At the most difficult time in my life I placed an order for a wooden casket for my brother’s ashes. It arrived within just a few days, safely posted and packed with great care. I can’t tell you how th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Shop for personalised gifts, keepsake and jewellery boxes, unique mementos, anniversary photo frames, hand drawn sketches, signature bears and memory cushions
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A last minute change of address was no trouble and the gift arrived beautifully.

Reply from The Lovely Keepsake Company
I wanted to change the personalisation on the large botanical wedding box as I didn’t like the one in the picture.
Louise at customer services was an absolute star in making sure my order was amended to what I wanted.
The box arrived well packaged and protected and looks amazing. Can’t wait to give it to my son and his future wife

Reply from The Lovely Keepsake Company
Thank you from the bottom of our hearts.
We lost our dog Louie on Tuesday and on the Wednesday very late at night ordered a stone picture plaque and a tea light holder with images on both.
I'm writing this on the Friday morning, not even 11am yet and I have them both in my hands.
Our boy looks beautiful and this helps immensely with keeping a small area of our home just for his memory.
I cannot thank this company enough, truly. Thank you for your care, thank you for your attention to detail, thank you for seriously fast dispatch and so much care in ensuring both items got to us with such packaging.
Thank you.

Reply from The Lovely Keepsake Company
I AM SO PLEASED WITH THE ASHES CASKET I ORDERED IN OAK FOR MY WIFE WENDY IS JUST BRILLIANT EVERY THING ABOUT IT PERFECT THANK YOU SO MUCH

Reply from The Lovely Keepsake Company
My Paws2Rescue handmade Christmas bauble arrived today! Over the moon with the quality of this hand made treasure! and knowing my purchase helps the charity to neuter makes this meaningful too. Thank you for the best gift ever The Lovely Keepsake Company and your support for charities too.

Reply from The Lovely Keepsake Company
The personalized Bauble for baby's First Christmas is absolutely lovely. It is beautifully made and is exactly as shown . I loved it so much I bought two so I could keep one as a memento of our grandson's first Christmas and his first with us. Delighted, would highly recommend as a special gift or for yourself.

Reply from The Lovely Keepsake Company
This is a fantastic company with brilliant stock at good prices, every time I go on the website I am tempted with all the lovely keepsakes and they respond quickly and get your order out rapidly

Reply from The Lovely Keepsake Company
It’s beautiful so soft the picture quality is really good plus it has a metal heart included for ashes , it’s a good size teddy too

Reply from The Lovely Keepsake Company
Straightforward

Reply from The Lovely Keepsake Company
Difficult to navigate my way round but very helpful staff sorted everything out

Reply from The Lovely Keepsake Company
Company is great, so quick and very polite ! I will definitely use again as I got 5 star customer service

Reply from The Lovely Keepsake Company
Well I ordered a keepsake photo and voice bear. What fantastic quality and such a special iteam im going to give as a present to a family member who lost her nan. Thanks so much again in would highly recommend 😀

Reply from The Lovely Keepsake Company
This was a gift for a friend who sadly lost their dog far to early , they thought this was the perfect memorial gift .

Reply from The Lovely Keepsake Company
Ordered the memory box for a friend’s birthday. It exceeded my expectations and I am delighted with it. Sturdy and well made and cute! I know she will be thrilled. Great delivery and communications.

Reply from The Lovely Keepsake Company
I purchased a beautiful photo memory bear, it also contained a hidden tin for my lovely mums ashes. There's also plenty of room inside to add a voice recorder, if wanted.
Good quality and fast delivery. I highly recommend this company

Reply from The Lovely Keepsake Company
The item received was absolutely beautiful I can not wait to gift this to my partner from his little girl will definitely order again in the future

Reply from The Lovely Keepsake Company
Beautiful product; so pleased with what I received, exactly as per the specification and wonderful value for money , a fitting tribute to my fur baby

Reply from The Lovely Keepsake Company
I am really happy with my order there was an issue but it was resolved very quickly and the staff was very kind

Reply from The Lovely Keepsake Company
very easy to use the website and quality is very good

Reply from The Lovely Keepsake Company
I am absolutely blown away by my teddy. The quality of the product is beautiful. The engraving is perfect. It’s soft and cuddly and is just perfect for what I wanted. It has brought me such a lovely sense of closeness to my doggies, for which I will be forever grateful. Worth every single penny. Thank you so much.

Reply from The Lovely Keepsake Company
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.