TheMinecraftHosting Reviews 

657
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Terrible service—with 10 GB, they can’t even handle a folder with 15 mods that literally use 2–4 GB of RAM. On top of that, they don’t offer the option to CANCEL AUTOMATIC RENEWAL, so they keep chargi... See more

Rated 1 out of 5 stars

I really enjoyed using this to keep my minecraft world in, I didn't get an invoice one month and they terminated my server without any warning. When I submitted a ticket, they were pretty rude letti... See more

Rated 5 out of 5 stars

I've been playing Minecraft for years, and finding a reliable hosting service has always been a challenge---until now. This Minecraft hosting company has been a gamechanger for me and my friends. The... See more

Rated 1 out of 5 stars

Server is Unavailable. It has been for weeks, and all I get is "We're working on this". Have informed them that I am cancelling my service, which they have ignored. Customer service is appalli... See more

Company details

  1. Gaming services

Information provided by various external sources

The Minecraft Hosting offers the best minecraft server hosting & cheap prices. We offer cheap & quality minecraft server hosting with good quality server.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

657 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 2 weeks

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1.7

All reviews

(657)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything is very very good!

After 2 weeks investigating I bought the “Lapis Plan” and honestly this Minecraft hosting is very complete. They have the best prices in all of their plans, and also the support team is very kind and with a lot of experience. Everything is very very good!

6 July 2020
Unprompted review
Rated 5 out of 5 stars

Great Service

Great customer support! Answering fast and helping as much as possible.
Also, Great prices! Would recommend to anyone who is interested in a server!

5 July 2020
Unprompted review
Rated 1 out of 5 stars

Like being capped at 2mb file uploads…

Updated Review

Where to begin first of all do not buy from them that would be a massive mistake they cap your upload size down to 2MB unless you use a FTP software to upload the files from your pc directly into the DB which is a stupid design and lazy!

They also don't automatically check for updates so unless you know how to use an FTP this is going to be a chore for you also having to manually check for updates on all plugins since they don't have an installer that checks for anything.

They also share your paid hardware with other peoples servers who also paid for the same as you but the problem is that if a server takes up too much resources it will lag your server they also resell duplicate IPs so be very aware. Example:

This host: CPU IDLE 45% Memory IDLE 65%
Good Host: CPU IDLE 1% Memory 8%
Keep in mind too that the good host has weaker specifications than the server i rented from this vendor so how come my crappy server runs more efficiently?

Customer service is terrible no response at all! And getting a refund is going to be hard you if you've just been scammed and paid via paypal this is what you do...

1. Create Dispute
2. Escalate Claim
3. Don't bother talking to them get the paypal rep asap to get your refund quickest.
4. Explain situation and link them to this trust-pilot page.
*NEVER CLOSE DISPUTE THEY WILL ASK YOU*

Don't worry as long as you submitted the refund request within 24 hours of time purchased there's nothing they can say that could void your refund unless you close the dispute again never do that big no-no. They fought me for almost a month I already knew they were going to lose but found it rather hilarious that they thought they had a case that's why reading the TOS is very important makes you look less stupid. When you sign up for a merchants account you agree when accepting money that you must comply with Paypal's Terms Of Service your made up policies are voided at this point "No Refund" doesn't apply to Paypal my god if you're going to scam people be smart about it guess you're too used to dealing with push overs eventually it's going to bite you in the bung.

Still not convinced? Check those 5 star reviews very closely and tell me you can't spot all the fake ones there are duplicate posts under multiple accounts with 1 reviews can you find it and report it?

My message to this so called company... I cringed a little calling you guys a company btw and that's because you guys are complete scum bags I can only imagine how mad you are that I got my refund and that makes me happy I shall continue the lords work

29 June 2020
Unprompted review
TheMinecraftHosting logo

Reply from TheMinecraftHosting

Hi there,

you can upload without any limits using a FTP software like Filezilla. From Multicraft you will have a 2mb upload limit.

Rated 1 out of 5 stars

Doesn’t deliver services paid for or answer support tickets within their “24 hours” as stated on the website.

We tried this host out for 8 days, and it was absolutely horrendous. We paid for a dedicated IP, priority support, and did not receive either on purchase.

Out of 6 support tickets submitted to their team, only 3 were ever answered. When they were answered, it was well over 24 hours. The other 3 they deleted without responding to.

It took them 8 days before they gave the dedicated IP, and that was only because we requested a refund then. At this point, They also began deleting support tickets on us, specifically the original ones requesting a refund as well as those in which they did not respond to period.

Then when we filed a refund through our bank, they lied and said we had used their services for 2 weeks, and refused to give a refund for their lack of delivery on said services.

Do not use these guys. You will not receive what you paid for, and then they’ll delete your tickets on you if they know they’re failing to provide services period. There are far better options out there for an equivalent or better price.

26 June 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Their support team is fast with replies and they're always so nice. As someone who has NEVER ran a server, I recommend TheMinecraftHosting to any new server owners. Their panels are nice, their servers are solid. All around, they've earned their 5 stars.

14 June 2020
Unprompted review
Rated 5 out of 5 stars

Worked with this company as a Youtube…

Worked with this company as a Youtube Record/Editor for some tutorials. Their Customer service and communication throughout this project was impeccable.

Highly recommend this company for many reason but the one that shines to be is their ability to put their customers first.

12 June 2020
Unprompted review
Rated 5 out of 5 stars

Very good

2 years client and there is nothing to complaint about. Its a great Minecraft hosting company with a huge experience. Thanks especially to Jim from the support team.

26 May 2020
Unprompted review

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