The Timber Group Reviews 

119
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff, noting that the delivery drivers consistently go above and beyond to ensure everything is placed perfectly. People also highlight the remarkably fast and smooth ordering process through the website along with wonderfully prompt delivery times. Buyers often mention that communication is clear, making interactions pleasant, efficient, and completely stress-free from start to finish. Some reviewers were not happy with the product quality, mentioning specific frustrating issues like bowed or split timber upon arrival. A few other people also felt that certain items received handling damage or were not exactly what was expected.

What people talk about most

Delivery service

Consumers find delivery_service to be a positive experience, highlighting prompt arrival times and helpful... See more

Staff

Customers had positive experiences with staff, highlighting helpful yard workers and polite delivery drivers... See more

Product

Customers consistently note ambiguous experiences with product quality and availability. Some consumers... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick, easy, and professional... See more

Order

People report positive experiences with order processes, highlighting easy website navigation and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So impressed by this company! I emailed after placing my order with a special location for the drop off and the chap turned up in the exact place I'd asked and called me to say he was there. He was a... See more

Rated 5 out of 5 stars

Well like to say the high wycombe branch has some amazing people too many to name all but really special thanks firstly to Alina who has an awesome sense of humour and then the bible of timber and bou... See more

Rated 5 out of 5 stars

Timber and sheets materials delivered in first class condition. Nothing warped or damaged. Delivery person very helpful. A small possible improvement would be a call from the driver to say he's on... See more

Rated 5 out of 5 stars

Easy to order, helpful over the phone, competitive price, delivery was slightly longer than hoped for but nothing that could have been avoided. Overall, very happy and would use them again.


Company details

  1. #52 of 67 best companies in Timber merchant

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

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4.6

All reviews

(119)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

We deal with James at the Hoddesdon…

We deal with James at the Hoddesdon branch, he is knowledgeable, helpful and deals in an efficient manner for all of our orders, the deliveries are always there when he says from helpful understanding drivers when delivering to our sites.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Purchased DIY supplies.

Purchased some fencing products. Reception and the Yard always helpful whether you need small or bigger orders. I am a DIYer and have been shopping at Timber Group and before at Beaumont and will do in future. Always good on price.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Top Merchant!

Fast, efficient and cost effective supplier.
If you want quality timber, look no further.
I've been in the construction industry all my life and there is no better timber merchant.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The guys we deal with at Hoddesdon are always very helpful, John Davidson and James Pearce are our main contacts and they always go above and beyond to accommodate our requirements, some of them being last minute !!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful team & knowledgeable.

Very helpful team & knowledgeable.
They will always help us out with a product or offer an alternative if it's not readily available. Pricing they are competitive and they always deliver within a day or 2 (depending what time order is placed). Great company to deal with, thanks very much.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Supplier

Fantastic Supplier, Their prices are always good and have always matched the market's price where possible. Great customer service as well.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

The Timber Group stock high quality timber at very competitive prices

The Timber Group are always competitively priced and their timber is to an exceptional standard, which keeps the team happy. Dean is very helpful and can decode what my team need for projects from their descriptions and offer suitable alternatives if required. Goods always arrive quickly and their driver is one of the happiest people I've ever met 😊

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Ascot and Jack Doherty Superb

Jack Doherty and the team at Ascot have been an amazing partner in the construction industry offering a swift site delivery and competitive prices.

I would not take my business anywhere else.

21 June 2024
Unprompted review

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