The Spanish Boot Company Reviews 

642
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

These boots are of superior quality, absolute comfort from the first wear (Chelsea Boots). Adore them.

Rated 5 out of 5 stars

I just recently purchased the Mariposa healed leather boots. Wow absolutely amazing. I have several from Fairfax in favour and Penelope Chilvers but you cannot beat the value for money of these boots.... See more

Company replied

Rated 5 out of 5 stars

Beautiful boots. Soft leather, look amazing, great fit. Excellent customer service. I sought advice regarding sizing and actually sized down 2 sizes and the fit is perfect. Can't speak about longevi... See more

Company replied

Rated 5 out of 5 stars

Very timely delivery to the USA. I used the size chart on their website and followed the instructions on measuring for their Women’s Spanish Riding Boots classic: Brown (tread sole) and ordered size... See more

Company replied

Company details

  1. Equestrian Shop
  2. Leather Goods Shop
  3. Outdoor clothing and equipment shop
  4. Polo Club
  5. Shoe shop
  6. Ladies' clothes shop

Written by the company

We offer a collection of Spanish leather boots for equestrian & country pursuits. Stylish yet practical many of the designs are classic and timeless. They are beautifully hand made in southern Spain. As a company we aim and in the most part succeed to provide good customer service responding to emails immediately where possible but certainly within 24 hours (excluding weekends). We are always on the end of the phone to answer all your queries! Statutory refund and exchange policy please refer to terms & conditions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(642)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful, well made Boots and Accessories!

Great product, great customer service. I love my boots and get loads of compliments, and have recently bought a tassel keyring to match, great accessory. Love!

21 February 2023
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thank you so much for taking the time to write a review

Rated 5 out of 5 stars

Superior leather

Fast delivery. Always found the leather in the classic boot from Spanish Boot Company far superior to similar boots from other companies.

18 February 2023
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thanks for taking the time to write a great review.

Rated 5 out of 5 stars

Great experience from the US

As a US customer, I emailed several times with questions and Emma was always very quick with a reply. Her communication before and after I placed my order was fantastic. I couldn't be more pleased with my new boots and will absolutely be ordering another pair soon!

12 January 2023
Unprompted review
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thank you so much for taking the time to write a review

Rated 5 out of 5 stars

Fabulous, 5 ⭐️

Fabulous communication, extremely helpful. Couldn’t believe they arrived the very next day. Superb boots, great fit, amazing service. Thank you

30 December 2022
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thanks for the feedback much appreciated

Rated 5 out of 5 stars

Super service

Super service, was delivered very fast and in perfect condition!

3 January 2023
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thank you for taking the time to feedback

Rated 5 out of 5 stars

Absolutely love my new tassel boots

Absolutely love my new tassel boots. Extremely high quality and absolutely beautiful. Could not be more thrilled with the quality or the price!

29 December 2022
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thank you for the lovely feedback

Rated 1 out of 5 stars

Poor Service - Never Again

I rang in mid September to arrange a visit to buy my wife her 3rd pair of boots, I was told they were in stock for my wife to try on, after a 300 mile round trip then only to be told they weren’t in stock, my wife still wanted another pair even though we had just wasted a journey and a lot of fuel money, I certainly didn’t want to have any because of this.
I ordered the boots and they eventually arrived to SBC late and in the wrong colour, a new pair was ordered and I was offered the originally at half price, £180, so I bought them also,
The boots arrived from Spain to SBC company on 23rd Dec, they were posted to me Via Evri, which there website quotes a “cheap parcel courier service”, this was used for a parcel containing £700 worth of boots posted over the busiest time of the year…on the 29th the parcel arrived but only one pair of boots, I contacted SBC and was told the second pair was taped to the first pair, the tape was a couple of wraps of cheap 25mm wide tape with no strength at all, certainly not good enough, with no chance of finding my boots and the package was lost had nothing written on it, I was quickly given a refund of my £180 even though, they would claim back over £360 on insurance.
Never again.

29 December 2022
The Spanish Boot Company logo

Reply from The Spanish Boot Company

I appreciate you are frustrated and I am sorry for that but I would like to address a few points from your review.
Firstly you initially asked if I had the classic in brown, you did not mention that you wanted a leather sole and that is not listed on the website so I wouldn't have thought to check. Also I am predominantly a mail order, web based company, visits to my house are by appointment only so to make the visit was your choice.
The colour mistake was by the factory and I offered these boots to you at a reduced rate to help the factory at no monetary gain to myself. I will admit that I didn't secure the two pairs together well enough but I was trying to use more eco-friendly paper tape.
I will certainly not be getting any insurance as I suspect they will say they delivered a parcel irrelevant of the fact that half of the parcel was missing.
So again I am sorry for this situation but there is very little I can change at this point and you did receive the original pair of boots that you ordered.

Rated 5 out of 5 stars

Love boots and customer service

Best boots, so comfortable, good fit. Easy to connect with company for questions on sizing. Bought 2 pairs, one for myself that fit perfectly. One pair was a gift that I didn't get right cause i was guessing a little bit, but help with exchange was great and everything shipped pretty fast. I feel the quality of the leather and craftsmanship is better than anything I've seen state-side and these will last a long time. Definitely one of my favorite purchases

25 October 2022
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thanks so much for the great feedback

Rated 5 out of 5 stars

Easy order

Easy order, fast delivery

9 November 2022
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thanks so much for taking the time to write a review

Rated 5 out of 5 stars

Great quality boots

Great quality boots. Beautifully made and fit comfortably. Really glad I got them.

14 November 2022
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thank you for taking the time to write a review.

Rated 2 out of 5 stars

Something to be aware of.

The boots are a fantastic design & style however the leather of mine went rather odd after a while even though I had followed care instructions & only worn them for best. The after sales was unsatisfactory, they fobbed me off with this is normal & they go like nubuck, if I’d wanted nubuck I would have bought nubuck!

14 October 2022
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Hi Joanna I am sorry to hear that but I actually wasn't fobbing you off they do go nubuck like they are not a matt leather finish. They are a split leather with a waxed finish which gives them the rugged country look....

Rated 5 out of 5 stars

Excellent boots

Excellent boots. Well worth the expense!!!
Really great service from start to finish.

15 September 2022
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thank you for the feedback much appreciated

Rated 4 out of 5 stars

Worth the wait

Just don't wait until you need a pair of boots, order them now. My made to measure mock croc boots took a long time to arrive and updates on their progress wasn't what I would have hoped for. However, they looked as good as I expected when I received them. I have received a number of complimentary comments about the colour and detail. What I am particularly pleased with is just how good they are for riding in. Made to measure really makes a difference and worth the extra £s. I think I might order another pair?

6 July 2022
Unprompted review
The Spanish Boot Company logo

Reply from The Spanish Boot Company

Thanks for taking the time to write the review. Yes the lead time is long at the moment I do apologise for that but we are now advising all customers of this.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look