Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.
On domestic hot and cold leaks
The Bothy, Albury Park, Albury, GU5 9BH, Guildford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sunny was the engineer. Apart from being highly qualified and experienced he was the nicest person.
Found via a Google search and chosen because of first impressions of website.
Very easy to book an appointment when I called them.
Very clear communication and explanation of the process.
Gentleman (Andy) who came along was very friendly and professional. Completed the task in a timely manner.
Nick was really friendly, and put the property owners at ease. He kept me informed throughout his visit and sent photos and videos with detailed explanations. Thorough and very helpful, highly recommended.
Great! After others failed to spot the problem, even though it was a simple one, it was found it within an hour! He then went on to double check everywhere and pressure tested the system. My engineer Simon was very pleasant and friendly, I felt at ease and wouldn't hesitate to recommend. It might seem expensive but it's worth it, especially if no one else can seem to help!
Great service - very efficient and hopefully we have now found the leak - thanks Annabelle
Two companies that we called could not detect the leak, so we called the Leak Detection Service and I’m glad we did.
Anthony came in with a big smile on his face, very friendly and willing to help. He explained everything he was going to do in detail, and in a short amount of time he found the leak. Once finished he left the area nice and tidy. I would recommend this company to everyone.
Very happy with leak investigation service, I had fluent communication with their office, then the investigation onsite was done, afterwards I received their detailed report, Its just the quote I expect, but overall great service! Recomend!
The technician Jamie was very professional and knowledgeable. Using an impressive range of technology and specialist detection tools he located the leak very quickly. He explained everything thoroughly and demonstrated to me all the evidence leading to his diagnosis. He then fixed the leak immediately with minimum fuss or damage.
An excellent service, which I wouldn't hesitate to use again.

Reply from THE LEAK DETECTION COMPANY
Excellent service from The Leak Detection Company. Engineer was very professional and knowledgeable. The report they issued afterwards was very comprehensive and will be very helpful when submitting my insurance claim. Would definitely recommend this company if you have a leak that can't be easily accessed.

Reply from THE LEAK DETECTION COMPANY
Incredible service from start to finish. Customer centric and just incredibly nice to deal with and extremely expert. From speaking to Samantha, who was extremely knowledgeable when fielding the call, to Sunny the engineer, arriving exactly at the time they said, and who worked diligently to establish what might be going on. He identified issues with the recent boiler installation and was proportionate in his approach and with his advice. I cannot recommend them highly enough

Reply from THE LEAK DETECTION COMPANY
Nick was patient and supportive the whole way through the process of locating our leak and fixing it. Nothing to complain about!

Reply from THE LEAK DETECTION COMPANY
We have a Leak from our central heating system pipes.
The leak detection company were unable to trace the leak
4 hours later & a hefty bill we are no where closer to knowing where the leak is.
If the leak is Heating related & they are unable to find the leak you are charged
A complete waste of time
The equipment used is not fit for purpose in older pipe work houses & those with wood flooring unless it is all pulled up !

Reply from THE LEAK DETECTION COMPANY
The Leak Detection Company were very quick and responsive in booking in with me. They found the leak and fixed it within 2 hours. Which 2 other plumbers couldn't locate. Yes it's expensive, but honestly very friendly, professional and explained all the process / costs. Just glad to get the very costly leak sorted so quickly. Other leak detection companies charge similar costs but often don't fix it. That was what was the deciding factor for me

Reply from THE LEAK DETECTION COMPANY
Found the elusive leak! Friendly, eager to share knowledge and happy to continue auditing to make good use of the time paid for.

Reply from THE LEAK DETECTION COMPANY
Sunny was great. He was friendly and polite and worked thoroughly to make sure he worked out all the necessary procedures to eradicate the possibility of our damp issues being caused by any pipe work. I found the overall cost a bit high but to be fair the cost was transparent up front on the phone and no extra charges were made so I greatly appreciate that.

Reply from THE LEAK DETECTION COMPANY
Very impressed. Efficient and focused. Our original plumber had failed to find the leak and another track and trace company just repeated the tests he’d already completed. The Leak Detection Company were professional, punctual and pinpointed the source systematically and quickly.

Reply from THE LEAK DETECTION COMPANY

Reply from THE LEAK DETECTION COMPANY
The leak detection company were amazing. Called them late on Wednesday to say I had a suspected leak, they came out the next morning and uncovered the source. While they couldn’t solve my leak that day they gave me a recommendation to who could assist with the more technical repair and got me booked in with them asap.

Reply from THE LEAK DETECTION COMPANY
Great service. Very friendly and Sunny guided me through every step informing me of what he was doing and observing. Helpful report sent to me the same day as the assessment.

Reply from THE LEAK DETECTION COMPANY
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.