Half the order missing. I've emailed sales multiple times with no response. Edit: This was has now been resolved and the staff were quick to apologies and rectify. For anyone reading this "sales at... See more
Company replied
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See what reviewers are saying
The trees are true to type and well made. Also they are the height specified unlike trees from other companies which were sold as 9 cms which actually measured less than 8 cms. I was informed when a... See more
Great service fast delivery trees look great will be ordering from them again
Just received the delivery of my recent order for N scale Beech and Birch trees. The quality of these twisted wire trees is excellent as usual and the bonus is that they look like proper trees in sma... See more
Company replied
Company details
Written by the company
Established in 2005 we are suppliers of high quality scale model trees and landscaping materials for discerning modellers! Suitable for architectural models, model railways, slot car racing layouts, wargaming, cake decorating, dolls house collectors, gifts............The list is endless!
Contact info
Model Railway Magic, Unit 15, The Bull Centre, Stockton Lane, Yo32 9LE, York, United Kingdom
- 01904215418
- help@themodeltreeshop.co.uk
- www.themodeltreeshop.co.uk
4.8
Excellent
511 reviews
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Fantastic Customer Service & Fantastic Products
Fantastic Customer Service & Fantastic Products. Thankyou The Model Tree Shop!
20 January 2020
Unprompted review
Reply from Themodeltreeshop
We are always delighted and excited when we supply to the film studios!
Shame about stock levels
Pleased with the bushes I bought but disappointed that several items from their catalogue which I wanted were out of stock. I have been able to get them from another supplier - with extra postage costs!
15 January 2020
Unprompted review
Reply from Themodeltreeshop
Thank you so much for taking time to give us a review. We are sorry that not all items you required were available - unfortunately this was a suppliers manufacturing issue and hopefully has now been resolved.
Fast service,good comms
10 January 2020
Unprompted review
Reply from Themodeltreeshop
Thanks Howard, we like to treat you the way we would like to be treated!
Certainly be ordering more
Certainly be ordering more. Quality realistic trees and prompt service
28 December 2019
Unprompted review
Reply from Themodeltreeshop
Mr S, so pleased you like what we do and look forward to doing more with you.
Great product and service with prompt…
Great product and service with prompt delivery.
26 December 2019
Unprompted review
Reply from Themodeltreeshop
Nigel, many thanks - we try to make sure we don't keep you waiting...
Quick and easy to order delivered on…
Quick and easy to order delivered on the day stated brilliant.Will use again.
23 December 2019
Unprompted review
Reply from Themodeltreeshop
Mrs W - that's great to hear and we look forward to your next order!
Good feature model trees
The model trees are well made and presented well. They will provide the necessary features I needed to finished the layout before it's magazine article is produced. The package was quick to arrive and was properly packed.
23 December 2019
Unprompted review
Reply from Themodeltreeshop
Stephen, that's good news - I look forward to seeing the article when it is published!
Very happy with the quality of the…
Very happy with the quality of the trees, very happy with the price. I will be buying more.
18 December 2019
Unprompted review
Reply from Themodeltreeshop
Chris, many thanks we look forward to doing more business with you in the future.
Reply from Themodeltreeshop
Jane, so glad you like it have a great Christmas
Highly recommended
Excellent communication and ease of purchase. Prompt despatch and very reasonable carriage charges. Highly recommended.
16 December 2019
Unprompted review
Reply from Themodeltreeshop
Thanks Martin, we hope that your hand made trees fit the bill too!
Reply from Themodeltreeshop
Thanks guys - always nice to pick up a new company like yours!
Good people to deal with
The pack of model trees were just what I was looking for. Very efficient service and good communication.
11 December 2019
Unprompted review
Reply from Themodeltreeshop
Jane, it was a pleasure to help you even if it was a bit hairy with your delivery!!! Have a great Christmas!
Very pleased with product
Very pleased with product, quality, price and service. Faultless.
5 December 2019
Unprompted review
Reply from Themodeltreeshop
So glad you like everything we do - it's always good to know we are doing things right.
Very helpful gentleman who helped me to…
Very helpful gentleman who helped me to choose correct item for husband’s Xmas gift. Prompt delivery. Would shop there again
4 December 2019
Unprompted review
Reply from Themodeltreeshop
Thank you for taking time to review us - it was a pleasure to hopefully point you in the right direction.
Very quick and easy transaction
Very quick and easy transaction. Beautifully made product.
4 December 2019
Unprompted review
Reply from Themodeltreeshop
Thanks Vicki, we are pleased that everything worked well for you, we love our products too!
perfect looking trees
perfect looking trees, great detail, super swift service. Top tree shop!
3 December 2019
Unprompted review
Reply from Themodeltreeshop
Thanks Jenna, always great to know we are doing a good job.
great communication and fab product…
great communication and fab product just what we wanted - thanks
3 December 2019
Unprompted review
Reply from Themodeltreeshop
Diane, we were so pleased to be able to help you with your project!
Reply from Themodeltreeshop
Mr G, many thanks for your business and the time taken to give us this fab review!
Great product excellent service
26 November 2019
Unprompted review
Reply from Themodeltreeshop
Mr C, many thanks for your lovely review - we appreciate the time taken to submit...
Albeit
Albeit, the initial parcel was delivered without contents, due to couriers rough treatment, a second order was dispatched without question and arrived intact. Decent traders do exist !!
The models were superb and form part of a (I hope) award winning diorama.
22 November 2019
Unprompted review
Reply from Themodeltreeshop
Mike, many thanks for your great review. We know that sometimes things go wrong and can make us all very frustrated but these things are out of our control so all we can do is try to make them right. Please let us know if your daughter wins an award, and maybe even send us a photo!
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