The Proper Tea Co Reviews 

314
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the impressive selection and high quality of the teas, noting their delicious and flavourful blends across various types. Many people highlight the straightforward ordering process and the prompt, reliable delivery service, often receiving their items quickly and well-packaged, sometimes even faster than expected. Reviewers appreciate the consistent quality and the evident care the company shows for its products, with many finding the teas superb and the descriptions accurate. Customers also frequently mention the excellent value and the overall efficient service, which often leads to repeat purchases due to their satisfaction with both products and experience.

What people talk about most

Product

Consumers find the product to be positive, with many praising the great quality teas, excellent blends, and... See more

Quality

Customers consistently note positive experiences with quality, praising the great quality and delicious taste... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, often highlighting its speed and... See more

Order

Users describe positive interactions with the ordering process, highlighting its ease and simplicity.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality teas at a great price, all packaged in good sized bags with clear labelling of contents. Order was dispatched quickly. I've finished one bag of Spiced Chai already, fortunately I bought... See more

Rated 5 out of 5 stars

So pleased I discovered The Proper Tea Co at the West Malling Farmers Market. I now own 6 different herbal and floral teas - each one is delicious - which get me through my work day. Very pleased with... See more

Rated 5 out of 5 stars

Amazing tea. Fast delivery and a wonderful range of teas. Obviously a company who care about quality and share their passion for tea. Highly recommend. The Winchelsea Warmer is a particularly f... See more

Rated 5 out of 5 stars

We have been buying tea from The Proper Tea Co for a few years now and it is high quality tea, our new favourite blend Is citrus and bergamot, along with the Russian caravan. There are so many differe... See more


Company details

  1. #5 of 20 best companies in Tea Wholesaler
  2. #3 of 16 best companies in Tea Manufacturer

Written by the company

The Proper Tea Co is a small, independent tea merchants formed in 2013 and based in the East Sussex village of Pett near Hastings. We retail and wholesale over 80 fine and exciting loose teas. You will find us at various farmers' markets and special events in the South East of England as well as trading through our online store www.TheProperTeaCo.co.uk We also stock a range of innovative and design led teaware to enhance your brewing experience!


Contact info

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(314)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully designed product and good service

Product arrived much faster than I expected. I bought two of the individual tea cups with a strainer and they are lovely. The red one was rather a different colour than it looked on the website, but I realise it's hard to show colours accurately.

25 August 2022
Rated 5 out of 5 stars

Prompt delivery of well packaged goods

The site advertised that any purchased products would not be processed until 23/5/22 so anyone purchasing goods was able to make a choice. I did buy and my mugs arrived on the 26th very well packaged with minimal plastic. Vey satisfied

27 May 2022
Rated 4 out of 5 stars

I like this company

I like this company. Peter is very knowledgeable about tea: flavour, water temperature, brewing time etc. Pleased to be supporting a local business.
I gave four stars because I almost never give five (or 10, or 100%). No matter how good the service, there is usually room for improvement, no matter how small.
Regular customer.

15 April 2022
Rated 5 out of 5 stars

Returning customer

Been using Proper Tea for quite some time now. Never disappoints whether in person at Hastings market or on line. Very knowledgeable about his product, prompt and courteous service.

6 March 2022
Rated 5 out of 5 stars

The usual excellence

My teas arrived fast, well packaged. The teas themselves are of the same excellent quality I have five to expect from The Proper Tea Company

16 January 2022
Rated 5 out of 5 stars

First Time Buyer

We found the website very informative and ordered two packets of tea. We have tasted one and will try the second in the next few days. We were very pleased not only with the tea,but also the packaging, which is very convenient and has good storage properties with the seal able packet. Our order was delivered by Royal Mail in a couple of working days from placing the order. Will use Proper Tea Co again and tell our friends

14 January 2022

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