I have just sold my property through Personal Agent. The sales progression was dealt with by Sarah Goddard who was amazing. She kept me in the loop every step of the way and explained any developments... See more
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Review summary
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Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to pro... See more
Company replied
We feel very lucky to have Becky Moore as our Property Manager. We have been impressed by her professionalism, efficiency, and friendly approach from the very beginning. Becky has always responded... See more
Company replied
Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so muc... See more
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Company details
Written by the company
Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.
Contact info
2 West Street, KT187RG, Epsom, United Kingdom
- 01372 745 850
- epsom@thepersonalagent.co.uk
- www.thepersonalagent.co.uk
4.9
Excellent
1k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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We have had a very positive experience…
We have had a very positive experience with the Personal Agent, dealing mainly with John and Mark. Very comprehensive communications together with a great level of professionalism at all times
25 February 2026
Unprompted review
Reply from The Personal Agent
That is great to hear George, and thank you for taking the time to share.
Sarah in Sales Progressions is a star!
Sarah was exemplary throughout our sale. She moved the process along at pace, always with attention to detail and a pragmatic, solutions focused approach. She was instrumental in finding practical ways forward for the benefit of the entire chain and maintained clear, consistent communication from start to finish.
She is a real credit to The Personal Agent and, without doubt, the reason I would confidently recommend this firm to anyone selling their home.
24 February 2026
Unprompted review
Reply from The Personal Agent
Thank you so much for your wonderful feedback — it truly means a lot.
We’re absolutely delighted to hear that you had such a positive experience with Sarah. She takes great pride in keeping things moving while making sure every detail is looked after, so your comments will mean the world to her. Property chains can be challenging at times, and we’re so pleased her pragmatic, solutions-focused approach made a real difference for you.
On behalf of everyone at The Personal Agent, thank you for your trust and for recommending us so confidently. It was a pleasure to support you through your sale, and we wish you all the very best in your next chapter
Fast and friendly letting service
Just wanted to say thanks to the team at The Personal Agent in Epsom for setting me up with my new flat I've just moved into. The staff in the branch have been helpful everytime I've visited, and Ethan specifically has been very helpful and responsive as my letting agent via email and phone.
Also wanted to say thanks to Becky for being responsive to any issues raised since I've moved in, thanks!
23 February 2026
Unprompted review
Reply from The Personal Agent
Thank you so much for your lovely message! We’re so pleased to hear you’re settled into your new flat and that you had a positive experience with the team in Epsom. It’s always our aim to make the moving process as smooth and stress-free as possible, so your feedback really means a lot.
We’ll be sure to pass your kind words on to Ethan — he’ll be delighted to know his help and responsiveness made a difference. Wishing you every happiness in your new home, and please don’t hesitate to get in touch if you ever need anything.
Huge thanks to Callum
Callum has made the whole process super smooth and easy.
Always replying fast to emails and questions I have had about any of the properties.
Me and my partner have now found our perfect flat and we cant thank Callum enough!
2 February 2026
Unprompted review
Reply from The Personal Agent
Hi Dana,
Thank you so much for your incredibly kind words.
It was an absolute pleasure assisting you and your partner throughout the process. I’m delighted to hear that you’ve found your perfect flat — that’s exactly the outcome we always hope for!
Wishing you both all the very best in your new home, and please don’t hesitate to get in touch if you ever need anything in the future
House Sale
Many thanks to Sarah Goddard from Personal Agent Epsom.
Great service, friendly and polite during the stressful process of selling. Highly recommend.
20 February 2026
Unprompted review
Reply from The Personal Agent
Hi Deborah,
Thank you so much for your lovely message — it truly means a lot.
It was an absolute pleasure helping you through the sale of your home. I know how stressful the process can feel at times, so I’m really glad I was able to make it a little easier for you.
Wishing you all the very best for your next chapter, and please do keep in touch if I can help with anything in the future.
Sarah handled the sales progression on…
Sarah handled the sales progression on a trade in unit we took against one of our new builds. The whole process was superb and communication excellent,
Jason / earlswood homes
16 February 2026
Unprompted review
Reply from The Personal Agent
Hi Jason,
Thank you so much for your kind feedback.
It was a pleasure to manage the sales progression for you, and I’m so pleased to hear that you were happy with how everything was handled. Clear and consistent communication is something I always aim to provide, so your comments really do mean a lot.
I truly appreciate you taking the time to share your experience, and I look forward to working with you again in the future.
I had a good experience renting a property
I had a good experience renting a property through Callum Kirkby at The Personal Agent. As a tenant, I found him extremely knowledgeable, professional, and always approachable with a smart, friendly manner. He answered all my questions, addressed concerns quickly, and kept me updated every step of the way. Callum helped us secure a great home faster than expected, overcoming any hurdles along the process and making the entire move smooth and stress-free. I highly recommend him to any tenant looking for reliable, top-notch support!
31 January 2026
Unprompted review
Reply from The Personal Agent
Thank you for sharing Vera, and for your 5 star review
I recently moved in to my new home
I recently moved in to my new home, and Callum made the experience really seamless, he helped make the move far easier and simpler than I thought it would be.
11 February 2026
Unprompted review
Reply from The Personal Agent
Thats great to hear Joshua, and thank you for sharing
House buying in Epsom
Despite us not previously knowing the location very well, the Personal Agents had a good understanding of the type of properties and areas which would best suit us. John from the Banstead office has been particularly helpful in giving advice and support, along with guiding us through the various stages of our house purchase.
1 February 2026
Unprompted review
Reply from The Personal Agent
Hi Lin, so pleased we managed to move you closer to your family, and were here to help you through the whole process. Thank you for your review.
Excellent service
Personal Agent is responsive to any queries and follow ups. Kept updated on sale. Our house sale brochure and photos/video were very well done and detailed.
10 February 2026
Unprompted review
Reply from The Personal Agent
I'm so pleased you felt well supported and kept updated throughout the sale, and that you were happy with the marketing of your home. It was a pleasure working with you, and we wish you all the best in your next chapter.
Site is very easy to navigate and the…
Site is very easy to navigate and the staff are all friendly and helpful.
10 February 2026
Unprompted review
Reply from The Personal Agent
Thank you for taking the time to post your review Colin
John has been really supportive and…
John from the Banstead branch, has been really supportive and helpful throughout our selling process. We are both really grateful for all his sound advice which culminated in the sale of our house within the timeframe we were looking at. We would definitely recommend Personal Agent.
6 February 2026
Unprompted review
Reply from The Personal Agent
Thank you for sharing Jane, and thank you for trusting us with your property
Magnificent job
Magnificent job by John & Suzy (hope I got the spelling right!) for showing us the house in Banstead and the communications could not have been more clearer. The whole process has been smooth and responses have been quick! Definitely recommend
17 January 2026
Unprompted review
Reply from The Personal Agent
Thank you Pui, and for your 5 star review
Callum at the Epsom branch was amazing
Callum at the Epsom branch was amazing, he went above and beyond and helped us over come hurdles to get us in our rented home. He’s incredible
1 January 2026
Unprompted review
Reply from The Personal Agent
Thank you for sharing Chloe, and so pleased to have helped you.
The agent guide me through clearly on…
The agent guide me through clearly on every single steps and very helpful.
30 January 2026
Unprompted review
Reply from The Personal Agent
That is our goal, and we really appreciate you sharing
I had a great experience buying
I had a great experience buying a property with Daniel he was also quick to get back to me and always kept me updated , nothing was ever an issue
29 January 2026
Unprompted review
Reply from The Personal Agent
Thank you for your review Anni
Excellent service.
Really positive engagement with Personal Agent, in particular Sarah who was incredibly proactive and helpful at moving the transaction forward. I would recommend as good value for money and service.
29 January 2026
Unprompted review
Reply from The Personal Agent
Thank you for your 5 star review and sharing Deborah
Exceptionally pleased and overjoyed
Exemplary service from all at the Personal Agency but, especially John, George and Mark!
I was extremely nervous about the whole process but these members of Staff helped me with tireless explanation and caring advice.
Cannot thank them enough!
27 January 2026
Unprompted review
Reply from The Personal Agent
That's great to hear Barbara, we are so pleased, and thank you for sharing
When I first walked into the office I…
When I first walked into the office I was greeted by Callum
Very politely
I had never rented before
The way he explained the procedure was very clear and made my experience easier
8 January 2026
Unprompted review
Reply from The Personal Agent
Thats great to hear, thanks John
Callum has been highly professional and…
Callum has been highly professional and so personable from start to finish, the whole process has been a breeze. Couldn’t recommend him enough!
22 January 2026
Unprompted review
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