The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that -... See more
Company replied
The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more
We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... See more
Company details
Written by the company
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Contact info
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, United States
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3.5
Average
764 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The part I ordered is on back order
The part I ordered is on back order, so I do not know if it will work in our refrigerator.
I did call your company first and I was appalled on how rude the man was. He came across that he really did not want to help me. He did finally looked up the part number and told me what it was. He spoke so quickly that I had to ask him multiple times to repeat as well as the website he said I had to access to order the part.
31 January 2025
Very easy to navigate website and…
Very easy to navigate website and prompt delivery. Thank you.
11 January 2025
I ordered a thermistor 6 months ago and…
I ordered a thermistor 6 months ago and still have not received it. I've called and it goes to a voice mail for Morgan. Have never had a return call. They took payment when the order was placed. Not when shipped.
8 August 2024
Unprompted review
Shopping was fast and easy
Shopping was fast and easy, part was exactly what I needed
11 January 2025
I was able to locate at least one of the parts I needed for my RV.
Availability of the part I needed
31 December 2024
good product
2 January 2025
No one answers or responds to emails
No one answers or responds to emails. Purchased a part on line, paid in advance, and now we cant get anyone to answer the phone, unable to leave a message, and no one responds to our emails.
18 December 2024
Unprompted review
I was able to match up the door bin for…
I was able to match up the door bin for my boat frighted and it was shipped quickly. Should fit as my boat is sleeping and covered til April 2025
8 December 2024
100% satisfied
I would 100% order from RV Fridge Guys again. Ordered the party i needed, and 2 days later I received my package. It came s lot sooner than I expected.
1 December 2024
Ordered an orifice burner never…
Ordered an orifice burner never received the part it was on back order about six weeks ago they did charge my CC for the part. Sent E-mails tried to call the mailbox is always full. no response to e-mails I guess I'm out that money thought this was a good site. The part is no longer needed would like my CC reimbursed. Tim Lydon
1 October 2024
Unprompted review
Received my freezer door on time
Received my freezer door on time. It matched perfectly. A great company to do business with.
31 October 2024
Very bad experience trying to return…
Very bad experience trying to return the part that you sent tryed calling no left 1000 messages nobody called back
28 October 2024
Our fridge drawer cracked in our RV
Our fridge drawer cracked in our RV. Found this replacement. This original replacement part fit perfectly and RV Fridge Guys had it for a slightly better price than the competition! I will check here FIRST for any other parts needs!
28 October 2024
Quick seamless shipping.
31 October 2024
customer service was knowledgeable and…
customer service was knowledgeable and polite.
29 October 2024
Customer service never picked up the…
Customer service never picked up the phone. Never returned calls. I called more than once and was willing to buy the product but never heard from you again. Great stories on Trump like going for him
27 September 2024
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