Smooth transaction at every step of the way. Ordering process was easy with ongoing regular communication and prompt delivery. Packaged well with polite deliverer, Harry! Products perfect for a 5:2 di... See more
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Review summary
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Food replacements are good, better tasting than expected, and lots of variety, I like the soup's , Shake drinks, and the bars. Satisfying as not hungry after them, and the water flavours are great to... See more
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Love the shakes, every flavour I tried tasted better than the previous one! I was sceptical about the free burger that came with the order but I tried it also and I was proven wrong- it was delicious... See more
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Lots of variety and very tasty! I cannot recommend the New You Plan highly enough! There is a huge variety of meals including shakes, soups, bars, savoury meals, breakfasts and sweet meals plus a wi... See more
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Company details
- #126 of 235 best companies in Fitness and nutrition
Written by the company
The founder of the company, Julie-Ann Muldoon established The New You Plan in October 2009. Her inspiration, enthusiasm and dedication to the company were born out of her own experience of a Total Food Replacement (TFR) diet. Julz wanted to help others achieve their weight loss goals in the same way with one major difference – to provide the best experience possible while you work on creating the best ‘You’ possible. From this her ethos was born, this is to help people by giving them the tools, support and motivation to actually achieve what they set out to do. The New You Plan diet works on the same principle as other weight loss companies that offer a Total food replacement (TFR), Very Low Calorie Diet (VLCD) programmes. This however is where the similarities end. You will receive ongoing support from ‘The New You Plan Team’. Our list of support tools for customers is so expansive you will be able to find something new to excite you literally every day that you are on your weight loss journey. These include, blogs, Success Story’s including interviewee tips, webinars, coaching programmes, the private and exclusive Secret Slimmers group on Facebook to name but only a few. The excellence of our products is guaranteed by complying with the following regulations: Compliance with NICE clinical guidelines covering obesity and very low calorie diets. Compliance with EU Directive 2009/39/EC and of the Council of 6 May 2009 on foods intended for particular nutritional uses. Compliance with Commission Directive 96/8/EC of 26 February 1996 on foods intended for use in energy-restricted diets for weight reduction, as amended. Our products also adhere to Codex standards for formula foods for use in very low energy diets for weight reduction – CODEX STAN 203-1995.
The New You Plan
Written by the company
- Best Support in the Industry
- With our amazing online community operating through a completely private group on Facebook there is literally almost always someone there to support you. We have excelled too in this area by having doting staff who are always keen to help by phone, email and live chat on our website!
- Highest Quality Products
- Our products are nutritionally complete and manufactured from pharmaceutical standard ingredients to be used as part of a TFR, VLCD, ketogenic diet. What this means is that if you have four of our Total Meal Replacement Products in a day, your total daily calorie intake will be under 800kcal and the products themselves are specially designed to safely put your body into ketosis! There is no faster, healthier way to lose weight with our plan ensuring you get 100% of your RDA’s.
- The New You Plan as a community driven company
- As mentioned in our support section, we are very customer focused and as such we have a loyalty system in place that rewards you not only for coming back to us time and time again but we reward you for sharing your interest in us. Every time you order, or indeed every time you refer a new friend you will bank points with us which can be redeemed as a cash sum against your order at our checkout. In the instance of you referring a friend they too will be rewarded just for being friends with an existing member – YOU :)
- Losing weight is a journey not a race
- We understand this more than anyone as 90% of the people working at The New You Plan have been on the diet. For this reason we will mentor you through each step and each phase of this plan. We will be there for you long after you have left the plan. We do this as a free service to you in our secret Maintenance group who are there for you to help you avoid returning to old habits.
- Secure and discrete delivery
- Our parcels will arrive to you in a completely plain box, with no mention of our company name. This means that if you work all day and need your pack to be delivered to this address there is no risk of prying eyes discovering the contents of the box. We have also taken our time choosing our courier company and they have proven themselves time and time again. Should the worst happen we will be quick to resolve the matter with minimal interruption to your diet.
Contact info
Unit 73, CIDO Business Complex, BT63 5WH, Portadown, United Kingdom
- 02838 330720
- support@thenewyouplan.com
- www.thenewyouplan.com
4.5
Excellent
23k reviews
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Reply from The New You Plan
Good afternoon Susan
Thank you so much for your lovely review 💛
We’re so pleased to hear you found ordering speedy and that your delivery arrived quickly. It’s also great to know you’re happy with the deals available.
We really appreciate you taking the time to share your feedback.
Warm regards,
The New You Team
Not had a single issue and just had my…
Not had a single issue and just had my 3rd delivery. Prompt and efficient order service with updates on when delivery will be made and delivery window which arrived just as advised
15 June 2026
Reply from The New You Plan
Good afternoon Fiona
Thank you so much for your lovely review 💛
We’re so pleased to hear you’ve had a smooth experience with all three of your deliveries so far. It’s great to know you’ve found the ordering service prompt and efficient, and that the delivery updates and time window were helpful and accurate.
We really appreciate you taking the time to share your feedback and your continued support.
Warm regards,
The New You Team
Efficient deliveries
I have had a few deliveries from New You and they are always well packed and delivered quickly. The new product range is great.
14 June 2026
Reply from The New You Plan
Good morning Tracey
Thank you so much for your lovely review 💛
We’re so pleased to hear your deliveries have always been well packed and arrived quickly. It’s also wonderful to know you’re enjoying the new product range.
We really appreciate you taking the time to share your feedback and your continued support.
Warm regards,
The New You Team
Great plan!
The plan is easy to work with and the foods and shakes are great. New flavours are regularly added so choices are never boring. Ordering is easy and there are always good offers. Best thing I've done in ages!
7 June 2026
Reply from The New You Plan
Good morning Yvonne
Thank you so much for your lovely review 💛
We’re so pleased to hear you’re finding the plan easy to follow and enjoying the foods, shakes and new flavours. It’s also great to know ordering has been simple and that you’re happy with the offers too.
Hearing you say it’s the best thing you’ve done in ages really means so much to us. We’re delighted to be part of your New You journey.
Warm regards,
The New You Team
LoubieLou
Everything arrived as planned. The delivery was straightforward and the driver left my items in the front porch, as advised.
14 June 2026
Reply from The New You Plan
Good evening Helen
Thank you so much for your lovely review 💛
We’re so pleased to hear everything arrived as planned and that your delivery was straightforward. It’s great to know the driver followed your instructions and left your order safely in the front porch.
We really appreciate you taking the time to share your feedback.
Warm regards,
The New You Team
Need to lose total of 3 stone
I did Slim & Save in 2015 & lost 4 stone. The New You Plan took over and I was only sceptical because I wondered if I could remain as strict as I was 11 yo. I’m happy to say I’m very happy with the NYP & I have lost 1 stone & a half since 13 March. Therefore very happy indeed. I went on an 8 day cruise earlier this month, & put on 4 lbs. Happily by the end of the week I had lost that excess as I went back on plan the next day.
14 June 2026
Reply from The New You Plan
Good evening Janice
Thank you so much for sharing your experience 💛
A huge well done on losing 1 and a half stone. It’s lovely to hear you’re so happy with our company, and brilliant that after your cruise, you got straight back on plan and lost the 4lbs you gained.
We’re delighted to be part of your journey and wish you continued success.
Warm regards,
The New You Team
Reply from The New You Plan
Good evening Fiona
Thank you so much for your lovely review 💛
We’re so pleased to hear you found it really easy to order and get started with the plan. Making things simple from the very beginning is so important, so it’s great to know you had a smooth experience.
We really appreciate you taking the time to share your feedback and wish you every success on your New You journey.
Warm regards,
The New You Team
Supportive company who values its…
Supportive company who values its customers, if my order has not been quite right it has been dealt with by a real person at lightning speed!!! The product itself has been great with plenty of choice. I’ve lost just under 9stone and it honestly hasn’t even felt like a diet
7 June 2026
Reply from The New You Plan
Good evening Helen
Thank you so much for your wonderful review 💛
We’re absolutely delighted to hear that you’ve felt supported and valued by our team. It’s lovely to know that when something hasn’t been quite right, you’ve been able to speak to a real person and get it sorted quickly.
A huge congratulations on losing just under 9 stone. What an incredible achievement. We’re so pleased to hear you’re enjoying the products, the variety, and that your journey hasn’t even felt like a diet.
Thank you again for sharing such inspiring feedback. We’re so proud to be part of your New You journey.
Warm regards,
The New You Team
Reply from The New You Plan
Good evening Nichola
Thank you so much for your lovely review 💛
We’re so pleased to hear you’re happy with the service and enjoying the products. Your kind feedback really means a lot to us.
Warm regards,
The New You Team
Reply from The New You Plan
Good evening Suzanne
Thank you so much for your lovely review 💛
We’re so pleased to hear you’re enjoying the products and the wide range of choices available. It’s wonderful to know you’re finding them tasty, filling and low calorie too.
We really appreciate you taking the time to share your feedback and wish you continued success on your New You journey.
Warm regards,
The New You Team
Reply from The New You Plan
Good evening Julie
Thank you so much for your lovely review 💛
We’re so pleased to hear the plan is working for you. You’re absolutely right, consistency really does make such a difference, and it’s wonderful to know you’re seeing the results from sticking with it.
We really appreciate you taking the time to share your experience and wish you continued success on your New You journey.
Warm regards,
The New You Team
This is my 2nd order with the company…
This is my 2nd order with the company and once again I'm so pleased with it. I ordered my products on Monday and it came Wednesday, very quick. I bought some different products to try and so far so good, really nice. I bought the Pina Colada and the Mango and Passion fruit shakes, very nice and would recommend them.
5 June 2026
Reply from The New You Plan
Good afternoon Catherine
Thank you so much for your lovely review 💛
We’re so pleased to hear your second order arrived so quickly, and that you’re happy with everything again.
It’s great to know you’re enjoying trying some new products too, we’re delighted you’d recommend them.
Thank you again for sharing your experience and for choosing us.
Warm regards,
The New You Team
Great range of products
Great range of products, excellent value for money.
Good customer service.
11 June 2026
Reply from The New You Plan
Good morning Anita
Thank you so much for your lovely review 💛
We’re so pleased to hear you’re happy with the range of products, the value for money and the customer service you’ve received. Your kind feedback really means a lot to us.
Warm regards,
The New You Team
Reply from The New You Plan
Good morning Anna
Thank you so much for your lovely review 💛
We’re so pleased to hear everything was good and that your order arrived quickly as always. We really appreciate your continued support and kind feedback.
Warm regards,
The New You Team
Another order …
Easy to use system but unfortunately there was no coffee flavour again it is obviously very much a favourite
11 June 2026
Reply from The New You Plan
Good morning Pam
Thank you so much for taking the time to leave us a review 💛
We’re really pleased to hear you found the system easy to use. We’re sorry the cafe latte flavour wasn’t available when you ordered, as we know it’s a firm favourite with many customers.
We really appreciate your feedback and will be sure to pass this on to the team. Thank you again for your support.
Warm regards,
The New You Team
DPD Curriers are con artists
I spent £158. 4 Times told delivery would take place that day. 4 times waited in nothing came. I complained to New You and suggested they go back to the couriers they had pre Xmas. DPD are rubbish they cannot deliver inside my retirement village. They kept saying they couldn't find us. An alarming comment for a courier business. The drivers will not come in the building and then find our apartment. They even gave the driver a photo and grid ref. From outside 200 yards away. Instead of my front door. DPD Curriers are con artists if they are allowed by there bosses to get away with it. There is no difficulty gaining access to my apartment.. They just go in to reception who give them access to the lift and they come up. Just cant be bothered.
10 June 2026
Reply from The New You Plan
Hi Peter,
Thank you for taking the time to share your feedback.
We’re really sorry to hear how frustrating your delivery experience has been. We completely understand how disappointing it is to wait in for a parcel, especially when you have been given delivery updates and your order still hasn’t reached you as expected.
We can see our support team has been in touch with you directly and has been keeping an eye on the tracking. From what you’ve explained, it sounds like the main issue may be around courier access to your retirement village and apartment, rather than the address itself.
Although the delivery is handled by DPD once your parcel leaves us, we fully appreciate that this still affects your overall experience with The New You Plan, and we’re sorry for the inconvenience and worry this has caused.
For future orders, we do offer Parcelforce at checkout, which may be a better option for your address if DPD continues to have difficulty with access. Our team can also help with any delivery where possible to support a smoother delivery.
Thank you again for bringing this to our attention, Peter. We’re sorry this has been such a frustrating experience and hope we can help make future deliveries much smoother for you.
Warm regards,
The New You Team 💛
This is the best one for me did before…
This is the best one for me did before lost loads and just maintaining now worth the money
3 June 2026
Reply from The New You Plan
Hi Julie,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear that The New You Plan has been the best fit for you and that it helped you achieve such fantastic results before. It’s wonderful to know you’re now using it to maintain and still finding it worth the money.
Thank you again for sharing your experience. We’re delighted to be part of your journey.
Warm regards,
The New You Team 💛
Reply from The New You Plan
Hi Sue,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that you believe some items were missing from your order. We completely understand how disappointing this is when you’re expecting everything to arrive together.
Our support team has been in touch with you by email and we’ve asked if you could kindly confirm exactly what was received in your parcel. Once we have that information, we’ll be able to check this properly and get it resolved for you as quickly as possible.
Thank you again for bringing this to our attention, Sue. We’ll be happy to help as soon as we hear back from you.
Warm regards,
The New You Team 💛
EDIT
We're sorry for the confusion regarding your order. Having looked into this with you, it appears the misunderstanding was caused by the way the Summer Mocktail bundle was displayed on the invoice, which made it seem as though additional items were missing.
I'm pleased we were able to speak and clarify that the shakes received were the items included within the promotional bundle. We completely understand how the invoice layout could have been interpreted differently and appreciate you bringing this to our attention.
If there's ever anything you're unsure about, our team is always happy to help.
Warm regards,
The New You Team.
Reply from The New You Plan
Hi Glynis,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re happy with the products and that you’ve had fantastic customer service. Your kind words really mean a lot to us.
Thank you again for taking the time to share your feedback.
Warm regards,
The New You Team 💛
I always get great service from The New…
I always get great service from The New You Plan the variety of products are fantastic, you'll never get board just stick to the plan and it will work for you, the customer service is awesome they are so friendly and are there to support you.
16 June 2026
Reply from The New You Plan
Hi Steven,
Thank you so much for your wonderful 5 star review 💛
We’re so pleased to hear you always receive great service from The New You Plan and that you’re enjoying the fantastic variety of products. It’s lovely to know the range helps keep things interesting while you stay focused on the plan.
Your kind words about our customer service team mean so much to us too. We’re always here to support you on your journey.
Thank you again for sharing such lovely feedback.
Warm regards,
The New You Team 💛
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