jona... See more

Company replied

Rated 5 out of 5 stars

Great service and quick responses from both engineer and office staff to arrange a visit. Engineer was comprehensive and very thorough, but also incredibly clear in explaining each step. Follow up rep... See more

Rated 5 out of 5 stars

Easy to book an appointment over the phone and as non urgent we were happy to wait a few days for someone to come and sort out the problem which was a suspected pipe leak within a wall in th... See more

Company replied


Company details

  1. #12 of 98 best companies in Plumber

Written by the company

Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.

No Find - No Fee Guarantee

On domestic hot and cold leaks

* excludes Domestic heating & Domestic incoming mains pipework & all Commercial Leak Detections. T&Cs apply

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,303)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

On time, friendly, professional and efficient service. Good, clear communication from start to finish. Successfully located the leaking heating pipe and carried out the required repair.

8 January 2026
Rated 5 out of 5 stars

Anthony

Anthony, attended my property and was a true professional. He conducted his investigation carefully and methodically, and after 2 1/2 hours of tracing he located the leak, he then set about exposing and repairing the damaged pipework.
Great workmanship.

6 January 2026
Rated 4 out of 5 stars

A great service. Thank you!

The engineer arrived on time, worked diligently, was clean, tidy and resolute. Unfortunately it all took longer than expected and although the leak was found, there was no possibility of fixing it without a builder to dig up the floor. I would definitely use them again

12 December 2025
Rated 5 out of 5 stars

Quality service we can rely on

We’ve had the privilege of using LDC’s leak detection service on numerous occasions, and they have consistently delivered an exceptional level of professionalism and thoroughness. Their pricing is transparent and clearly outlined, and the quality of their service makes them well worth the cost.

Whether it’s a large commercial job at a school or a minor leak in a home, you can always rely on LDC to identify the issue and, where possible, carry out the repair. We highly recommend their services and will continue to use them time and time again.

18 November 2025
Rated 5 out of 5 stars

Excellent company

Excellent company, professional, knowledgeable and trustworthy. They came out quickly and sorted out our issues here very efficiently as well as providing some impartial advice. I wouldn't hesitate to recommend them and use them again (hopefully that wont be needed though :)

3 December 2025
Rated 5 out of 5 stars

The Leak Detection Company

The Leak Detection Company, engineer Jamie who attend to investigate a leak in my property, was very professional and polite. He had shown great professionalism, knowledge and patience in explaining the diagnostics process and explained all actions he had taken every step of the way. I was extremely happy with the visit went. Jamie was able to identify the source of the leak which is exactly what I needed. Many thanks to Jamie at LDC.

2 December 2025
Rated 5 out of 5 stars

Google came up trumps

After a few google searches i chose to go with the Leak detection company after good reviews .
I can honestly say i felt happy paying for the services as the leak specialist Simon was a pleasure to deal with. He was punctual polite and kept me informed of his actions whilst thoroughly investigating my property for an underfloor leak in a grade 2 listed property.
Simon used a variety of different methods to locate the leak and was 99% certain the spot we chose to dig was the right one and as this involved lifting a flagstone floor was a brave statement.
The leak was exactly where he had identified and he set about replacing the defective pipework.
I was honestly expecting a much more traumatic experience but Simon seemed pretty upbeat about the leak once we had identified the location.
Would not hesitate to recommend the service and 100% happy with the repair.
Thanks
Alan Pole

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly professional and methodical…

Thoroughly professional and methodical in detecting possible problems, giving clear explanation of actions taken. Totally satisfied with both the outcome and the friendly service provided by Andy.

14 November 2025
Rated 5 out of 5 stars

Would give 6 Stars if I could

AMAZING. They did not come. They did nothing, Because they made it perfectly clear that the issue was not bad enough to warrant their services.
They could EASILY have come, charged my hundreds of pounds for nothing. For this reason, for the integrity shown, I would give 6 stars if I could. Amazing.

21 November 2025
Unprompted review

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