Great service from the Moving Portal whilst helping me resolve and issue with the surveying company. They are always quick to respond to emails, always answer the phone and everyone I spoke with was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service from The Moving Portal…would highly recommend. I was kept up-to date via their easy to understand portal and emails at every stage, and my lever 3 building survey was extrem... See more
Company replied
Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost... See more
Company replied
Survey was easy to sort and they discussed in full the different levels instead of trying to upsell like other companies. Afterwards my surveyor called and went through the whole survey with me, putti... See more
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Company details
Written by the company
Services: At the Moving Portal we operate a national panel of RICS Chartered Surveyors throughout England, Wales and Northern Ireland. The Moving Portal receive instructions from Mortgage Brokers, Independent Financial Advisors, Estate Agents and Solicitors. We provide RICS Home Surveys Level 2, Level 3 and Independent Valuations, allowing a simple and easy customer journey for our mutual clients.
Contact info
Suite 2 Masters Court, OX9 3FA, Thame, United Kingdom
- 01844 211033
- enquiries@themovingportal.co.uk
- www.themovingportal.co.uk
4.8
Excellent
426 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great communication
Great communication. Very prompt and efficient service.
6 August 2024
Unprompted review
Fast service
Fast service. Very good surveyor, highlighted issues which would have cost us a fortune.
6 August 2024
Unprompted review
Average level 3 survey
Booked a level 3 survey, which although insightful, was often vague or inconclusive, even after a follow up call. Lots of references to contacting a specialist to gain further information. So much not tested and therefore automatically highlighted as needing attention. Not sure what I gained for the money over a level 2 survey really. It was useful to raise some issues that I could go back to the owner to gain more information. But they gave me more answers than the survey in some cases! A lot of money for less of an insight than I had hoped.
17 July 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you for your review Clare and we are sorry to hear that the report wasn't quite as you had expected. To respond to the points you have raised. The property you are purchasing is dated 1700's so a Level 2 survey would not be able to be carried out on a property of this age. In respect of the areas not tested, surveyors are qualified in their field, but not qualified to test electrics or plumbing (as an example) and will recommend you seek quotation(s) from qualified professionals prior to exchange, this is commonly seen in their reporting. Once again, we are sorry that the survey didn't meet your expectations - if a further call with the surveyor would be useful, please let us know and we will gladly arrange. Kind regards The Moving Portal Team
Brilliant Company!
Had a really positive experience with this company. Gavin was super helpful, really friendly and was a great communicator. Would happily use again. Many thanks!
25 July 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you Rachel, we are delighted to hear Gavin was so helpful - your feedback has been passed on. Wishing you all the best with the onward purchase. Kind regards The Moving Portal Team
Professional, knowledgeable surveyors
Professional, knowledgeable surveyors. Providing detailed, easy to understand reports. 100% recommend.
19 July 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you so much Saffron, we are so pleased to hear you would recommend us. Best wishes, The Moving Portal Team
Thorough survey and great service
Received a thorough and swift survey, level of service and communication was excellent!
16 August 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you so much Brian, our team are delighted to hear that the service you received was excellent. Kind regards The Moving Portal
Excellent service and very detailed report
I would highly recommend using this company. The report was extremely detailed and as I was looking to buy a real project property it was very very helpful. I ended up pulling out of the buying process as there was a lot of issues the survey picked up that I couldn’t see.
I would definitely use them again
25 June 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you so much Lesley we are so happy to read that you would use our services again. Best wishes, The Moving Portal
Great service
Great service, first time using it and very detailed reports. Level 2 service, went well and they emailed the reports asap.
Highly recommend.
9 July 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you so much Nisha, we are really pleased to hear that you would recommend us. Best wishes with your onward purchase. Kind regards The Moving Portal
Prompt level 2 survey that allowed me…
Prompt level 2 survey that allowed me to then dig deeper into highlighted concerns.
23 July 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you Sarah, we are really pleased to read your review and that the process was prompt. We hope the rest of the purchase is a smooth one for you. Kind regards The Moving Portal Team
A very timely full report aided with…
A very timely full report aided with pictures, explanations and recommendations. A quality product backed up by a post telephone conversation to answer any related questions. Thank you
26 July 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you Heather, we are so pleased to read this. We appreciate you taking the time to leave us this feedback. Kind regards The Moving Portal Team
Excellent service
Excellent service, used a few times now and always they have been efficient, speedy and personable, would definitely use again.
9 July 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you for being a returning customer Corrie, this means so much! We hope to assist you again in the future. Best wishes The Moving Portal
Great company
Great company to use, very straightforward and kept us up to date as we went a long.
26 June 2024
Unprompted review
Reply from The Moving Portal Limited
Thanks so much Tom, we appreciate you taking the time to leave us this feedback. Best wishes with your onward purchase. Kind regards The Moving Portal
Excellent Service
Company admin called me on the same day as the survey was requested to discuss my needs and any specific concerns or requirements I had. Surveyor (Roshan) called me on the day of the survey to check these and whether I had anything further. Also talked through what to expect from him - confirmed he would call to advise if anything adverse discovered as may take a few days for the full report to be prepared. Once the report was received he called again and was happy to clarify anything I was not sure of. Excellent and prompt service - highly recommend and would use again.
7 June 2024
Unprompted review
Reply from The Moving Portal Limited
Thanks so much Greg, we are delighted to read your review and that you would recommend us and use our services again - we hope to be able to assist you in the future. Kind regards The Moving Portal Team
Superb service
Superb service, quick and easy to arrange surveys. Would recommend happily.
16 July 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you so much Simon, we are very happy to hear that you would recommend us. Best wishes The Moving Portal Team
Great company
Harry at The Moving Portal was very helping in organising our home survey. Our surveyor from valunation was amazing, identified spray foam insulation and gave us plenty of explanations and support.
16 July 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you so much Ellie, your feedback has been passed to Harry. We hope the rest of your purchase has been going smoothly. Kind regards The Moving Portal Team
Elliot performed my report
Elliot performed my report. It was extremely comprehensive. I feel the money was very well spent.
Elliot even allowed me to contact him with any questions.
3 June 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you so much Ben, we are delighted to read this! Kind regards The Moving Portal Team
The survey was done promptly but I had…
The survey was done promptly but I had a specific question which took we 3 emails plus a request on the portal to get a very unsatisfactory response
17 June 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you for your review Mr Cassidy. We are sorry to hear that the surveyor was slow in responding to your specific question, we would certainly not expect you to have to request this 3 times. We have looked in to your individual case and will address this with the surveyor as we have agreed SLA's in place with the surveyors. We are also sorry to hear that the response you received was not satisfactory. Please do contact us if you wish us to look in to this further. Kind regards The Moving Portal Team
We were very impressed with the service…
We were very impressed with the service starting with the helpful lady on the phone to the full report both by email a hard copy. The report was thorough and easy to understand. Would recommend the service you gave us.
29 May 2024
Unprompted review
Reply from The Moving Portal Limited
Thank you so much for your review, we really appreciate it and we are so pleased to hear that you would recommend our services. Kind regards The Moving Portal Team
Reply from The Moving Portal Limited
Thank you so much Simon - we wish you all the best with your onward purchase. Kind regards The Moving Portal
Prompt at getting back to me on…
Prompt at getting back to me on enquiry. Quick to complete the survey and very thorough. A bit slow in getting the report back to me. Over all pretty good.
4 March 2024
Unprompted review
Reply from The Moving Portal Limited
Many thanks for your review Julie, we are pleased that the survey was arranged quickly. We have had a look at your individual case and can see the report was issued 5 working days after the survey. Our standard timeframe is 5-7 working days so it was within this, we apologise if this was longer than you had anticipated. We wish you a smooth onward purchase. Kind regards The Moving Portal Team
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