The New Homes Group Reviews 

2,839
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and consistently quick to respond to any questions or concerns that arise during the property journey. Reviewers also deeply appreciate the clear communication and steady guidance provided, which significantly reduces the stress typically associated with buying or selling a home. Some reviewers were not happy with the customer service, mentioning slow responses to formal complaints and experiencing difficulties when trying to reach out for assistance. A few consumers additionally pointed out instances of unresponsiveness and unhelpful advice regarding specific mortgage policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently... See more

Service

Clients share positive opinions on service, frequently highlighting efficient, helpful, and professional... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt email replies and... See more

User experience

People report positive experiences with user experience, particularly highlighting how helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with new homes group so far has been excellent! Emma wright was the lady who dealt with our negotiation process and she was very professional and explained everything very clearly. She w... See more

Rated 5 out of 5 stars

Daisy was amazing , we had quite a stressful transaction through no fault of the New Homes Group or ourselves and Daisy did her best to support us with this . She was friendly and professional to ensu... See more

Rated 5 out of 5 stars

As first time buyers, we were surprised to find The New Homes Group involved with our sellers. Emma Sandu was very helpful in explaining the process, and was very communicative via email to keep us up... See more

Rated 5 out of 5 stars

Lucinda Morgan Right from day one has been a great help, This is my husband and I first home and we truly didn’t know what to expect. Lucinda sent an email explaining everything and her communica... See more


Company details

  1. Asset manager services
  2. Business development service

Written by the company

You can stay in touch with the latest news and what's happening at The New Homes Group and in the housebuilding industry by following us on LinkedIn.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,839)

443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t recommend Harry at New Homes…

I can’t recommend Harry at New Homes highly enough. From start to finish, he has been professional, approachable, and incredibly supportive throughout what can often be a stressful process.

Harry kept me updated whenever he could, was always happy to answer any questions, and made everything much easier to understand. He was friendly, honest, and genuinely cared about making sure everything went as smoothly as possible.

His excellent communication, patience, and commitment to providing great customer service really stood out, and I truly appreciated all of his help. Thank you, Harry, for making such an important milestone a much more positive experience. I wouldn’t hesitate to recommend you to anyone looking to buy a home.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick, easy, responsive

Armani helped me through the process and ensured things progressed smoothly and quickly, always very responsive and happy to help

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Can’t praise James Overall enough, he was brilliant throughout the whole process. Explained everything at each step, great communication, and had our best interests at the forefront of every decision. Made the process much smoother and easier, made us feel like a valued client.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

An Outstanding Experience with The New…

An Outstanding Experience with The New Home Group!
I had a fantastic experience working with The New Home Group. Their entire team is highly professional, incredibly responsive, and excellent at keeping clients updated while completing tasks efficiently and on time.

I want to give a special thank you to two outstanding team members who went above and beyond for me:

Harry Stoner: Harry was absolutely brilliant at keeping me updated throughout the entire journey. He was always on top of the process, consistently following up and chasing things down to ensure everything moved forward seamlessly.

Georgina Merlini: Georgina's negotiation skills are top-tier. She is incredibly polite, professional, and knew exactly how to handle the finer details of the deal to get the best result.

Thank you both so much for your hard work, quick responses, and amazing support. I highly recommend The New Home Group to anyone looking for a smooth, stress-free experience!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Chloe Smith

Chloe Smith was our Progression Manager for our sale and was very attentive and helpful with any questions we had. Her communication was great and she has made this process a lot less stressful for us! Thank you!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Christiana was so helpful

I had an excellent experience with Christiana during my house purchase. She was incredibly helpful, professional, and supportive throughout the entire process. Buying a house can be stressful, but Christiana was always available to answer my questions, provide guidance, and keep everything moving smoothly. Would recommend her at anytime.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to compliment Harrison…

I would like to compliment Harrison Watling for the excellent customer service he has provided throughout my property search.

Despite the challenges surrounding the owners’ uncertainty about selling the property and the subsequent negotiations over offers, Harrison has consistently kept me informed and up to date. He has always been responsive, returning my calls promptly whenever requested and ensuring I was never left wondering what was happening.

Although the final outcome was not necessarily in my favour, Harrison remained professional, helpful, and supportive throughout the entire process. His communication was always clear, concise, and timely, and he provided updates at the earliest opportunity. His commitment to keeping me informed and his approachable manner made what could have been a frustrating experience much easier to navigate.

I really appreciate the high standard of service Harrison has provided and wanted to ensure his efforts were recognised.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Harry was brilliant with us

Harry was brilliant with us, myself and my partner were first time buyers and had quite a difficult time with our solicitors but Harry always stepped up and helped when we needed him! Would recommend The New Homes Group to anyone, especially Harry!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Lucinda Morgan

Lucinda Morgan
Right from day one has been a great help, This is my husband and I first home and we truly didn’t know what to expect. Lucinda sent an email explaining everything and her communication has been fantastic, if she says she’s going to do something it’s done instantly.
I would personally like to thank Lucinda and her team for doing all they could in securing our first home.

Kindest regards
Jim and Theresa DL

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Harry Stoner and…

Excellent service from Harry Stoner and The New Homes Group. Harry was professional, responsive, and kept us updated throughout the entire process. He made everything as straightforward and stress-free as possible. I highly recommend Harry and the team.

1 July 2026
Unprompted review
Rated 4 out of 5 stars

Harry Stoner - Fantastic!

Harry had been fantastic during the whole process. He is very knowledgable, has amazing communication skills and most of all he is human. He really made our journey a more positive one. The New Homes Group do not mess around, they endeavour for the process to be as quick and streamlined as possible for the interest of all parties.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Chloe Smith

Excellent service from Chloe Smith. Was always checking in and updating me, answering questions I had very efficiently and chasing unresolved requests from the solicitors.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Harry and the team were absolutely…

Harry and the team were absolutely brilliant - they really did everything they could to speed up the process and get us into our new home. We got into our new place in about three months, thanks to the team. They're all lovely too - and provided so much support and guidance throughout. Thank you!

30 June 2026
Unprompted review

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