The details for the address on the consignment form did not allow me to use the standard format as we only have a hoiuse name and no number. Consequently there was a delay with the delivery whilst DPD... See more
Company replied
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See what reviewers are saying
Thank you Marina, very good and neat packing. Carefully wrapped each watch separately in paper and paper tape. Everything great except unfortunately shipping was as much as purchased items.
Company replied
Fantastic service from The Packengers (again!). Every aspect of the logistics from an auction house in France to my UK address dealt with seamlessly and expertly; all documentation was perfect and the... See more
Company replied
After several shipments from many different auction houses, handled by The Packengers, I can highly recommend their services! Always very safe and well packed, the fragile items they handle, on my... See more
Company replied
Company details
Written by the company
La solution d'emballage et d'expédition simplifiée et personnalisée en un clic Expédiez simplement et en toute confiance vos biens les plus précieux en profitant des prix les plus bas du marché. Obtenez un devis instantané, en un clic, réservez et payez en ligne puis suivez en temps réel votre colis, en France et à l’international.
Une livraison en un clic !
Written by the company
- Nous sommes à l'écoute de votre besoin
- Expédiez en toute confiance. Obtenez un devis instantané, réservez, payez en ligne. Suivez en temps réel votre envoi national ou international.
Contact info
2 rue de l'industrie, 92300, Saint-Denis, France
- 0159169747
- Hello@thepackengers.com
- www.thepackengers.com
4.4
Excellent
11K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ThePackengers
Dear Viktor,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
The service is reasonably fast for the…
The service is reasonably fast for the price paid. It could be faster. The packaging is fine and safe for fragile watches.
23 April 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent service
Excellent service, thank you very much: Item packed very carefully, very fast shipping.
23 April 2026
Reply from ThePackengers
Dear Matthias,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Packing was superb
Packing was superb. But item was collected from the auction house on the 4th of April, shipped on the 19th....delivered on 22nd. No explanation offered for the delay. But, happy to try Packengers again.
22 April 2026
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
Regarding delivery times, we are doing everything we can to ensure you receive your orders as quickly as possible, even during this busy period. However, please note that our delivery times also depend on the auction house’s availability to accommodate us for the pickup of your lots.
Thank you for your understanding. Please feel free to contact us with any further questions.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Robert,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Best delivery service
Best delivery service, you guys are amazing.
I buy and ship a lot of items at auction from overseas, you by far are the best.
Tedric Wilkinson
24 April 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Everything is at the highest level
23 April 2026
Reply from ThePackengers
Dear Kunde,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Fast delivery.
23 April 2026
Reply from ThePackengers
Dear Stefan,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Fast and very well packed
Fast and very well packed, I’m not sure if I pushed the wrong button somewhere but felt that price was really high. Apart from that all good.
20 April 2026
Reply from ThePackengers
Dear Marcus,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Swift handling with great care
Swift handling with great care, excellent customer service and information. Thank you very much from a repeatedly happy customer.
20 April 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Fast appraisal and safe shipment.Highly…
Fast appraisal and safe shipment.Highly recommended!
20 April 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Johannes,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
The packing was excellent the time for shipment not so good
The packing was excellent. The pick up time and delay to send not so good
22 April 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
With regard to delivery times, we are doing our utmost to ensure you receive your orders as quickly as possible, even during this busy period. However, please note that our delivery times also depend on the availability of the auction house to allow us to collect your lots.
Thank you for your understanding. Please do not hesitate to contact us if you have any further questions.
Best regards,
ThePackengers Team
Very good packaging, good communication
Very good packaging! Good contact as well with TPK when needed along the way. This was my 10th(I think)sending of an artwork by TPK. I have total confidence in them and recommend them strongly. I 'thank U very much' from Herman, living in the Netherlands.
22 April 2026
Reply from ThePackengers
Dear Herman,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Great service and excellent…
Great service and excellent communications. A smooth transaction!
15 April 2026
Reply from ThePackengers
Dear Russell,
Thank you for taking the time to write us a positive review.
We will not hesitate to share it with our teams.
See you soon!
ThePackengers team
Commande facile, article bien emballé
Commande facile, prix immédiatement affiché, suivi utile. Article bien emballé.
Easy to order, cost immediately clear, tracking helpful. item well packed.
21 April 2026
Reply from ThePackengers
Cher Hans,
Nous sommes reconnaissants d'avoir reçu votre évaluation positive. Cela nous encourage à maintenir et à élever nos standards de service. Soyez assuré que votre avis sera transmis à toutes nos équipes.
Cordialement,
L'équipe ThePackengers
Kamelya did a great job
Kamelya did a great job; the order was very carefully packaged by her.
21 April 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
ThePackenger delivered me many lots
ThePackenger already delivered me many lots. Since new system was introduced it is easy to track orders. I found communication with stuff nice and helpfull.
21 April 2026
Unprompted review
Reply from ThePackengers
Dear Tomasz,
We would like to thank you very much for your positive review. Your feedback is extremely valuable to us, and we will be sure to share it with our entire team so that we can continue to improve our services.
Kind regards,
ThePackengers team
Friendly but I didn’t recieve all…
Friendly butI didn’t recieve all objects ( again) this time I seriously missing some larger objects from the lots that I bought.
A simple check on photos should avoid such problems. I strongly have the idea that they are too busy to manage parcels with care.
21 April 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
We have received your complaint via email and will be in touch with a solution as soon as possible.
Thank you for your patience,
ThePackengers team
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