With a Fully Managed Service you can rely on your property manager to give you good advice on all aspects of letting your property. The whole provide excellent service and good local knowledge to ass... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a viewing with Sophie Knight- she was absolutely amazing at sorting the viewing, replying to any queries promptly and ensuring I was kept in the loop with any changes the viewing had. I re... See more
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Had dealing with Jessica and Ffion excellent knowledge and a veryprofessional manner the way these guys delt with my enquiries / problems is a credit to the letting game team. Will be using them agai... See more
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Our property matchmaker Zoe answered all our questions and was very patient with us. We really appreciate how clear and helpful she was handling our situation. Mary from the team was also very quick... See more
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Company details
Written by the company
"Independent Letting Agents Bristol – The Letting Game offers landlords and tenants a local and award-winning Bristol letting agency. We’re the local rental experts, so if you’re looking to find a property to rent, or your next tenant, our “Best in Bristol” letting service can help. We also offer a full property management service, with expert local property managers. With experience in letting to both professional and student tenants, we find the right tenant for the right Bristol rental. We find high-quality tenants for landlords’ properties across Bristol; from Clifton to Longwell Green, Bedminster to Filton, and even as far as Keynsham – we’ve got Bristol covered. If you’re a landlord looking to rent your house, flat or HMO please call."
Contact info
Henleaze House, Harbury Rd, Henleaze, BS9 4PN, Bristol, United Kingdom
- 0117 989 8215
- Hello@thelettinggame.co.uk
- www.thelettinggame.co.uk
4.1
Great
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amy is absolute star !!! Got us what we wanted !!!
Amy has been helping us view the pet friendly houses since last 3-4 months. She has been very patience in making sure to understand our needs and keep showing us houses one after the other.
Sincerely would like to thank the team of the letting games.
It was one of the quickest and fastest letting agreement that I have done.
So thank you Amy and your team.
11 March 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Maxesh - thank you for taking the time to leave a review. We're delighted that Amy was able to support you in finding the perfect home and that everything came together seamlessly. Please let us know if there is anything else we can help with.
All the best,
The Letting Game
I am very happy to have this visit. Zoe gave us a explicit and warmly introduction. many thanks to Zoe.
8 March 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thank you for leaving a review. We're so pleased to hear that Zoe made you feel welcome.
All the best,
The Letting Game
Incredibly helpful and lovely
I had nothing short of a fantastic experience with the letting game this past week. I went for a viewing on Wednesday with Zoe, who was so incredibly lovely, helpful and she answered all of my many, MANY questions! She was very informative about the area and all aspects of the property which was incredibly useful and she allowed me to take my time with the viewing when I needed to which was amazing. It was very clear that she had a great knowledge of the landlords of the property and even explained how lovely they were which was incredibly reassuring. Zoe went above and beyond, chatting to me about her personal experiences which really helped as this whole process can feel extremely stressful! It was really lovely to chat to her and really made the experience that much better, thank you Zoe for your reassurance and kindness!
5 March 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Jennifer - thank you for sharing your experience. It's wonderful that Zoe made the viewing informative and enjoyable for you. We know how important it is to feel reassured during this process and we're so glad she could provide that support.
All the best,
The Letting Game
Amy was kind and helpful and answered…
Amy was kind and helpful and answered all our questions about the property. After the viewing forms were sent over promptly and everything went simply and smoothly.
19 February 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Jon - thank you for leaving a review. It's great to hear that Amy was able to answer all your questions and make the process smooth and straightforward.
All the best,
The Letting Game
Thank you Amy
Thank you Amy! 🌟
Amy has been extremely helpful, patient & lovely during this experience with finding our new home. I Appreciate all her hard work & think she is very strong in her role & in her guidance. Thank you Amy for everything, we can’t wait to start our adventure in our new home and I would highly recommend The Letting Game, an excellent agency with wonderful service.
5 March 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Shane - thank you for taking the time to leave a review. We're thrilled to hear that Amy provided such helpful and supportive service throughout your journey to finding a new home.
All the best,
The Letting Game
Zoe from the letting game has been…
Zoe from the letting game has been nothing short of amazing, so so helpful and kind! She was very well informed, seemed to have great relationships with tenants&landladys and landlords, from beginning of communications through viewings and the rest she has been great, 10/10 we think she’s bloody brilliant !!! xxx
1 March 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Shade - thank you for leaving such a lovely review about Zoe. We couldn't agree more - we think she's brilliant too! We're glad to hear she made such a positive impression and was able to support you every step of the way.
All the best,
The Letting Game
Great viewing; friendly estate agents
Zoe was lovely; very accommodating by arranging it on a Saturday morning and was able to answer all my questions. She was friendly, knowledgeable and punctual as well as the letting game in general getting back to me super quickly after requesting a viewing. No complaints!
15 February 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Arthur - thank you for taking the time to leave a review. It's brilliant to hear that Zoe was able to make your viewing such a positive experience. If there’s anything else we can help with, just let us know!
All the best,
The Letting Game
Speedy and helpful service
The Letting Game have been speedy and helpful throughout the process of viewing a house, submitting an offer and sorting referencing checks. The fast turnaround time after we submitted an offer was really appreciated.
4 March 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Penny - Thank you for your review! We're really pleased to hear you found the process quick and helpful - we know how important it is to keep things moving, so it's great to know the fast turnaround made a difference for you.
All the best,
The Letting Game
Billed when no rent collected!!
Billed when no rent collected!!!
Poor check out cost me money, poor communication with rent dispute and as a landlord I’m unable to dispute the results
26 February 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Lynda, thank you for your feedback, and we’re sorry to hear you’re unhappy with the service you’ve received so far.
We take all feedback seriously and will be looking into the points you’ve raised. It’s important to mention that the deposit dispute process is still ongoing and once the process is concluded, we’d be happy to revisit this conversation with you. In the meantime, if you’d like to discuss any aspect of this further, we’re always happy to speak directly.
All the best,
The Letting Game
Bristols worst Letting agent
Regrettably, I must add to the growing number of negative reviews for this company. In hindsight, I deeply regret not consulting Trustpilot before engaging with them. We were thrilled to have found a property we liked and were selected by the landlord to move in. Unfortunately, The Letting Game's prolonged processing of our application has left us in a difficult position. Due to the delay, we no longer have enough time to provide notice at our current residence, forcing us to withdraw from the process altogether. When we inquired about the status, we were informed that our application was not prioritized due to their handling of numerous other properties. With less than a month remaining before the scheduled move-in date, we have yet to receive any confirmation or communication from their team. We are thoroughly disappointed by the lack of professionalism and communication and will be notifying the landlord directly of these issues. It is truly disheartening to experience such poor service from a business in this industry. They also refuse to return our deposit. Very bad business. Not ethical, far from what you'd want as your point of contact as letting agents.
6 February 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Jasmine - We're sorry to hear you were unhappy with your experience, but we’d like to clarify the timeline.
You secured the property just before the weekend, and this was picked up the next working day to begin processing your application. The agreed move-in date was set and agreed before you had secured the property. However, two days later, you requested to bring this forward by several weeks, hoping to move in within just three days of your request.
This was not an agreed timeline, and referencing must be carried out thoroughly. Before the process could be completed, you chose to withdraw your application—this was four days after securing the property.
To clarify, The Letting Game did not withdraw your application—you made this decision based on your own timeline preferences. We always aim to provide a smooth and transparent lettings process, and if you’d like to discuss this further, please feel free to contact our team directly.
All the best,
The Letting Game
Amazing smooth process
Amazing smooth process, great communication and very kind
30 January 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Meg - Thank you for your feedback! We're glad everything went seamlessly and that you felt well-supported. Please let us know if there is anything else we can help with.
All the best,
The Letting Game
Very easy and straightforward
Very easy and straightforward, they tell you everything you need to do and walk you through the process. Very friendly
29 January 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Sanaa - Thank you for taking the time to leave a review. We're so pleased to hear that you found the process easy and straightforward. Our team always aims to provide clear guidance and a friendly service, so it’s great to know we’ve met that standard for you. Please let us know if there is anything else we can help with.
All the best,
The Letting Game
Review for Amy Payne - Letting Agent
We had a great experience with Amy Payne as our letting agent. The process of viewing and renting the property was smooth and well-organized.
We highly recommend Amy Payne for her excellent service!
28 January 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Ryan - Thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience and that Amy provided such great service. If there's anything else we can do for you, please don't hesitate to reach out.
All the best,
The Letting Game
Amy has been really lovely and helpful…
Amy has been really lovely and helpful and shes always prompt in responding to my queries, kept me well-informed at every stage, and made the process smooth and stress-free. Her friendly approach made finding a new home a truly enjoyable experience. She gave an outstanding assistance throughout the letting process.
23 January 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Shermain - Thank you for taking the time to leave a review. It sounds like Amy made a great impression, and we’re so glad to hear you had such a positive experience throughout the letting process. If you need any further help, or have any other questions just let the team know and we'll be happy to help.
All the best,
The Letting Game
Landlords BEWARE
Absolutely diabolical. As a landlord that has used The Letting Game for the past three years, ignoring tenants saying they were no good, I have now found out the hard way how atrocious they really are.
I am now with Bristol Residential Letting Agency as I was forced by The Letting Game to change agents as there one and only relet person Tracey was never available to take my call or call me back.
I was told she was in training all day, off sick (after being told that she would contact me by a member of staff) in meetings all day. Never did call me back after waiting and waiting. My house could have been let alot sooner.
If this is how they treat Landlords I dread to think how they treat tenants 🤔
20 January 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thank you for taking the time to leave us a review. We’re sorry to hear about your experience and apologise that our communication fell short of your expectations.
We prioritise the re-advertising of properties to minimise void periods for landlords. In this case, Tracy reached out to discuss your property and was informed that redecoration works were scheduled. She was awaiting confirmation once the works were completed to arrange a visit for updated photographs, which are essential for effective marketing.
That said, we acknowledge that the level of communication during this process could have been much better and is not to our usual standards. We’re taking your feedback seriously and will review our processes to ensure landlords receive timely updates in the future. If there’s anything further we can do to address your concerns, please don’t hesitate to get in touch directly.
All the best,
The Letting Game
ABSOLUTELY SHOCKING COMPANY
Its a shame I have to give this company 1 star as they are not deserving of even that !!! I actually feel like I have had a narrow escape from being scammed out of money and reminiscent of the old pushy window sales reps that cold called demanding you paid up front for something you were not even sure you wanted yet !!! But the biggest worry are the blatant lies they told between potential Landlord and Tenant absolutely shocking !!! Renting a property is expensive and a huge commitment for Landlord and Tenant and I would advise all Landlords or potential Tenants to AVOID this company knowing what I know about them !!!!! LIARS to extort money that they have no intention of refunding is equal to SCAMMING in my book
21 January 2025
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thank you for sharing your feedback. We're sorry to hear about your experience.
We take our role seriously and pride ourselves on being ethical, trustworthy, and easy to work with so that every experience with us is straightforward and dependable for everyone involved.
To address your concerns and investigate the matter fully, we requested further information, but unfortunately, we did not receive a response.
To help us better understand and resolve the situation, please provide more details by emailing us at hello@thelettinggame.co.uk.
All the best,
The Letting Game
Zoe was well informed and prepared
Zoe was well informed and prepared. Could answer all our questions and more.
Best rep we saw by a mile.
10 December 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Keith - Thank you for taking the time to leave a review! We’re thrilled to hear that Zoe has been so helpful and made your experience smooth and hassle-free. Please don’t hesitate to reach out if you need any further assistance.
All the best,
The Letting Game
Great communication
Very good communication and helped our group kindly with whatever questions or queries we had with our chosen property
16 December 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Adam - Thank you for taking the time to leave us a review! We’re really pleased to hear that we could assist your group and provide the support you needed. Please don’t hesitate to reach out if you have any further questions or need any further assistance.
All the best,
The Letting Game
Zoe was amazing showing us around and…
Zoe was amazing showing us around and being super helpful answering all our questions and going all the way to find out extra information for us.
3 December 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Marinela - Thank you for taking the time to leave Zoe a review! We’re delighted to hear she has been helpful and made your experience seamless. Please don’t hesitate to reach out if you need any further assistance.
All the best,
The Letting Game
LETTING GAME ARE DISGUSTING
AVOID AVOID AVOID - The Letting Game is a disgusting company that preys on students, plain and simple. They tried to steal £3,000 of our £3,700 deposit, including an outrageous £1,500 for a roof that’s been leaking for over a decade, confirmed by a neighbors statement! They knew about the issue before we moved in, ignored our repeated complaints, and then had the audacity to pin it on us. We were forced to battle through mydeposits.co.uk to get £2000 of our money back—a grueling, time-wasting process they clearly count on tenants avoiding. Just look at the countless other reviews from students who’ve been scammed by these crooks. They are dishonest, manipulative, and utterly shameless. Stay far away! AVOID AVOID AVOID
14 August 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thank you for taking the time to leave us a review. We are sorry to hear about your experience.
Regarding the roof, we understand this was a frustrating situation. The property manager was unaware the leak was a historic issue when reported. However, once brought to our attention, steps were taken to address it.
At The Letting Game, we strive to guide property owners through the deposit deduction process to propose fair and reasonable deductions for all tenants, whether students or professionals. It is ultimately the landlords decision on the final proposed deduction. In the event of a dispute the independent process through mydeposits.co.uk is there to ensure impartiality. While this process can take time, it is designed to protect both tenants and landlords by thoroughly reviewing all evidence.
We value all feedback, as it helps us improve our services. If you would like to discuss your concerns further, please don’t hesitate to contact us directly.
We wish you all the best,
The Letting Game
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