RV Fridge Guys Reviews 

763
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that navigating the website is straightforward, making it simple to locate specific replacement components for their appliances. Many buyers also note receiving items promptly that match their descriptions and fit their equipment properly. However, some customers also noted frustrating delays in receiving their shipments and difficulties reaching support representatives. A few other people also felt that clearer communication regarding backordered items and shipping timeframes would greatly improve the purchasing process. Some buyers occasionally experienced unexpected issues with incomplete orders or incorrect product details listed online.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as many reviewers highlight that components... See more

Order

Customers had ambiguous experiences with order processes, as some reviewers praised the website for making it... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some consumers experiencing significant... See more

Customer service

Users describe negative interactions with customer service, highlighting that phone calls and voicemails go... See more

Website

Reviewers highlight ambiguous aspects of website performance, as some consumers found finding parts and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more

Rated 3 out of 5 stars

Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that -... See more

Company replied

Rated 4 out of 5 stars

The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more

Rated 2 out of 5 stars

We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... See more


Company details

  1. Auto parts shop
  2. also in
  3. Car accessories shop

Written by the company

We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.


Contact info

3.4

Average

TrustScore 3.5 out of 5

763 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.4

All reviews

(763)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

We didn't get our order

We didn't get our order, it was cancelled and we were refunded. Assuming parts were not available but did not get any communication from RV Fridge Guys. Do you expect to restock these?

27 June 2026
RV Fridge Guys logo

Reply from RV Fridge Guys

Carmen, sorry you missed the message. It was sent through under your account and states that the part is discontinued by Norcold. We would have loved to have kept the order for you but we're told it's no longer manufactured. It's not our choice...

Rated 1 out of 5 stars

Horrible customer service!!

Horrible customer service!!! Ordered a control board panel, order #1060069 and need status on the delivery date; however NO ONE answers, system doesn’t allow me to leave my contact info. VERY DISAPPOINTED. It feels like this website is a scam.

24 June 2026
Unprompted review
RV Fridge Guys logo

Reply from RV Fridge Guys

So sorry you had a bad experience... The part you ordered had a lead time of 2-3 weeks when you placed it. It's listed above the "add to cart" button next to "availability". I do see, however, that this was shipped and received on July 6th. Let me know if there were any issues.

Rated 1 out of 5 stars

I have not received

I have not received

27 May 2026
RV Fridge Guys logo

Reply from RV Fridge Guys

This part had a lead time of 2-3 weeks and it has not reached that estimate as of yet, Karen. If you need to cancel the order please let us know by reaching out to orders@rvfridgeguys.com.

Rated 1 out of 5 stars

We ordered the same part twice and…

We ordered the same part twice and tried to ask you to cancel that last order. I didn't get any return email to my request. We also tried calling but your greeting message just kept repeating over and over. The first part came two weeks after you said it would be here.
I would like my $81.54 back.
Claudia Tower

27 May 2026
RV Fridge Guys logo

Reply from RV Fridge Guys

Claudia, I see that the duplicate order was cancelled for you.

Rated 3 out of 5 stars

Shipping wasn’t efficient and I had no…

Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that - all good!

27 May 2026
RV Fridge Guys logo

Reply from RV Fridge Guys

Kirsten, we had to ship these parts from different warehouses and one of them was a special order part we had to order for you. That's the reason for multiple boxes. Shipping can be pricey when things are shipped separately for parts that are not in high demand.

Rated 5 out of 5 stars

circuit board and control panel

I ordered a circuit board and control panel. The checkout was so smooth I figured I must have forgotten something.
I thought it would be a week before the item arrived, but it was almost as fast as a two day item from that big online place with very reasonable shipping!
The web site was uncluttered and pretty clear, although when I first looked at the order, to see what time frame for shipping, I missed the “shipped” annotation, which was very small and unobtrusive.
I have not replaced the items yet, but it is clear that they are new parts that were wrapped well!
If I need other parts, I will definitely be a return customer.

27 May 2026
Rated 1 out of 5 stars
RV Fridge Guys logo

Reply from RV Fridge Guys

Michael, I just looked into your order and you're right. This is way beyond the estimated lead time we got from Norcold. We can always cancel the order if you're not able to wait any longer. Just let us know.

Rated 5 out of 5 stars

WOW !!

WOW !!! They were super nice, easy to deal with, knew their product line and which models were the upgrades and also very fast shipping ! We love our new mini fridge in our boat that replaced the one that came with

27 May 2026
RV Fridge Guys logo

Reply from RV Fridge Guys

Thanks for the kind words, Kim!

Rated 1 out of 5 stars

i pay shipping for 2 day delivery

i pay shipping for 2 day delivery
on 4/26/26
and did not received my item.
today 5/01/26

24 April 2026
RV Fridge Guys logo

Reply from RV Fridge Guys

Sergey, it looks like you did speak with us on this and I see that it was resolved? We filed a claim with the shipper and have refunded the charge. I am not sure what happened but it's showing 2nd day air on the tracking!

Rated 1 out of 5 stars

Horrible experience

Horrible experience. I DO NOT RECOMMEND DOING BUSINESS WITH THESE FOLKS. Their website misrepresented the color of the item I purchased and then they wanted me to cover shipping AND a 'restocking fee' all of which is nearly the cost of the original part. Their customer service is obysimal, they sent several emails trying to blame me for the mistake and refused to take responsibility even when I sent them side by side photos of their website and the item they sent.
You can find nearly every part they sell on Amazon for 20-30% less and not have to worry about returning it if they misrepresent the part. It would not be surprising if they are just ordering the parts off Amazon and reselling them for a markup...
I will definitely not fall victim to this scam again...

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I placed an order for a refrigerator part on March 25, 2026 and they immediately took my money and to this day (4/19/26) I have not received the part. No one is responding to numerous emails or phone calls and I'm left without a part and lost the money. Terrible!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience was excellent

My experience was excellent, however, it is somewhat mind-twisting to decipher which Furrion refrigerator hinge is the correct number to order, because Furrions open both LEFT and RIGHT, and the hinges are different for which direction the door swings, and whether the hinge needed is for the fridge or for the freezer.

27 March 2026

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