THE LEAK DETECTION COMPANY Reviews 

1,303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and office teams for their exceptionally prompt responses, thorough leak investigations, and consistently polite demeanor during stressful situations. Reviewers deeply appreciate how technicians explain the diagnostic process clearly, offer useful advice, and always leave the property wonderfully neat and tidy. However, some customers also noted that the professional diagnostic services can sometimes be quite expensive relative to the short time spent. A few consumers felt that these steep financial costs were particularly difficult to swallow when the underlying issue unfortunately remained completely unresolved after multiple hours.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers are punctual, polite, and thorough in... See more

Staff

Customers had positive experiences with staff, highlighting prompt communication and professional support... See more

Price

Users describe ambiguous interactions with price, noting that while the service is undeniably expensive and... See more

Response time

Consumers find the response time to be extremely positive, praising the fast communication and quick replies... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more

Company replied

Rated 5 out of 5 stars

We had excellent service from this company. My mother had a mains water leak into her house. We were able to pick up a cancellation space and their engineer, Jonathan, arrived the same day. Jona... See more

Company replied

Rated 5 out of 5 stars

Great service and quick responses from both engineer and office staff to arrange a visit. Engineer was comprehensive and very thorough, but also incredibly clear in explaining each step. Follow up rep... See more

Rated 5 out of 5 stars

Easy to book an appointment over the phone and as non urgent we were happy to wait a few days for someone to come and sort out the problem which was a suspected pipe leak within a wall in th... See more

Company replied


Company details

  1. #12 of 98 best companies in Plumber

Written by the company

Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.

No Find - No Fee Guarantee

On domestic hot and cold leaks

* excludes Domestic heating & Domestic incoming mains pipework & all Commercial Leak Detections. T&Cs apply

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,303)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Nick


Nick was really friendly, and put the property owners at ease. He kept me informed throughout his visit and sent photos and videos with detailed explanations. Thorough and very helpful, highly recommended.

10 November 2025
Rated 5 out of 5 stars

Great, very happy!

Great! After others failed to spot the problem, even though it was a simple one, it was found it within an hour! He then went on to double check everywhere and pressure tested the system. My engineer Simon was very pleasant and friendly, I felt at ease and wouldn't hesitate to recommend. It might seem expensive but it's worth it, especially if no one else can seem to help!

10 November 2025
Rated 5 out of 5 stars

Great service

Great service - very efficient and hopefully we have now found the leak - thanks Annabelle

6 November 2025
Rated 5 out of 5 stars

Excellent service

Two companies that we called could not detect the leak, so we called the Leak Detection Service and I’m glad we did.
Anthony came in with a big smile on his face, very friendly and willing to help. He explained everything he was going to do in detail, and in a short amount of time he found the leak. Once finished he left the area nice and tidy. I would recommend this company to everyone.

30 October 2025
Rated 5 out of 5 stars

Very happy with leak investigation…

Very happy with leak investigation service, I had fluent communication with their office, then the investigation onsite was done, afterwards I received their detailed report, Its just the quote I expect, but overall great service! Recomend!

23 October 2025
Rated 5 out of 5 stars

Impressive service and quick remedy.

The technician Jamie was very professional and knowledgeable. Using an impressive range of technology and specialist detection tools he located the leak very quickly. He explained everything thoroughly and demonstrated to me all the evidence leading to his diagnosis. He then fixed the leak immediately with minimum fuss or damage.
An excellent service, which I wouldn't hesitate to use again.

30 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review. Much appreciated.

Rated 5 out of 5 stars

Excellent service from The Leak Detection Company

Excellent service from The Leak Detection Company. Engineer was very professional and knowledgeable. The report they issued afterwards was very comprehensive and will be very helpful when submitting my insurance claim. Would definitely recommend this company if you have a leak that can't be easily accessed.

31 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review. Much appreciated.

Rated 5 out of 5 stars

Incredible service from start to…

Incredible service from start to finish. Customer centric and just incredibly nice to deal with and extremely expert. From speaking to Samantha, who was extremely knowledgeable when fielding the call, to Sunny the engineer, arriving exactly at the time they said, and who worked diligently to establish what might be going on. He identified issues with the recent boiler installation and was proportionate in his approach and with his advice. I cannot recommend them highly enough

30 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review. Much appreciated.

Rated 5 out of 5 stars

Nick was great!

Nick was patient and supportive the whole way through the process of locating our leak and fixing it. Nothing to complain about!

23 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review

Rated 2 out of 5 stars

We have a Leak from our central heating…

We have a Leak from our central heating system pipes.
The leak detection company were unable to trace the leak
4 hours later & a hefty bill we are no where closer to knowing where the leak is.
If the leak is Heating related & they are unable to find the leak you are charged
A complete waste of time
The equipment used is not fit for purpose in older pipe work houses & those with wood flooring unless it is all pulled up !

17 October 2025
Unprompted review
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Reply from THE LEAK DETECTION COMPANY

I'm sorry that you are not happy with our service, however I need to correct some factual errors included in your review. We were on site for 5.5 hours, not 4 hours. Whilst we were unable to locate the precise location of the leak on your central heating system, we did isolate part of the system. By switching this part of the system on and off you will be able to confirm if the leak is in the Living Room, or not. It is therefore wrong to say that '....we are no where closer to knowing where the leak is' as progress is being made. I can only apologise that we could not conclude your leak detection on the day, but sometimes (not often) it is necessary to persevere. I am reasonably confident that when the isolation test results are known, one more follow up visit is all that is required.

Rated 5 out of 5 stars

Expensive but absolutely worth it

The Leak Detection Company were very quick and responsive in booking in with me. They found the leak and fixed it within 2 hours. Which 2 other plumbers couldn't locate. Yes it's expensive, but honestly very friendly, professional and explained all the process / costs. Just glad to get the very costly leak sorted so quickly. Other leak detection companies charge similar costs but often don't fix it. That was what was the deciding factor for me

14 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review

Rated 5 out of 5 stars

Found the leak!

Found the elusive leak! Friendly, eager to share knowledge and happy to continue auditing to make good use of the time paid for.

20 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review

Rated 5 out of 5 stars

Great experience.

Sunny was great. He was friendly and polite and worked thoroughly to make sure he worked out all the necessary procedures to eradicate the possibility of our damp issues being caused by any pipe work. I found the overall cost a bit high but to be fair the cost was transparent up front on the phone and no extra charges were made so I greatly appreciate that.

8 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review

Rated 5 out of 5 stars

Very impressed

Very impressed. Efficient and focused. Our original plumber had failed to find the leak and another track and trace company just repeated the tests he’d already completed. The Leak Detection Company were professional, punctual and pinpointed the source systematically and quickly.

16 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review

Rated 5 out of 5 stars

Very Professional

The engineer was on time, extremely thorough, helpful and polite.

16 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review

Rated 5 out of 5 stars

The leak detection company were…

The leak detection company were amazing. Called them late on Wednesday to say I had a suspected leak, they came out the next morning and uncovered the source. While they couldn’t solve my leak that day they gave me a recommendation to who could assist with the more technical repair and got me booked in with them asap.

16 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review

Rated 5 out of 5 stars

Great service

Great service. Very friendly and Sunny guided me through every step informing me of what he was doing and observing. Helpful report sent to me the same day as the assessment.

10 October 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review

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