I have just sold my property through Personal Agent. The sales progression was dealt with by Sarah Goddard who was amazing. She kept me in the loop every step of the way and explained any developments... See more
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Review summary
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Reviews shaping this summary
Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to pro... See more
Company replied
We feel very lucky to have Becky Moore as our Property Manager. We have been impressed by her professionalism, efficiency, and friendly approach from the very beginning. Becky has always responded... See more
Company replied
Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so muc... See more
Company replied
Company details
Written by the company
Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.
Contact info
2 West Street, KT187RG, Epsom, United Kingdom
- 01372 745 850
- epsom@thepersonalagent.co.uk
- www.thepersonalagent.co.uk
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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We have had excellent communication…
We have had excellent communication from Callum, from the initial enquiry to the tenancy agreement being arranged and completed.
16 January 2026
Unprompted review
Reply from The Personal Agent
Thank you for your review and sharing
During the process of selling and…
During the process of selling and buying we encountered a number of challenges and difficulties but they were all handled thoroughly and tirelessly.
16 January 2026
Unprompted review
Reply from The Personal Agent
Thats great to hear Barbara, and thank you for sharing
Very Professional Inspection Service
I had a very positive experience with Charlotte during my recent inspection. She was professional, friendly, and extremely thorough, explaining everything clearly and putting us at ease throughout the process. The service provided was efficient and well organised, and Charlotte was happy to answer any questions I had. Overall, an excellent service and I would highly recommend her.
17 December 2025
Unprompted review
Reply from The Personal Agent
Thank you for sharing Thilini, and for taking the time to post your experience.
Fabulous service
Fabulous service, excellent communication and extremely helpful !
9 January 2026
Unprompted review
Reply from The Personal Agent
Thanks Kate, thats great to hear
Fantastic service from Natasha
Fantastic service from Natasha!
Natasha has gone the extra mile to solve a problem which occurred with my new tenants moving in plans ~ with great success!
Keeping landlord and new tenant very happy!
Thank you for your quick thinking and care in this instance.
8 January 2026
Unprompted review
Reply from The Personal Agent
Thank you for sharing Sandra, and I am so pleased we got everything sorted.
Great service
Natasha was really quick to rely throughout the letting and credit checking process. Being kept up to date is so important and she knew that.
15 December 2025
Unprompted review
Reply from The Personal Agent
Thank you for sharing Melanie
Ethan has been an excellent letting…
Ethan has been an excellent letting agent throughout the entire process. He’s professional, responsive, and genuinely helpful, always taking the time to explain things clearly and keep everything moving smoothly. Communication was easy and stress-free, and it was clear he really cared about making sure everything was handled properly. I couldn’t have asked for a better experience and would highly recommend Ethan to anyone looking for a reliable and friendly letting agent.
15 December 2025
Unprompted review
Reply from The Personal Agent
Thank you for sharing your experience Shaju, its great to hear
Always a lovely experience with charlotte
Always a lovely experience with Charlotte from The Personal Agent. She is so nice, helpful, and makes us completely at ease throughout the property inspection. Really appreciate her kindness and professionalism.
9 December 2025
Unprompted review
Reply from The Personal Agent
Thank you for your review Paige
Sarah has been really responsive and…
Sarah has been really responsive and helpful
9 December 2025
Unprompted review
Reply from The Personal Agent
Thank you for sharing Siobhan
I appreciate Ethan's help
I appreciate Ethan's help! He was quick to respond and went above and beyond to assist us with all our queries. His professionalism and helpfulness made the entire process remarkably smooth and pleasant. Highly recommend.
8 December 2025
Unprompted review
Reply from The Personal Agent
We really appreciate your review Cleo, thank you
Stephanie and the whole team at The…
Stephanie and the whole team at The Personal agent have been phenomenal. They looked after my apartment and did a sterling job of managing it for me.
They were always on hand to offer advice and put things right. Their management service is exemplary and I highly recommend them to any other landlord.
3 December 2025
Unprompted review
Reply from The Personal Agent
Thank you for taking the time to post and share Adrian, really appreciated
Excellent Experience with Ethan Haddon
I want to express my complete satisfaction with the service provided by Ethan Haddon. From the very first viewing of the apartment to the signing of the contract and the handover of the keys, Ethan demonstrated outstanding professionalism.
He was consistently attentive throughout the entire process, ensuring everything went smoothly and clearly. His availability to answer questions and the way he handled every detail gave me confidence and peace of mind in making such an important decision. I highly recommend Ethan to anyone looking for a real estate agent who is dedicated, competent, and truly committed to client satisfaction.
25 November 2025
Unprompted review
Reply from The Personal Agent
Thank you so much for taking the time to post your kind review
Simply The Best!!!!
What can I say about Callum from the Personal Agent?…3 Words…Simply the Best! Callum has been absolutely fantastic with finding me the right properties. He is professional, knowledgeable with a personality that has definitely made him my Best personal agent. Hats off to him. He is a real pleasure to deal with and a credit to The Personal Agent
27 November 2025
Unprompted review
Reply from The Personal Agent
Thank you Janice, we strive to offer the best possible service, its great to hear
The property management team were…
The property management team were highly professional and informative. Stephanie handled a delicate situation with care and consideration and I would not hesitate to let my property with P. Agent again. Thank you for all your hard work.
27 November 2025
Unprompted review
Reply from The Personal Agent
Thanks you for sharing Louise
Polite and professional
The team at The Personal Agent are fantastic. I raised a couple of issue on a recent inspection and Charlotte was amazing. All my issue we dealt with in a professional and timely manner. I couldn't be a happier tenant.
22 October 2025
Unprompted review
Reply from The Personal Agent
Thank you for sharing Aaron
We have dealt with Charlotte for some…
We have dealt with Charlotte for some time now and she is really professional and friendly with the service she provides. Really pleased tenants.
15 October 2025
Unprompted review
Brilliant service
Brilliant service from The Personal Agent, especially from Ethan Haddon. Professional, proactive, and always easy to reach. Made the whole process simple and stress-free. Highly recommend!
6 November 2025
Unprompted review
Reply from The Personal Agent
Thank you for sharing Jacek
Very professional company with a wealth…
Very professional company with a wealth of experience and knowledge!
4 November 2025
Unprompted review
Reply from The Personal Agent
Thank you for sharing Harrison
Great service
Very professional and excellent in keeping us knowing what is happening
4 November 2025
Reply from The Personal Agent
Thank you for sharing Carol
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