Melton Building Society Reviews 

Like many other people I have been unable to get in touch with the company. Phone calls are cut off and emails unanswered. Unfortunately I can’t give a minus rating. Don’t use this company if you want to retain your sanity

I have tried to access account on line using the new log in system. It fails totally. I resorted to telephoning. The society cuts you off after holding for 7 minutes. This has happened three times.

I do not recommend any dealings with this truly awful organisation. The customer service is non existent.

MY TWO YEAR BOND MATURED ON 17/12/25. FOR MORE THAN 3 WEEKS I'VE BEEN TRYING TO CONTACT THEM BY PHONE. FIRST QUEUING THEN GETTING CUT OFF UMPTEEN TIMES. RIDICULOUS THAT A COMPANY LIKE THIS IS NOT CONTACTABLE BY PHONE ! I'VE ALSO TRIED REGISTERING WITH THE NEW PORTAL ALSO WITHOUT SUCCESS. WHY IS IT SO COMPLICATED ? I WANT THE ENTIRE MATURITY AMOUNT TRANSFERRED TO MY VERIFIED BANK ACCOUNT. THERE IS A SUBSTANTIAL SUM INVOLVED HERE AND I'M CURRENTLY LOSING ABOUT £135 PER WEEK IN LOST INTEREST WHICH I WILL EXPECT MELTON TO REIMBURSE. I CANNOT BELIEVE THAT A COMPANY LIKE THIS IS NOT CONTACTABLE. RIDICULOUS !!!!

No info (letter) to tell me I could not log on anymore!Tried to activate my account but 4 verification codes will not work. 3 phone calls and all cut off after 7 minutes and having to listen to all the 'bumph' again!cannot do now until after Christmas . So annoying.

I have had contact from Melton B.S and they have tried their best to put things right. They also explained the reason behind their initial decision and a little about some recent problems they were having with their new system. Wasn't an excuse, but explained some issues they were having. They are still A whole Month after my initial complaint was raised against Melton Building Society and I have had no contact since. Still struggling to make my Mortgage Payments after my Wife lost her job due to early Dementia. I have tried to call them on several occasions and they just cut you off. I had explained the effect all this was having on my Mental Health, but would appear they are not interested. Really is not good enough how they treat their Customers.

The new computer system just does not work. Have tried to close my Easy Access but it will not allow me. I have emailed MMBS with the details and the error messages but no reply or phone contact. They say they are open 9.00 till 4.00 but do not answer the phone then after a long wait just say please try again later but for two days now I cannot get through

I have a fixed rate mortgage and the direct debit payment that has been taken this month is over one hundred pounds more than it should be and almost took me over my bank balance.I have not been notified as to why this has happened. I have tried calling repeatedly and after long wait times keep getting cut off. I have emailed and not had a response.
Thanks for escalating, however, I still haven’t heard anything. Mistakes happen but leaving your customers stranded is unacceptable. I feel for any vulnerable customers you have.

As pensioners receiving our monthly interest payment each is vital. However this month the payment had not made. No explanation or no contact from Melton, and trying to phone is impossible as they never answer.

Been a customer with the Melton for over 30 years recently registered for online which I found really easy to do, pleased to see the Melton are moving with the times

I recently needed to download documents to enable my Accountant to complete my tax return. I managed to reset my login details, but when logged in discovered that the statements held on line only go back one year ie to November 2024.
There is a notice asking you to contact them on a telephone number provided should you need further information, but this is frankly a joke. From my experience you will never get through on the phone and will not receive a call back should you waste your time reqesting one.
Once (if) this is resolved, iI will be moving my money elsewhere.

Recently needed help with a second charge mortgage being added to my property, mortgage team responded quickly and sent me all the information over as requested 👍

I have been trying to speak with them for weeks now. Some selections simply close the call. I have emailed and it takes ages to respond and then I am not able to talk to someone about my mortgage.
Currently very poor service.

Since my original review Melton B.S. have been in contact and have now resolved the situation. Very helpful customer support person contacted me.

Like other customers below I have been unable to re-register on the new online portal since it was launched.

I cannot find a way of contacting the company. I have tried all of the email addresses below, the email address on the website, the online form and the request for a callback. I have tried ringing numerous times but each time it disconnects the line after a few minutes.

I understand upgrades and new releases have teething problems but it has been over six weeks now. There's no excuse for such a poor level of communication though.

Good customer service was the reason I joined and stayed with melton in the first place. If I didn't have a fixed rate savings account I would leave.

I'm beginning to wonder whether they are in financial trouble?

I have just used the new website. Great instructions and managed to log in with ease.

Really excellent service. I have used the mortgage services and always found the staff to be professional, knowledgeable and efficient. I have used the new online system with no issues.
I am due to renew my mortgage next year and will definitely be using the Melton building society.

They have advised that the problem of late int payment has been sorted. THAT IS GOOD. But launching a new system should have been tested properly to ensure this problem did not happen in the first place.

I Cannot access my online Savings account

I have spent most of the evening trying to re activate my on line log in.

Each time it tells me ‘data is incorrect…’ With reference to the ‘How to Activate’ I cannot get past stage 4 even though the data I’m inputting is CORRECT! I’ve tried adding the 0 to the front of my account number and tried without it both times unsuccessfully. This im unable to even create the required new log in and password rendering my account inaccessible. This is totally unacceptable and incompetent on behalf of the BS.

I set up with the Melton about 10months ago and registering was extremely easy, very streamlined process. Setting up for online was simple and easy.
Can’t recommend the melton enough

Again can't access my online account. They don't seem to have my mobile number so can't verify via OTP but I did verify my account when set up so not sure how? Never got an email regarding new platform or any new emails regarding interest on my account, just a couple of old emails confirming opening my account in April. Tried to call and cut off due to high demand!!

Monthly interest on fixed rate deposit not paid.
My Melton online not working, told to phone by the online portal.
Nobody answers the phone. Recorded Message says go online.
Clearly trying to turn into a Bank.