The New Homes Group Reviews 

2,841
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and consistently quick to respond to any questions or concerns that arise during the property journey. Reviewers also deeply appreciate the clear communication and steady guidance provided, which significantly reduces the stress typically associated with buying or selling a home. Some reviewers were not happy with the customer service, mentioning slow responses to formal complaints and experiencing difficulties when trying to reach out for assistance. A few consumers additionally pointed out instances of unresponsiveness and unhelpful advice regarding specific mortgage policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently... See more

Service

Clients share positive opinions on service, frequently highlighting efficient, helpful, and professional... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt email replies and... See more

User experience

People report positive experiences with user experience, particularly highlighting how helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with new homes group so far has been excellent! Emma wright was the lady who dealt with our negotiation process and she was very professional and explained everything very clearly. She w... See more

Rated 5 out of 5 stars

Daisy was amazing , we had quite a stressful transaction through no fault of the New Homes Group or ourselves and Daisy did her best to support us with this . She was friendly and professional to ensu... See more

Rated 5 out of 5 stars

As first time buyers, we were surprised to find The New Homes Group involved with our sellers. Emma Sandu was very helpful in explaining the process, and was very communicative via email to keep us up... See more

Rated 5 out of 5 stars

Lucinda Morgan Right from day one has been a great help, This is my husband and I first home and we truly didn’t know what to expect. Lucinda sent an email explaining everything and her communica... See more


Company details

  1. Asset manager services
  2. Business development service

Written by the company

You can stay in touch with the latest news and what's happening at The New Homes Group and in the housebuilding industry by following us on LinkedIn.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,841)

445 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with new homes group so…

My experience with new homes group so far has been excellent! Emma wright was the lady who dealt with our negotiation process and she was very professional and explained everything very clearly. She was also very quick with the negotiation and didn’t leave us hanging around her communication between us and the seller was very fast which is a very nerve wracking time! She was excellent i would highly recommend especially Emma. Thank you.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional!

I had a great experience working with Leila when buying my first home. She was friendly, professional, and always easy to reach. Her communication was excellent, and she kept me informed throughout the entire process. She made everything much less stressful and was a pleasure to work with. I would highly recommend her services.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick and helpful staff

Had a great experience with New Homes Group. Ellie Cooper was the staff that we dealt with and she is very quick in responding to us and followed our case closely.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast and smooth process

Emma has been so so helpful! We are first time buyers so had no idea what to expect with the whole process, but Emma has been so accommodating and efficient. Also explained all the steps to us as well.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Making a start in house purchasing early stages of house purchase can…

The early stages of house purchase can always be stressful, especially when you have not done it for a while. We were ably assisted by Ellie Cooper in negotiating, what was for us , a complex on line minefield. She was very patient with our lack of technical expertise and talked us through what needed to be done. She was most professional and proficient.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly

Very friendly, helpful, organized and efficient in assisting us with our home purchase. We are very happy with the overall process. Thank you very much.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I can't thank Andrew enough. He went absolutely above and beyond for us. He was permanently in contact – phone and email – and answered all of our questions and worries incredibly quickly and professionally. At the same time, he was open, friendly, and genuinely approachable, which made such a difference. He truly turned what could have been a very stressful experience into something smooth and even enjoyable.
Also, a thank you to Georgia – she was the first person to reach out to us, and from that very first contact, she was warm, friendly, and genuinely supportive. She made us feel welcomed and looked after right from the start.
Thank you so much for everything!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Super thanks to Ellie - New Homes Group

I wanted to send a quick note to say a huge thank you for all Ellie help during my first property purchase here in the UK! As a first-time buyer, the whole process felt incredibly daunting at first, but her support made a world of difference.
I’ve been so grateful for how incredibly organized she is and how quickly she always get back to me. Her friendly, approachable attitude instantly put me at ease whenever I had questions. Thank you for being so super helpful and making this milestone so much smoother than I imagined!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Good work Ellie

Ellie Cooper was friendly and helpful at the start of the purchasing process. She responded to queries promptly and coordinated the initial steps very quickly. Overall the purchase experience was as smooth as it could have been.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Samantha

I’m very happy with the service that has been provided by The New Homes Group. Samantha Bak has assisted me through the process and has been thorough, willing to help me with any questions or concerns and always responded to my emails promptly which has been greatly appreciated. Samantha has helped make this a smooth process for which I am very thankful.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Ellie Cooper was super friendly and…

Ellie Cooper was super friendly and very easy to communicate with . She responded to queries promptly and coordinated the initial steps of the sale efficiently. Excellent service would highly recommend

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Ellie Cooper was brilliant with our…

Ellie Cooper was brilliant with our purchase. Extremely friendly and approachable, and no question went unanswered. The process was made quick and simple with Ellie’s guidance. Thank you again Ellie.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Ellie Cooper.

Ellie Cooper at The New Homes Group has been absolutely fantastic throughout the whole process. From start to finish, Ellie was professional, approachable, and incredibly supportive during what can be a very stressful time.
She always kept me updated, explained everything clearly, and was quick to respond to any questions or concerns I had. Her patience, reassurance, and dedication really helped make the process feel much smoother and less overwhelming.
I genuinely felt like Ellie cared about achieving the best outcome for me, and her communication and attention to detail were outstanding throughout. I wouldn’t hesitate to recommend Ellie and The New Homes Group to anyone looking for a helpful and reliable adviser.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

Lucy Free has been an excellent communicator. She responded to my emails and calls rapidly and was knowledgeable, friendly and helpful.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Sam has always brought only great news :)

I had an excellent experience working with Samantha Bak. Throughout the process, she was professional, responsive, and always willing to help with any questions or concerns. Her communication was clear and timely, making everything much easier and less stressful.

I am very happy with the service I received and would highly recommend Samantha to anyone looking for professional assistance.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the New Homes Group.

Happy with the New Homes Group.

Kathryn managed my case and was very responsive to my emails and calls, and constantly chased up the other side to enable fast communication between us. She was also very knowledgeable on the purchasing process and walked me through it in detail which was much appreciated as a first time buyer.

22 May 2026
Unprompted review

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