I’ve been an investor with the Melton Building Society for several years and recently opened an on-line account. They were happy to take a cheque, cash it and then afterwards wrote to me asking me for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I liked the interest rate very much. Applying for the account on line was unsuccessful rejected for no apparent reason. I phoned and told an application form would be forwarded, no reason given for re... See more
Company replied
I have been trying to speak with them for weeks now. Some selections simply close the call. I have emailed and it takes ages to respond and then I am not able to talk to someone about my mortgage.... See more
Company replied
I have had contact from Melton B.S and they have tried their best to put things right. They also explained the reason behind their initial decision and a little about some recent problems they were ha... See more
Company replied
Company details
Written by the company
The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
Contact info
Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, United Kingdom
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
3.5
Average
254 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Logging onto the new website
Just logged onto the new Building society website. Having read the instructions on the Melton website managed to log onto the new system really easily.
29 October 2025
Unprompted review
Reply from Melton Building Society
Hi Paul,
Thank you for taking the time to leave us a 5* review.
We are delighted to hear you were able to log in to the new system successfully. We hope you find it a useful tool in managing your finances.
Many thanks,
Kayleigh
New website impossible to log in, October interest payment late
New website can not log in, even after an hour of being talked through new site by Alison.
Also NOT been paid my monthly interest, which is appaling Simon Taylor should resign.
No apology for not being paid monthly interest, no notification either by email or telephone.
Simply awful.
Melton reply not good enough - the ceo should resign and be accountable. Still no interest payment, no compensation and I still can not get into the new website, hours I have wasted and the complaints team do not respond, and nobody called me back.
Pay compensation this is unprecedented for a building society
3 November 2025
Unprompted review
Reply from Melton Building Society
Hi Steven,
Thank you for taking the time to leave us a review.
We're sorry to hear about your experience and believe the points you've raised are being investigated.
Thanks,
Kayleigh
UPDATE 5.11.25
Following an investigation into the cause of the issue that caused the delay in interest payments we can confirm this has now been resolved.
Interest payments have been sent today and should be landing in customers’ accounts within the next couple of days.
We will be sending a communication to those affected.
We apologise for any inconvenience the delay in these payments has caused.
Unable to login to check my accounts balances
I have just tried to login to check my accounts balance, but it asked for a six digit code number.
It also asked for my account number - which one - I have four savings accounts with this bank.
My email address is registered with the Melton. There is no mobile signal where I live, hence no mobile phone number. Worries I will not be able to access my money.
31 October 2025
Unprompted review
Reply from Melton Building Society
Hello Mr Sillwood,
Thank you for taking the time to leave us a review. We're sorry to hear you have had difficulty registering.
If you could send us your contact details to marketing@mmbs.co.uk we will get in touch to try and help you get online.
Many Thanks,
Kayleigh
Bereavement Team Customer Service
I'm currently in the process of closing all of my late father's bank accounts. I submitted all of the required evidence and documentation to Melton over a month ago and have still not heard back from them. All other banks transferred the funds across to me and closed the account within a week of having received the paperwork. I have tried phoning at least 10 times but can't get through to anyone. I've also tried to register a complaint but that doesn't seem to have made any difference either. This is now holding up the finalisation of the estate as it's the last asset to be transferred to the beneficiaries. All other bank's bereavement teams were efficient and helpful, even the big banks. Why is Melton so useless? So frustrating. I certainly wouldn't invest with them after this experience.
1 October 2025
Unprompted review
Reply from Melton Building Society
Hi John,
Thank you for taking the time to share your experience with us.
We're really sorry to hear how frustrating this has been for you and how difficult it has been to reach us.
We have escalated this, and someone should be reaching out to you today.
Many Thanks
Kayleigh
I took my books to your Oakham branch…
I took my books to your Oakham branch on the 23rd. I had a fixed rate account which matured on the 22nd. I could not take the book in on that date because I was sick so I took it on the 23rd. Both my books were taken and I told the lady behind the counter that I would collect. I have a limited access account and the fixed rate money was going to transferred into that account. I went into the Oakham branch this morning and was told that the certificate and book would be posted. I am not happy as I specifically told the lady that i would collect the book. I put money into the limited access account every month and when I asked if I could still do that I got a vague answer. Up to now I have been happy with Melton BS but this had made me very angry.
29 October 2025
Unprompted review
Reply from Melton Building Society
HI Adrienne,
Thank you for taking the time to leave us a review.
We're sorry to hear that you didn't get the level of service you were expecting from our Oakham branch. We will look into this further to see how we can do better in the future.
For security, we would suggest that you do not disclose your account numbers on a public forum such as Trustpilot, and we have requested that you remove these from your review to keep your accounts safe and secure.
Many Thanks
Kayleigh
All savings products withdrawn - really?
I'd had good service from the Melton in the past, as i've just got a nice windfall, i thought I'd try them again as an alternative to my usual building society. Not a success! Every time I've tried to find out what savings products they are offering, their website (headline "we offer a range of savings accounts to meet your needs") simply says that "all savings products have been temporarily withdrawn". I havent been checking, but I think its been a couple of weeks since I started looking for a home for my money. should I be worried about my current investments?
28 October 2025
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We recently launched a new online portal, and to give our teams and customers time to adjust to the new system and way of working, we have temporarily withdrawn our products. We apologise for any inconvenience or worry this has caused you.
We would like to take this opportunity to reassure you that your investments are safe and secure. We expect to be able to reintroduce some products to our range in November.
Thanks
Kayleigh
Unable to get my account closed despite email requests.
Every time my wife calls the main number, she is cut off before she can get through to an agent. So, she emailed the company and is yet to receive an email response. There have been attempts to call her back to be fair, so the email has obviously been received, but they are yet to connect. But still no email response. Frustrated with on line and phone access, my wife gave her instructions to close her account, due to poor customer service, by email 6 days ago and she is yet to receive a response.
28 October 2025
Unprompted review
Reply from Melton Building Society
Hi Tim,
Sorry to hear that we have been missing each other regarding your wife's account.
If you could email us at marketing@mmbs.co.uk with the best contact telephone number, let us know if there is a window of time in which you are available to take the call. I will then pass this information on to the team trying to reach you.
Thank you,
Kayleigh
Unable to reactivate my account
Unable to reactivate my account. Tel early October, sent letter, but account still not able to activate.
Spent considerable amount of time trying to telephone. Calls never answered, e mails ignored as is request for call back. Should I now contact the FSA ?
27 October 2025
Unprompted review
Reply from Melton Building Society
Hi Julie,
Thank you for taking the time to reach out to us here. We're really sorry you still haven't been able to activate your account.
If you could forward any emails you have sent along with your contact details to marketing@mmbs.co.uk, we will reach out to the appropriate team and ask them to get in touch.
Thanks
Kayleigh
Telecoms very poor
Again the same problems no one answering the phone and not able to leave a message and problems logging onto the website
27 October 2025
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We’re still working through a few ‘quirks’ with our new portal and we have provided some guidance for members on our website which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.
If you still need our help, you can email us your contact details to marketing@mmbs.co.uk and we'll direct your query to the correct department.
Thanks
Kayleigh
Difficulty contacting Building Society
I have invested with this Building Society for over 6 years and until recently have always had fantastic service. Since they have 'improved' their online experience I am unable to access my account online.
Every time I have telephoned to speak to a person 'they are always busy helping other customers', even immediately phones lines are available. Have not managed to speak to a person to discuss my issues.
I can only comment on my personal experience but it has not been good for me since they have transformed their systems.
27 October 2025
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for providing us with feedback. We're sorry you feel there's been a decline in the level of service you have come to expect from us recently.
We’ve been keen to get our new online portal up and running for customers as soon as we could and we’re still working through a few ‘quirks’. We have provided some guidance for members on our website which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.
If you still need our help could you email us your contact details to marketing@mmbs.co.uk we will then endeavour to direct your query to the right team and ask them to get in touch.
We hope you’ll bear with us during this period and that you soon start to see the return of the level of customer service you’ve come to expect of us.
Kayleigh
VERY WORRIED - Have Melton gone bust ?
Very worried my fixed rate bond matured and the funds have not been paid to my nominated account. Have rung numerous times and numbers of branches and always the same pressing of keyboard options a small wait and then cut off.
23 October 2025
Unprompted review
Reply from Melton Building Society
Hi Geoff,
Thank you for taking the time to leave us a review.
We’re really sorry to hear of the difficulty you have had reaching us, and the concern this has caused you.
We are experiencing a high number of calls due to a recent system upgrade and the recent fixed rate maturity.
If you have provided us with your instructions, we are working through these and as outlined in your maturity pack you should receive payment to your nominated account within 2 working days from the day after the fixed end date.
Once again we apologise for any worry being unable to reach us during this period, however we can assure your money remains safe and secure. If you still have concerns please feel free to drop us an email to marketing@mmbs.co.uk with your details and we can arrange for someone to get in touch.
Thanks,
Kayleigh
My Mum had given closure notice on her…
My Mum had given closure notice on her 100 day access account in July! She has tried constantly over the past two weeks to call to check that the funds will be transferred to her current account. No one ever answers. She has emailed, requested call backs and sent enquiries on the website... Still nothing. The 100 days is up today and she has no idea where her money is! Despicable service!
22 October 2025
Unprompted review
Reply from Melton Building Society
Hi Sue,
Sorry to hear your Mum has struggled to reach us. We're experiencing a larger than normal volume of calls due to our system upgrade and a recent bond maturity.
If you'd be happy to email us your mums details to us at investmentadmin@mmbs.co.uk, we can take a look into what's happened here.
Many thanks,
Kayleigh
A Frustrating Experience …
I’ve been an investor with the Melton Building Society for several years and recently opened an on-line account. They were happy to take a cheque, cash it and then afterwards wrote to me asking me for proof of who I was … this could be done by taking a current Bank Statement, or similar document into a local Branch. They already had my cheque, with name, account number and branch details and common sense says this is better than a Bank Statement. And over the year’s they had mailed statements etc to me! This wastes customer’s time and is so frustrating … I wouldn’t invest again with them !!
21 October 2025
Unprompted review
Reply from Melton Building Society
Hi John,
I'm sorry to hear that you're experiencing frustrations with our processes.
We endeavour to verify identification electronically whenever we can. Occasionally, where we've been unable to do this in order to fulfill our legal and regulatory obligations, we may request proof of identity from new or existing customers.
We apologise if this has caused you inconvenience.
Thank you for taking the time to provide us with feedback.
Kayleigh
Marvellous
I’m not too good with all this computer business, but Joy I think her name was was grand and she stayed on the phone with me for quite a while and helped me get everything sorted out so I could finally get on online very lovely lady patient and a pleasure to talk to. Folks like her make all the difference these days.. Im very glad I got through to someone so kind and helpful
15 October 2025
Unprompted review
Reply from Melton Building Society
Hi David,
We are pleased to hear that we were able to provide you with the support you needed to get online.
We've shared your feedback with both Jay and her line manager.
Thank you for taking the time to leave us a 5* review.
Thanks,
Kayleigh
Not impressed !!!
Not impressed - couldn't re-register my account - simply came up with an error message giving no details of what was wrong, tried to call by telephone - couldn't get through, told to try later, requested a call back on line - the site couldn't forward the request - sent my maturity instructions by post - wonder if there's anyone at the other end to action my request? I think I'll avoid this B/S in future - not too communicative.
Hello Kayleigh - well, I've provided my contact details - still waiting. Tell you what, don't bother calling me just confirm via Trustpilot that you've sent my matured funds to my nominated account - won't be depositing any monies with Melton again - p.s. your useless message request site still doesn't work - suggest you get someone qualified to GCSE level to write your websites
15 October 2025
Unprompted review
Reply from Melton Building Society
Hi Geoffrey,
Thank you for taking the time to share your experience with us.
We’re sorry you haven’t been able to reach us on the phone. We’ve tried to give you a ring on the contact details we have for you but haven’t been able to reach you. If you could send us your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you.
Thanks,
Kayleigh
Trying to set up my new on line banking…
Trying to set up my new on line banking because they have changed their system is impossible.
When you call them they put you in a queuing system that if they don't answer in about 2 minutes they just say call back, tried about 6 times you get the same message.
When I eventually got through the advice didn't work so now I've can't gain access on line.
Why did they change their system which worked perfectly before.
I wouldn't recommend using them and once my bond matures I'll not be a customer in future.
13 October 2025
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to provide some information on your experience.
We’ve introduced the new system following feedback from our members. It will help us to improve our processes and broaden the range of products we are able to offer our customers. We appreciate your frustrations in being unable to access your account online, and we’re working through a few ‘quirks’ in our new system. Our teams are also still familiarising themselves with the new way of working, so apologies if their initial guidance didn’t resolve your issues.
If you'd like to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you. We hope that once you can get logged in, you’ll be able to see the enhanced functionality available on the upgraded system and see the benefits of the upgrade.
We hope you’ll continue to bear with us during this period.
Thank you,
Kayleigh
Unable to access support to log on or…
Unable to access support to log on or by telephone.
13 October 2025
Unprompted review
Reply from Melton Building Society
Hi Andrew,
Thank you for taking the time to provide us with a review.
We’re sorry to hear you’ve had difficulty logging in and reaching us when you were experiencing issues.
We have provided some guidance for members on our website which, if you haven’t already trie,d you may find helpful. You can find that here: https://www.themelton.co.uk/how-to-register/.
Sorry that you’ve had difficulty reaching us. Our teams are still adjusting to the new way of working, so are taking a little longer than normal to help customers with their queries, and call volumes are a little higher than normal. If you’ve left us a message or emailed us, we will respond as soon as possible. Alternatively, if you'd like to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you.
Thank you,
Kayleigh
Not contactable!
Since the 29th September 25 this company has cut off all contact. Calls are unanswered or cut off and e-mails ignored. The website is unusable as it's being 'improved'. I'm on my 14th day of trying to access an 'instant access' account. Very poor - both me and their service.
13 October 2025
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We’re sorry to hear you’ve found contacting us difficult. Our teams are adjusting to the new way of working following a significant upgrade to our systems, so we are taking a little longer than normal to deal with queries and return messages.
If you’ve left us a message or emailed us, we are working through those messages and will get back to you. However, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to try and assist you.
Thank you
Kayleigh
Unable to login into my savings account…
Unable to login into my savings account for more than 2 weeks. Telephoned office which after long message cut me off. Unprofessional. Do NOT USE
13 October 2025
Unprompted review
Reply from Melton Building Society
Hi Simon,
Thank you for taking the time to leave us a review.
We are sorry for the period during which you have been unable to access your account. We have undergone a significant upgrade to our systems, which we are pleased to say was completed and available last week. You should be able to access your accounts via our new portal. All the information you need is on our homepage themelton.co.uk.
We’ve been keen to get our new online portal up and running for customers as soon as we could, and we’re still working through a few ‘quirks’. We have provided some guidance for members on our website, which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.
I’m sorry to hear your call was cut off. If you’ve left us a message or emailed us, we will get back to you as soon as possible; however, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk we can get in touch to try and assist you.
Thanks
Kayleigh
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We’re disappointed to hear you are having trouble navigating and would be keen to understand where your experiencing issues and how we can improve.
If you’d be happy to share more detail with us, please send an email with your details to operationssupport@mmbs.co.uk. We can then either utilise your feedback to improve our services or get in touch to try and assist you.
Many thanks,
Kayleigh
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