The Moving Portal Limited Reviews 

425
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and praise the friendly staff for their incredibly helpful and supportive attitude. Reviewers appreciate the prompt communication and regular updates received via text, email, and the online portal at every step. Some reviewers were happy with the comprehensive, in-depth reports that clearly explained all findings and outlined necessary next steps. People also noted that the surveyors were extremely thorough, taking extra time to follow up with phone calls to discuss concerns. Consumers found the entire process exceptionally smooth and reassuring, turning a potentially stressful situation into a remarkably easy experience.

What people talk about most

Service

Clients share positive opinions on service, highlighting an efficient, fast, and professional process from... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, speed, and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, straightforward, and easy... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the quick responses,... See more

Customer communications

Reviewers highlight positive aspects of contact, expressing appreciation for the proactive communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the Moving Portal whilst helping me resolve and issue with the surveying company. They are always quick to respond to emails, always answer the phone and everyone I spoke with was... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from The Moving Portal…would highly recommend. I was kept up-to date via their easy to understand portal and emails at every stage, and my lever 3 building survey was extrem... See more

Company replied

Rated 5 out of 5 stars

Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost... See more

Company replied

Rated 5 out of 5 stars

Survey was easy to sort and they discussed in full the different levels instead of trying to upsell like other companies. Afterwards my surveyor called and went through the whole survey with me, putti... See more

Company replied


Company details

  1. Property Surveyor
  2. Chartered Surveyor
  3. Surveyor

Written by the company

Services: At the Moving Portal we operate a national panel of RICS Chartered Surveyors throughout England, Wales and Northern Ireland. The Moving Portal receive instructions from Mortgage Brokers, Independent Financial Advisors, Estate Agents and Solicitors. We provide RICS Home Surveys Level 2, Level 3 and Independent Valuations, allowing a simple and easy customer journey for our mutual clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

425 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(425)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and fast service

Great and fast service, despite being on a tight schedule, we received an appointment with a surveyor in a few days from initial enquiry. Detailed and well explained report followed straight after the appointment. All in all, hightpu recommend.

21 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Simple and straightforward

Simple and straightforward from start to finish. Very pleasant manner with a prompt response.

15 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave us a review. We wish you all the best in your onward purchase.

Rated 5 out of 5 stars

Great service, trustworthy and helpful

If you want peace of mind in your house purchase, these are definitely the people to go to for your surveys. The Surveyor was professional and so helpful and really went above and beyond andreally put us at ease as first time buyers. Cannot recommend them enough.

15 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service.
We wish you all the best in the future!

Rated 5 out of 5 stars

Helpful and speedy service

Well that was easy, just asked for a survey and a survey was done. We got TMP from the internet and had a little concern as we did not know anything about them first hand. No need to worry, our surveyor stayed in contact and helped understand everything about the process. very happy customers.

3 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service. We are always happy to help.
We wish you all the best in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service. The report was generated in timely manner with great detail.

10 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service.
We wish you all the best in the future!

Rated 5 out of 5 stars

Great service - speedy survey

Great service overall. The survey was conducted and report sent in a timely manner. When I had an query following my searches my surveyor was able to call me right away to put my mind at ease!

7 March 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service.
We wish you all the best in the future!

Rated 5 out of 5 stars

Beyond impressed with the service we…

Beyond impressed with the service we received on our level 3 RICS survey! The report was generated in a timely manner with great detail and Jack was really helpful at breaking down each part of the report to put us first time buyers at ease! The level of care we received is above and beyond our expectations and has really made the process of buying our first home an enjoyable experience! Would definitely recommend to anyone we know!

Thank you to everyone involved!

7 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service.
We wish you all the best in the future!

Rated 5 out of 5 stars

Peter did a great job giving context to…

Peter did a great job giving context to what the survey found and he was quick to write up his report.

28 February 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service.
We wish you all the best in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service. Great communication, I was kept informed every step of the way. The survey by Connells was completed quickly and I appreciated the call before the visit. Post survey I was able to was able to discuss the findings in the detail. This was vital in helping me to proceed with the property purchase.

8 March 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service.
We wish you all the best in the future!

Rated 5 out of 5 stars

I’m so happy with the outcome

I’m so happy with this company performing Level 3 RICS survey.
After paying the bill, everything was so quick and easy. The company informed me about every single step of the process, there is a portal you will have access to and you will te informed about everything via email and text.
My survey was done on a 1900 property and the results came quicker than expected.
I’m so impressed with the level of details, suggestions, professionalism even I was advised what can be possibly done to don’t cost me a fortune to repair some things.
I will really like to thank this company for their service! I recommend the moving portal to anyone who is looking for a survey done right! Thank you.

24 January 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service. We appreciate your kind words.
We wish you all the best in the future!

Rated 4 out of 5 stars

Recommend, prompt and efficient.

As first time buyers we don't really have a comparison to judge on, however I will say that The Moving Portal handled our request for a Level 2 survey very promptly. It took just a week for the survey to be booked, completed and the report to be sent to us. We then had a call with R Frisby who carried out our survey and he took the time to go through it with us and explain anything we were unsure of and answer our questions on what to do next. He was very knowledgeable and helpful, which is appreciated when this is all very new and can be overwhelming. Thank you R Frisby and the moving portal for your help!

22 January 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service. We wish you all the best in the future!

Rated 5 out of 5 stars

Would highly recommend!

I had a great experience with using The Moving Portal for organising a level 3 survey on the property I am purchasing. The online platform is particularly useful for staying in touch with the team who were always attentive and responded quickly. The team worked quickly to a tight deadline and went above and beyond to make sure I received the report in time. Would highly recommend!

18 December 2024
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service. We wish you all the best in the future!

Rated 5 out of 5 stars

I received fast and efficient service

I received fast and efficient service. The surveyor appointed was excellent and comprehensive, it was easy to contact him to speak about the report and his responses to my questions were informative and very helpful. Overall a very good experience and well worth the fee!

18 November 2024
Unprompted review
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Reply from The Moving Portal Limited

Thank you for your kind words. We wish you all the best in the future!

Rated 5 out of 5 stars

Amazing company

Amazing company, I rate them so highly… they looked after us and great communication.

5 November 2024
Unprompted review
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Reply from The Moving Portal Limited

Thank you for your kind words. We wish you all the best in the future!

Rated 1 out of 5 stars

I highly DO NOT recommend this company

I highly DO NOT recommend this company. They failed to deliver the service they promised us at the price they have communicated to us. Really not to be trusted.

5 October 2024
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Hi Alexandra, I cannot see you have used our service at The Moving Portal.
We can see the team contacted you at the beginning of October to provide you with a quote and were transparent about any additional costs at which point you decided not to proceed.
If you'd like to discuss further, please drop an email to enquiries@themovingportal.co.uk with the best number to reach you on and our team can give you a call. Thanks.
Abby @ The Moving Portal

Rated 5 out of 5 stars

A Friendly and Trustworthy Team.

A Friendly and Trustworthy Team.

The surveyor they provided was quick, thorough and efficient.

The Moving Portal provided us with excellent communication every step of the way.

Special shoutout to Jack who took his time to answer all my questions and provide advice.

I would recommend them to anyone who would like to take the stress out of finding a good moving service, as they audit them all for you!

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Our survey was done by Michael Onyegbule. A lovely surveyor, incredibly knowledgeable and helpful. Michael has always been happy to take a call from me to discuss notes and offer support whenever needed.

His report was thorough and very helpful. A 5 star survey and an asset to the company!

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Level 2 Survey - Smooth experience. Didn't need to follow up. Great report.

The overall experience with Moving Portal was good. They passed on my case to Elite Surveyors Limited. The booking process and the survey itself were so smooth. I never had to follow up once. When I booked, I was given a date after Martin from Elite coordinated with the sellers. One day before the survey, Moving Portal sent me a reminder. On the day itself, Martin gave me a call asking if I wanted him to look at something specific; gave me a report the very next day report. And the report was detailed and highlighted all the right points. Highly recommend.

15 August 2024
Unprompted review

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