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Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and knowledgeable staff, highlighting their patience and helpfulness. Many people appreciate the quick and efficient service, often noting same-day repairs and fast turnaround times for various device issues. The pricing is also frequently mentioned as reasonable, especially considering the quality of service and expertise provided. However, some customers were dissatisfied with the product quality, citing issues with items breaking prematurely and a lack of accountability. A few other people also felt that the pricing for certain repairs was too high, particularly for older devices or specific MacBook repairs, with some experiencing extended repair times or being offered expensive solutions when simpler fixes were possible.

What people talk about most

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the friendly,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Product

Customers consistently note ambiguous experiences with product repairs and replacements. While some reviewers... See more

Quality

People report ambiguous experiences with quality. While some customers praise the use of high-quality... See more

Price

Reviewers highlight positive aspects of price. Many customers found the charges well-explained, reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional and friendly service. Quick appointment made easily on line, I arrived early and waited in comfortable waiting area while I worked and my phone was repaired within 30min. IPhone 15 c... See more

Rated 5 out of 5 stars

So easy as such. Made appointment, arrived, straight to work. Full open honesty with issue. Not ripped-off. Repair executed in a few minutes. Then was asked if screeensaver needed to be replaced, got... See more

Rated 5 out of 5 stars

My phone battery was dead resulting to regular fallout of my phone. I was afraid that my phone might not be working anymore. The confirmation that my battery needed to be replaced was a relief. Howeve... See more

Rated 5 out of 5 stars

I am so happy with how I was helped yesterday. I appreciate the expertise and kind communication. I had a negative experience elsewhere and it was a relief to have had this transparant service here. T... See more


Company details

  1. Phone repair service
  2. Mobile Phone Accessory Shop
  3. Cell phone recycling and unlocking service
  4. Mobile Phone Shop
  5. Computer Accessories Shop

Written by the company

ThePhoneLab weet alles over smartphones, tablets en laptops. Van hardware tot software, en van reparatie tot protectie en preventie. We zijn dol op techniek en werken graag met onze handen. Is je toestel kapot? Wij repareren het. Deskundig, snel, direct in de winkel, met of zonder afspraak. Maar we doen meer dan alleen repareren. Onze missie is om de levensduur van mobiele apparaten te verlengen en e-waste te verminderen. Door reparaties toegankelijk en efficiënt te maken, willen we de wegwerpcultuur in de tech-industrie tegengaan. ThePhoneLab streeft naar heldere en open communicatie. Zonder poespas. Wij zijn betrouwbaar en competent, en dat stralen we ook uit. Je ziet het aan onze cleane, frisse winkel en high tech lab, én aan onze mensen. Kwaliteit en prijzen van onderdelen houden we nauwlettend in de gaten – en daar handelen we naar. Zo kunnen we de beste service en de hoogste kwaliteit bieden, tegen de laagste prijs. Daarnaast hebben we een bredere visie: bijdragen aan de circulaire economie. We streven ernaar om tegen 2030 meer dan 2 miljoen mobiele apparaten langer in leven te houden. Dit is niet alleen goed voor je portemonnee, maar ook voor de planeet.


Contact info

4.8

Excellent

TrustScore 5 out of 5

802 reviews

5-star
4-star
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1-star

Replied to 26% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

good help

good help; rather old phone needed a charging part; within one day fixed.

maybe more attention for older covers. Covers go faster than phones.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and honest service

Friendly and honest service. Recommendable!
Had a laptop that ran hot, thought related to dust on fan but was clean inside after diagnose so no charge.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service, great employees and great tips/explanations

Booked an appointment about an hour before i walked in and got a warm greeting and they helped me straight away.
Staff is well mannered and adapts to the customer they are helping at that moment.
Great explanation about what was going on and what my options were going forward to fix my phone.
Unfortunately mine was so broken (motherboard) that it wasnt viable to repair it.
Will definitely come back here in the future if needed

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Water damage been dealt with

There was water damage in my new MacBook. After a quick clean of only 5 minutes it worked again and I got a very nice discount. Thx a lot!

10 March 2026
Unprompted review
Rated 1 out of 5 stars

I do not recommend at all

I do not recommend at all. I made an appointment 3 days ago to replace a speaker, I came to their store and they told me they did not have it in stock and that I would have to wait. So I came from 35 minutes away with an appointment 3 days ago to be told they did not have it on the stock.Avoid as long as you can!

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, rather than just taking the laptop and start repairing they really took the time to understand root cause and cost to repair. Advice was in the end not to repair, which I really appreciate! Will come back to this shop, they are trustworthy

7 March 2026
Unprompted review
Rated 5 out of 5 stars

No fuss, no buzz

Immediate clarity about the problem. A hands-on response. A quick fix. No fuss, no buzz. Sound advice on why it went wrong and what to do next. In two words: simply great!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

very good experience

I've gone to the store in Tilburg to inquire the cost of changing a cracked screen. The guys in the store were very professional and helping and even if they did not have a price for me right away they got in contact the following day to let me know how much the cost would be. Since the repair was quite expensive they also worked with me to offer me cheaper alternatives.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Robert was professional and courteous

Robert was professional and courteous. He called me before my appointment to tell me that they might not have a part I needed. And when I got there and it turned out I needed something else, he quickly diagnosed my issue and gave me clear advice, which was to replace the phone instead of repair it, given the comparative costs. He charged me nothing for the diagnosis, and helped me make the best decision. I really appreciate it.

27 February 2026
Unprompted review

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