The details for the address on the consignment form did not allow me to use the standard format as we only have a hoiuse name and no number. Consequently there was a delay with the delivery whilst DPD... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you Marina, very good and neat packing. Carefully wrapped each watch separately in paper and paper tape. Everything great except unfortunately shipping was as much as purchased items.
Company replied
Fantastic service from The Packengers (again!). Every aspect of the logistics from an auction house in France to my UK address dealt with seamlessly and expertly; all documentation was perfect and the... See more
Company replied
After several shipments from many different auction houses, handled by The Packengers, I can highly recommend their services! Always very safe and well packed, the fragile items they handle, on my... See more
Company replied
Company details
Written by the company
La solution d'emballage et d'expédition simplifiée et personnalisée en un clic Expédiez simplement et en toute confiance vos biens les plus précieux en profitant des prix les plus bas du marché. Obtenez un devis instantané, en un clic, réservez et payez en ligne puis suivez en temps réel votre colis, en France et à l’international.
Une livraison en un clic !
Written by the company
- Nous sommes à l'écoute de votre besoin
- Expédiez en toute confiance. Obtenez un devis instantané, réservez, payez en ligne. Suivez en temps réel votre envoi national ou international.
Contact info
2 rue de l'industrie, 92300, Saint-Denis, France
- 0159169747
- Hello@thepackengers.com
- www.thepackengers.com
4.4
Excellent
11K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and effective delivery
Prompt and effective delivery! I was kept updated of every stage of the process, and the delivery was just as smooth as possible! Many thanks!
15 April 2026
Reply from ThePackengers
Dear Roman,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Well packed and promptly sent
14 April 2026
Unprompted review
Reply from ThePackengers
Dear Laurence,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
I use your service like 1-2 times a week
I use your service like 1-2 times a week . 95% of the time you guys are great . The other 5 % u are ok . 👍👍🥂
14 April 2026
Reply from ThePackengers
Dear Edmond,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Connie,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Our Manetti pineapple ice bucket…
Our Manetti pineapple ice bucket arrived in perfect state, wrapped carefully with expertise and with much attention. I would ask to Janna to package all our future purchases if I could! Merci Janna
14 April 2026
Unprompted review
Reply from ThePackengers
Dear Edwin,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Perfect packaging even for a musical…
Perfect packaging even for a musical instrument! Well done!
14 April 2026
Unprompted review
Reply from ThePackengers
Dear Anno,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Perfect service and very quick.
9 April 2026
Reply from ThePackengers
Dear Boris,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Good service!
13 April 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent shipping experience.
This company was a pleasure to work with. My fragile shipment was very carefully and professionally packaged, ensuring no breakage. When I reached out to the manager to request advice on other shipments, he spent time with me and discussed various options. I was treated like a valued customer. Packengers will be my first choice whenever possible.
5 March 2026
Unprompted review
Reply from ThePackengers
Dear Janet,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Ilinski,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Very poor packaging
13 April 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for taking the time to share your experience with us.
Please send us photographs of your parcel by email to sav@thepackengers.com
Our team will get back to you as soon as possible.
Kind regards,
ThePackengers team
Reply from ThePackengers
Dear Josef,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
WELL PACKED
25 March 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Highly recommended
Item arrived well packed, on time, and at reasonable costs. Highly recommended.
10 April 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Sarah,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Very good service
Very good service. Perfection packaging for the art piece, clear updates, and delivery on time
9 April 2026
Reply from ThePackengers
Dear Serge,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
pick up easy to set up
pick up easy to set up; delivery was quick and packaging of a delicate object was perfect.
9 April 2026
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Bruno,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Timelines unclear
Update: My first painting arrived - it was packed extremely well. The item arrived safely and undamaged. They did a really nice job on that. I wish the timelines had been better communicated to avoid the concern.
***
They picked up a piece of art I purchased at auction and it has been sitting in their warehouse for almost a month! Each time I ask what the status is - when the eta to ship is - I am told that the item will ship in a few days or that week. There is absolutely no reason a piece of art that is being shipped domestically should sit in their warehouse for almost a month.
Do not use them unless you’re okay being misled and waiting a long time to receive your item. If they do not take proper action quickly at this point, I will be reporting them to my bank, opening a chargeback, and will be passing my experience along to the auction houses too.
Unfortunately, I have one more item - a large antique Audubon print - I’m waiting for them to properly pickup, pack, and ship. I do not expect to wait another month for that item as well.
13 March 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for taking the time to share your experience with us.
This encourages us to maintain and raise our service standards. Please rest assured that your feedback will be passed on to all our teams.
We are working to improve our delivery times.
Kind regards,
ThePackengers team
Reply from ThePackengers
Dear Anne-Maartje,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.