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The Underfloor Heating Store Reviews 

9,415
•
TrustScore 4.5 out of 5

4.7

Heating equipment supplier
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Review summary

Created with AI, based on recent reviews

Considering 404 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and the knowledgeable staff who offer valuable guidance on various heating systems and products. People also appreciate the competitive prices, clear website information, and the overall seamless online ordering process from start to finish. Consumers note that orders are handled efficiently, with many items arriving well ahead of schedule and packaged carefully. However, some customers also noted that items occasionally arrived damaged due to inadequate protective packaging during transit. A few buyers faced additional challenges regarding incorrect product recommendations or difficulties processing returns and exchanges.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and efficient shipping... See more

Product

Reviewers mention positive feedback about product quality, noting items are exactly as described and... See more

Service

People report positive experiences with service, highlighting fast delivery and knowledgeable, helpful staff.... See more

Order

Clients share positive opinions on order experiences, noting that the website is easy to use and provides... See more

Price

Users describe satisfaction with the pricing, highlighting reasonable costs, competitive rates, and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am not a trader and therefore did not have as much experience as I suspect most of The Underfloor Heating Store customers. On every occasion I have spoken to the Jaime and Dave (I think that's his... See more

Company replied

Rated 5 out of 5 stars

We accidentally put the wrong shipping address on the order, we rang customer service to be told the order was already in shipping - literally less than an hour after ordering, but not to worry, they... See more

Rated 5 out of 5 stars

5 Star service, great to speak to people that understand your needs David Smith was an absolute star who sorted the issue out of my delivery & was in constant contact with me via e mail & phone. I... See more

Company replied

Rated 5 out of 5 stars

Have ordered several times from this store and no problems at all with the products. Didn’t order the primer kit on this occasion as assumed it was part of the order so contacted UHS and they send m... See more

Company replied

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Company details

  1. Heating equipment supplier
  2. Bathroom Supply Shop
  3. Building Materials Supplier
  4. Heating service
  5. Home improvement shop
  6. Plumbers' merchant

About The Underfloor Heating Store

Written by the company

The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers. At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems. Explore our product range

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(9,415)

364 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I ordered my underfloor heating and…

I ordered my underfloor heating and came to collect. Arrived at 0800 when it is due to open. Waited till 0900 for the dopey rude and unapologetic person to shuffle in and he could not have been more unhelpful and rude if he tried. Disgusting service.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience, awful customer service.

Very disappointing experience with this underfloor heating company. My order arrived with a missing item, and after calling customer service, I was assured it would be delivered the next day. Unfortunately, it never arrived as promised.

I had to call again, only to deal with a customer service manager, Julie, who was not helpful at all and showed little interest in resolving the issue.

Overall, poor service, lack of reliability, and frustrating communication. I would strongly advise others to avoid this company at all costs.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

It was an easy to use, comprehensive, menu on the website. I found all the information I needed. Very efficient delivery service. Well done.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Good product choice

Good product choice. I was able to match the colour easily and effectively. The product was fairly priced. It was delivered quickly, well packaged and in good condition . I will be a returning customer. Thank You.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Prompt in responding to our queries. Easy to contact via phone/email. Their technical team can assist with selection and design if needed.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Very poor customer service.

Very poor customer service.
They delivered the wrong room thermostats and, despite multiple emails and phone calls, refused to replace them. Completely unacceptable experience — I would not recommend this company.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!!!

Exact model found and supplied by them and shipped and received within 24 hours of ordering.
Excellent customer contact and item fitted the same day as it was received. Underfloor heating now working as it should

9 March 2026
Unprompted review

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