I placed orders for multiple items and I still haven’t received every time you get in touch with a customer service agent you get the run around… they’re very rude… The website clearly offers two week... See more
Company replied
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See what reviewers are saying
I recently placed an order with Pixie Boutique that had some shipping delays. Although that was an inconvenience what stood out to me was Kim’a excellent communication and prompt replies to my inquire... See more
Company replied
I cannot say enough good things about my recent shopping experience with The Pixie Boutique! The pieces I ordered exceeded ALL my expectations. Every item is beautifully made, fits like a glove, and l... See more
I’ve had such a great experience with Pixie Boutique! Their products are beautiful, high quality, and exactly as pictured. Every order has arrived quickly, and the shipping process has always been... See more
Company replied
3.9
Great
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
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This place is a scam
This place is a scam Kim is a Liar she lies about shipping she lies and say she shipping but doesn’t ship she says she going to get a lawyer and legal team involved which i’m ready for her to do so because i have a great attorney! and evidence.
she knows who i am:)
yes call the police! press charges! the police will shut your business down for bad business and being a scammer😬
9 July 2026
Unprompted review
Reply from thepixieboutique.com
We have no idea who you are, we already had to block you from the business line. If you do not stop stating very vile untruths we will press charges against you with the local police. This is harassment at this point, none of us know who you are. You are purposely not giving your true name. Texting from a number we don't know. If this continues we will open a police report on July 31 2026 and press charges. This has gone too far.
As you can see they will not respond to Request for information:
Wednesday, July 29 at 3:44 PM | thepixieboutique.com
Request sent
You asked for this reviewer’s full name, email address, phone number, and order details. They have until Saturday, August 1 at 4:00 PM to respond.
Terrible customer service
My experience with this company was extremely disappointing. I placed an order that arrived 2 months later with a missing item I had already paid for, and the clothing I did receive was poor quality and not as expected. Instead of promptly correcting the issue, I was told the missing item had been shipped, even though it was never in my package.
The exchange process was frustrating from start to finish. I had to pay return shipping because of their mistakes, was sent incorrect sizing, and was then asked to pay additional money to resolve issues that were not my fault. What should have been a simple customer service matter dragged on for more than six months.
The owner's response to my review leaves out important details. While they mention providing a return address, they fail to mention the missing item, the incorrect quality, the sizing issues, the request for additional payment, and the amount of time it took to address everything. At one point, after refusing a refund, I was told, "We don't offer refunds. I was going to offer a free ALO set in baby blue (high end grade), but you won't slow down and communicate."
From my perspective, I communicated repeatedly throughout this process while trying to receive the items I originally paid for. I did not find the customer service to be kind, professional, or helpful, and I would not purchase from this company again.
The company is now harassing me regarding this review. I definitely do NOT recommend Pixie Boutique.
29 January 2026
Unprompted review
Reply from thepixieboutique.com
My name is Mary, and I am the owner of The Pixie Boutique. I’ve proudly owned and operated this business since 2020, and over the past several years we’ve had the privilege of serving more than 50,000 customers.
While we respect that every customer is entitled to their own opinion, we do not believe this review accurately reflects the experience we strive to provide or the efforts our team made in this situation. After personally reviewing the communications, I found that our staff consistently attempted to assist, answer questions, and resolve the concerns that were raised.
We also reached out by phone and text because we genuinely wanted to better understand your experience and see if there was an opportunity to make things right. Those attempts were made as part of our normal customer service process, not to harass or pressure you.
Ramona, we sincerely apologize for any frustration you experienced. Our intention has always been to provide professional service and work toward a resolution whenever a customer is dissatisfied. We appreciate your feedback, even if we view the situation differently, and we wish you nothing but the best moving forward.
Best regards,
Mary
Owner, The Pixie Boutique
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