With a Fully Managed Service you can rely on your property manager to give you good advice on all aspects of letting your property. The whole provide excellent service and good local knowledge to ass... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a viewing with Sophie Knight- she was absolutely amazing at sorting the viewing, replying to any queries promptly and ensuring I was kept in the loop with any changes the viewing had. I re... See more
Company replied
Had dealing with Jessica and Ffion excellent knowledge and a veryprofessional manner the way these guys delt with my enquiries / problems is a credit to the letting game team. Will be using them agai... See more
Company replied
Our property matchmaker Zoe answered all our questions and was very patient with us. We really appreciate how clear and helpful she was handling our situation. Mary from the team was also very quick... See more
Company replied
Company details
Written by the company
"Independent Letting Agents Bristol – The Letting Game offers landlords and tenants a local and award-winning Bristol letting agency. We’re the local rental experts, so if you’re looking to find a property to rent, or your next tenant, our “Best in Bristol” letting service can help. We also offer a full property management service, with expert local property managers. With experience in letting to both professional and student tenants, we find the right tenant for the right Bristol rental. We find high-quality tenants for landlords’ properties across Bristol; from Clifton to Longwell Green, Bedminster to Filton, and even as far as Keynsham – we’ve got Bristol covered. If you’re a landlord looking to rent your house, flat or HMO please call."
Contact info
Henleaze House, Harbury Rd, Henleaze, BS9 4PN, Bristol, United Kingdom
- 0117 989 8215
- Hello@thelettinggame.co.uk
- www.thelettinggame.co.uk
4.1
Great
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Letting Game - Letting Agents Bristol
Hi Carla - We really appreciate the 5* rating and are pleased you are happy with the service. Please let us know if there is anything else we can help with.
All the best,
The Letting Game
the sales agent Anna Sulis is super…
We learned about the agency through some friends, and the first attention we received over the phone was from Ana Suli, a girl who gave us peace of mind and informed us at all times about all our doubts.
26 July 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Laika - Thanks very much for taking the time to leave a review. We're really pleased to hear you've had a good experience.
All the best,
The Letting Game
good communication and clear…
good communication and clear instructions!
22 July 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Niamh - Thanks very much for taking the time to leave us a review. We're pleased to hear the communication was good. Please do send us any feedback you have on the service to hello@thelettinggame.co.uk so we can make sure its a 5* experience next time.
All the best,
The Letting Game
Simply Perfect!!
10 July 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi - Thank you for your 5-star review! We’re pleased you are happy with the service the team has provided. Please let us know if there is anything else we can help with.
All the best,
The Letting Game
Reply from The Letting Game - Letting Agents Bristol
Hi - Thanks for the 5-star review! We’re delighted that you had a good experience with our team. Since we’re a Bristol-based letting agent, your feedback is incredibly valuable to us. Don’t hesitate to reach out if you need any further assistance.
All the best,
The Letting Game
Reply from The Letting Game - Letting Agents Bristol
Hi - Thank you for your 5-star review! We’re pleased our team could provide you with excellent service. As a local letting agent in Bristol, your word of mouth is very important to us. Your review is much appreciated. Let us know if you need anything else.
Great service
Great service! Taylor showed us around a potential home. Listened to our needs and was knowledgeable about the area.
17 July 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Lisa - Thanks very much for taking the time to leave a review, we think Taylor is excellent too! It's great to here Taylor listened to your needs and provided you with the information you needed. Please do let her know if you have any further questions about the property.
All the best,
The Letting Game
Great service
Great service! Taylor was great in showing us around a potential property and really listened to us and was knowledgable about the area.
17 July 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Lisa - Thanks very much for taking the time to leave a review, we think Taylor is excellent too! It's great to here Taylor listened to your needs and provided you with the information you needed. Please do let her know if you have any further questions about the property.
All the best,
The Letting Game
Reply from The Letting Game - Letting Agents Bristol
Hi - Thanks very much for taking the time to leave a review. We're pleased to hear the team have been helpful and that the service has been excellent. Please do let us know if there is anything else we can help with.
All the best,
The Letting Game
Really good experience
Really good experience as a first time landlord - will definitley use again!
3 June 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Sophie - Thanks very much for taking the time to leave the team a review. As an award-winning Bristol letting agent we think its important that our team have the local knowledge and letting expertise to answer and help both our tenants and landlords through the letting process. Its really good to see this positive feedback.
All the best,
The Letting Game
I had the best experience with this…
I had the best experience with this company !! They listened to my every need and fulfilled it to the highest standards they gave me every thing I needed and more, nothing was too much trouble and the staff were amazing 🤩 too they were so helpful and would highly recommend them to friends and family
19 July 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Laura - Thanks for taking the time to leave a 5* review - as a Bristol independent word-of-mouth is really important to us, so its great to get this feedback. We're really pleased to hear the team have given you a great experience, in particular listening to your needs and doing their best to meet them. Thanks once again for your kind words.
The Letting Game
Amazing
The Letting Game provided me an amazing service from start to finish - I’d recommend them to any fellow Landlord, who wants high quality property management and excellent communication.
23 July 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Sam - Thanks for taking the time to leave us a review. Its always great to hear positive feedback from our landlords. We're really pleased to hear the team communicate well and you're pleased with the service provided by our Bristol-based Property Managers. Please do let us know if there is anything else we can help with.
All the best,
The Letting Game
Can’t fault them, highly recommend!
Great experience with them, quick and efficient through the whole process. Would highly recommend!
1 May 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Sophie - Thanks very much for taking the time to leave the team a review, word of mouth is really important for a Bristol independent business like ourselves. We are pleased to hear you had a great experience throughout the letting process. Please let us know if there is anything else we can help with.
All the best,
The Letting Game
They let and manage my two properties
They let and manage my two properties. Very good experience, would recommend
1 July 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hello Jack - Thanks very much for taking the time to leave us a review. As an award-winning Bristol letting agent, finding the most suitable tenants for our landlords properties is really important to us. It's great to hear you are happy with the tenants we've found you and that your dedicated Property Manager is providing you with a good service.
Please let the team know if there is anything else we can help with.
All the best,
The Letting Game
All round great experience
I had a wonderful experience with The Letting Game. They’re extremely friendly, knowledgeable, communicative and really good value for money!
23 July 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Myriam - Thanks very much for taking the time to leave us a review. We're really pleased to read such lovely feedback. It's great to hear that our letting experts have given you such a good experience. As an award-winning Bristol letting agent we always aim to provide value for money.
All the best,
The Letting Game - Letting agent Bristol
Unhelpful
Unhelpful, just following bureaucratic procedure and have no thought or care for clients or tenants.
5 July 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Tristan - Thanks for taking the time to leave a review. Please could you send me some details on your feedback to hello@thelettinggame.co.uk so that I can look into this.
All the best,
The Letting Game
WARNING TO ALL NEW LANDLORDS!
WARNING TO ALL NEW LANDLORDS!! Make sure you request that a termination clause is added to your tenancy agreement before you sign. I was appalled at TLG's slapdash service, inexperienced staff and failure to manage contractors' poor fixes on my house, which caused much stress to myself and my tenants. After six months I tried to end the contract, only to be told that because I hadn't requested a termination agreement I was stuck with The Letting Game until the tenants vacated my home, paying them a large fee each month for them doing very little.
This is nonsense - as a consumer landlord I am protected under consumer law from unfair contracts. After a couple of strongly worded emails from a solicitor they agreed to end the contract for a fee of c£600 (which I argued down from £1k+).
I only went through this process as they were refusing to release the tenants' deposit until I paid, which I believe is illegal as it's not their money (and for this I have reported them to Trading Standards through the Citizens Advice Bureau).
In my opinion The Letting Game is an overly ambitious company that wants to run before it can walk. The team use aggressive marketing tactics and bullying language to gain and keep its tenants and landlords.
There are many more professional companies out there who actually care about the people they house.
1 May 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks for taking the time to leave us a review, we're sorry you've decided to leave. We have hundreds of managed landlords who continue to happily use our services. We recently sent a questionnaire to our landlords and whilst we had some useful feedback the overwhelming majority were positive and would recommend us.
That said, I'm sorry to hear you haven't been happy with the service you've received. We're always looking for ways to improve our service and will take on-board the feedback you've passed to us .
We wish you all the best,
The Letting Game
Amazing!
The viewing went very well and Amy was a delight showing us the features of the house, answering any questions and helping with the whole process along with Akaysha who guided us through all the steps needed to get the paperwork moving keeping a good line of communication throughout 😁
8 June 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Tom - Thanks very much for taking the time to leave Amy and Akaysha this lovely review. We're really pleased to hear they answered your questions and helped you through the process. We know that the process of renting a property can be complicated, we aim to make it as simple as possible.
Please do let a member of the team if there is anything else we can help with.
All the best,
The Letting Game
We were shown the property by Amy…
We were shown the property by Amy Payne. Amy was wonderful, answered all of our questions satisfactorily and, above all, let us take the extra time inside the property we needed to thoroughly assess the property as a potential home for us and to take some measurements to that effect. This was key to convince us of putting an offer in. Amy was pleasant and professional at the same time. All around, great service. Many thanks, Amy!
30 May 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi - Thanks very much for taking the time to leave Amy such a lovely review, it's really appreciated. We're pleased to hear she gave you the extra time to be able to make the important decision of whether the property was suitable to be your new home. Please do let the team know if there is anything else we can help with.
All the best,
The Letting Game
It was really nice to go through the…
It was really nice to go through the process with letting games. The house was really nice and they were very respectful and responsible. Especially Amy who helped me with my application process and she was very very kind and friendly. I asked lot if questions from her and she respond to me at any time! Many thanks, Solaleh
30 May 2024
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Solaleh - Thank you very much for taking the time to leave Amy a review about your Bristol letting experience. We're pleased to hear your feedback on Amy and it's great to hear she was happy and responsive to all your questions. Choosing your next home is important so our Bristol letting experts are always happy for you to ask us questions about the Bristol properties we let. All the best in your new home.
The Letting Game - Bristol letting agent
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.