I tried contacting them multiple times regarding my pending account verification. Resubmitted whatever documents was asked multiple times. There is no proper way to communicate with them. How am I su... See more
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See what reviewers are saying
My experience with TheLotter has been very good so far. The website is easy to use, purchasing tickets is straightforward, and I especially appreciate being able to see the scanned copy of the actual... See more
Company replied
Haven't won much only 4 USD. Got that deposited in my account directly. But I am currently unable to deposit any funds to my account using visa or Mastercard, and there are no other options available... See more
Company replied
Hello! I highly appreciate the professional work of the lottery team; I had the good fortune of winning a second-tier prize in loto 6 Japan, and I received the winnings without any issues. The company... See more
Company replied
Company details
About TheLotter
Written by the company
About theLotter
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
Play the Lottery Online with Official Tickets
Written by the company
World’s leading online lottery ticket purchasing messenger service
We purchase your ticket, you see it online
Scanned copy of your ticket
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
Contact info
Triq It-Territorjals, Zone 1, Central Business District, Birkirkara, Malta
- support@mx.thelotter.com
- www.thelotter.com
You should know
4.1
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Trust worthy.
24 July 2026
Reply from TheLotter
Hello! :)
Thank you for your review! We wish you to win Big soon!
Monica
TheLotter team
Reply from TheLotter
Hello Md,
Thank you for your review! We wish you to win Big soon!
Monica
TheLotter team
I tried contacting them multiple times…
I tried contacting them multiple times regarding my pending account verification. Resubmitted whatever documents was asked multiple times. There is no proper way to communicate with them. How am I supposed to safely play if it's still not verified. Atleast they should inform me how long it will take or if there is any issues left, So that I will have an idea about what's happening.
25 July 2026
Unprompted review
Reply from TheLotter
Hello Vaishnavi,
Thank you for your comment.
Our team has been actively assisting you via email regarding your case. We would like to confirm that we received your documents over the weekend, and they have now been reviewed by our team. Your account has been successfully verified.
You can continue using our services as usual. We appreciate your cooperation and patience throughout this process.
If you feel that our assistance has been helpful, we would kindly ask you to consider updating your Trustpilot review to reflect your experience.
Best regards,
Monica
TheLotter Team
I enjoyed learning about and playing…
I enjoyed learning about and playing the American Lottery. I would like to know more about the company that runs the Mega Millions.
22 July 2026
Reply from TheLotter
Hello Renato,
We're so happy to hear you enjoyed our site! TheLotter is an online lottery ticket purchasing service. You select the lotteries you want to play, we buy the tickets on your behalf, and you receive all the winnings, commission-free. It's as simple as that!
We invite you to know more about us in the link below:
https://www.thelotter.com/how-it-works/?logged-out=true
Wishing you the best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello Mauricio,
We're glad you like our site and we love even more that you have found our service excelent!
Thank you for sharing it!
Join us on social media for updates, helpful tips, and more exciting content!
Best of luck!
Monica
TheLotter team
The paid the prizea on tome.
20 July 2026
Reply from TheLotter
Hello Mario,
We're so glad to hear you had a great experience! Thank you for sharing, and we wish you the best of luck!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Monica
TheLotter team
Again and this lotter is cheating
Again and this lotter is cheating. Already 4000 rs. Now a other 1800rs. And these fellows are cheating with bundles tickets by not showing the bundles till the results . Very cheating fellows. All same religion names in the UPI payment. Don't ever use this app. Within sometime they will reply to this message. But they will not at all reply to our email. Cheating family
24 July 2026
Unprompted review
Reply from TheLotter
Dear Mariyappan,
Thank you for taking the time to share your feedback on Trustpilot.
Our team has already contacted you via email regarding the refund of your transactions. Due to ongoing issues affecting UPI payments, we kindly ask that you use an alternative payment method for future deposits, such as Visa or Mastercard, to help ensure a smoother payment experience.
We sincerely apologize for the inconvenience this has caused. Please rest assured that we are actively working to introduce additional payment methods in the near future to provide our customers with more convenient options.
If you found our assistance helpful and are satisfied with the resolution we have provided, we would greatly appreciate it if you would consider updating your Trustpilot review and rating. Your feedback not only helps us improve our services, but also assists other customers in making informed decisions and enhances the overall customer experience.
Kind regards,
Monica
TheLotter team
_______________
Hello Mari,
Thank you for your comment. Our team has been actively assisting you via email regarding your case.
Please note that we have received the documents you provided and have escalated your case to the relevant department for review of both transactions.
We will get back to you as soon as possible with an update.
Best regards,
TheLotter team
Recommend contacting your bank to…
Ok Thank you for your email. I will verify with the Bank.
23 July 2026
Unprompted review
Reply from TheLotter
Hello Satyanarayan,
Thank you for your review! We wish you to win Big soon!
Monica
TheLotter team :)
I would also like to take this…
I would also like to take this opportunity to express my sincere thanks to my assigned Relationship Manager, who has been extremely supportive, professional, and helpful throughout our interactions.
8 June 2026
Unprompted review
Reply from TheLotter
Hello Denny,
Your kind words in the review brightened our day! Thank you for sharing your experience.
We wish you the best of luck!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Monica
TheLotter team
I am an American citizen
I am an American citizen. I am on vacation in Lisbon. The recognition I received was very good; my rating is 10, and I have already registered on the application.
22 July 2026
Unprompted review
Reply from TheLotter
Hello Carlos,
Thank you for your review! We wish you to win Big soon!
Monica
TheLotter team
Could not withdraw or get verified but my issue has been resolved
I went to play on their website but was directed to their affiliate lotto- express by thelotter support agent because of my location. Have played a number of times and haven’t had any problems but recently learned that if I win and want to withdraw I wouldn’t be able to because I have no eligible deposit method for withdrawals.
I have been trying to reach support to find out the solution and if they do bank transfers but the site currently has no support. Live support was removed and emails are not being responded to.The other issue is I have uploaded verification documents twice and I’m still pending verification for months now and there is no support to help.
There is currently no reason to continue playing with them because if I win I don’t know if I will be able to get the funds because I can’t reach support which is a bummer.
This is an update to review:
They reached out and quickly attended to my issue and it was resolved quickly. I’m satisfied with their service and will continue using them
18 July 2026
Unprompted review
Reply from TheLotter
Dear Andile,
Thank you for taking the time to leave a review on Trustpilot.
We wanted to follow up on your case and ensure everything has been resolved. We also appreciate your feedback, as it helps us improve both our services and the support we provide through the Trustpilot platform.
We're pleased to confirm that our team has received and verified your documents, and your account verification process has now been completed.
You can now withdraw funds from your account or use for your next purchases.
If our assistance has resolved your issue, we would greatly appreciate it if you could consider updating your review.
Wishing you the best of luck!
Monica
TheLotter team
which is very easy
Overall, I had a good experience because it’s very easy to use. It features some really good lotteries. I would recommend including lotteries with fewer numbers.
19 July 2026
Reply from TheLotter
Hello Yonathan,
We're so glad you found our platform easy to use! We truly appreciate your positive feedback and your suggestion about including lotteries with fewer numbers. We're always looking for ways to enhance our offerings.
Stay connected with us for the latest updates, tips, and exciting content by following our social media channels!
Best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello,
Thank you for your review! We wish you to win Big soon!
Monica
TheLotter team
Sometimes is hard to erase a bet when…
Sometimes is hard to erase a bet when making a mistake.
15 July 2026
Reply from TheLotter
Hello Juan,
We appreciate your feedback regarding difficulties with bet corrections. We are always working to improve our user experience.
Wishing you the best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello,
Thank you for taking the time to leave a review! We truly appreciate you sharing your experience with us.
Wishing you a big win soon!
Monica
TheLotter team
IS THE LOTTER.COM JUST A SCAM???
IS THE LOTTER.COM JUST A SCAM???
I have use it many years before I was told I was vip before and always called on phone from them but lakly nobody is answering my emails and There homepage advertised telephone is not in use IM REALLY WORRIED
18 July 2026
Unprompted review
Reply from TheLotter
Hi Grétar,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand why you were concerned after not receiving a timely response.
Please accept our apologies for the delay. Due to the recent high jackpot, we've experienced a significantly higher volume of customer inquiries than usual, which has resulted in longer response times.
We'd like to reassure you that TheLotter is committed to supporting all of our customers, and we've now sent you an email with further details regarding your inquiry, along with the next steps so we can investigate the matter thoroughly.
We appreciate your patience and hope to resolve this for you as quickly as possible.
Best regards,
Monica
TheLotter team
Customer service is good
16 July 2026
Unprompted review
Reply from TheLotter
Hello Enrico,
We're so glad to hear you had a great experience! Thank you for sharing, and we wish you the best of luck!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Best of luck!
Monica
TheLotter team
I highly rate the team's work on the Lotter project.
Hello! I highly appreciate the professional work of the lottery team; I had the good fortune of winning a second-tier prize in loto 6 Japan, and I received the winnings without any issues. The company’s reliability and trustworthiness deserve high praise, as does the highly professional and constant online support. Thank you again for your excellent work—people trust you. I wish everyone big wins.
14 July 2026
Unprompted review
Reply from TheLotter
Hello Lurii,
Thank you for your kind review and for placing your trust in us. We're committed to continually improving our services so we can provide you with an even better experience. We really appreciate your support!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Wishing you the best of luck!
Monica
TheLotter team
Dear MOHAMEDNILAM,
Dear MOHAMEDNILAM,
This email is to inform you that withdrawal 675913 for US$ 160.00
was successfully processed on 08 Jul 2026 16:16 +04.
Please note: It may take up to 5 business days until the funds reach your bank.
Need help? Check our FAQ or contact us at your convenience.
Check out our 6,413 reviews
★★ ★ ★
* Trustpilot.
This is litter email when I withdraw last time but when I withdraw same documents same thing but amount is 2000 usd but they are not accsept documents And when I buy tickets they accsept quik but when I withdraw we are wait long time and they ask manything unwarrantedly this is very unfair
14 July 2026
Unprompted review
Reply from TheLotter
Hello Mohamed Nilam,
Thank you for taking the time to leave a review on Trustpilot.
We're pleased to confirm that your withdrawal has been successfully processed and your account verification has been completed. We hope everything is now working as expected.
If you're satisfied with how your case was resolved, we would appreciate it if you could consider updating your Trustpilot review to reflect your recent experience. Your feedback helps us continue improving our service and gives other customers an accurate view of our support.
Thank you for your time.
Best regards,
Monica
TheLotter team
__________________________
Hello Mohammed,
Thank you for sharing your feedback. We're sorry to hear that the additional verification request has been frustrating.
We understand it can be confusing to be asked for more documents after a previous withdrawal was approved. However, as a licensed operator regulated by the Malta Gaming Authority, we're required to carry out ongoing compliance checks in line with anti-money laundering and fraud prevention regulations. In some cases, this means we need to request updated documentation, even from customers who have already completed verification in the past.
We can confirm that your proof of identity and payment method have been successfully verified. At the moment, we just need a valid proof of address to complete the current review. While we did receive your bank statement, it does not display your residential address, so unfortunately we are unable to accept it as proof of address.
We kindly ask you to send a recent bank statement or utility bill (issued within the last three months) that clearly shows your full name and residential address. Once we receive a suitable document, we'll continue the review as quickly as possible.
If you have any questions or need any assistance, our team will be happy to help. Thank you for your patience and understanding.
Kind regards,
Monica
TheLotter Team
Payment
The site and the services you offer are top notch. I only have one remark to the financial department regarding deposits. I notice a problem with transactions and I always have to make an inquiry on my part, and this creates an inconvenience because another deposit has to be made until the previous one is resolved, which is recorded in your system as unsuccessful, but in fact has passed. Thank you!
10 July 2026
Unprompted review
Reply from TheLotter
Hi Denislav,
Thank you for your kind words about our site and services; we're delighted to hear you've had a positive experience overall.
Your feedback is greatly appreciated, and we'll make sure it is shared with the relevant team for review. Please do not hesitate to contact our Customer support team to assist you in this or any other matter.
Wishing you the best of luck!
Monica
TheLotter team :)
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