THE best prices for quality cupcake boxes. My wife recently tasked me with finding cupcake boxes in bulk that she could use for her small catering business. Through a lot of searching I found The Van... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company. I had an issue with a crushed cake drum that was dealt with promptly and efficiently. Always use VV although I feel a £50 spend for free delivery is high compared to another company. Al... See more
Company replied
Everything was easy to find on the website and they let me know straight away when something was out of stock and the refund was immediate. All the items were as they looked in the picture and as desc... See more
Company replied
I love this little business. I have ordered online and also visited their store. They are fabulous. Postal deliveries are always quick and packaged well. Their customer service is second to none and... See more
Company replied
Company details
- #7 of 11 best companies in Cake Decorating Equipment Shop
- #6 of 10 best companies in Bakery Equipment
- #9 of 15 best companies in Baking Supply Shop
- #34 of 60 best companies in Craft shop
- #122 of 187 best companies in Hobby shop
- #65 of 136 best companies in Kitchen supply shop
Written by the company
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Written by the company
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Contact info
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, United Kingdom
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4.7
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Vanilla Valley
Hello Sharon,
Thank you for your review😊 We’re delighted to hear that you’re happy with the quality of our products and our fast delivery.
Reply from The Vanilla Valley
Hello,
We’re delighted to hear that you were happy with the range of products and our fast delivery service. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Michelle,
We’re delighted to hear that your gumpaste roses arrived safely and were well packaged. Thank you for your review 😊
Simply the very best, better than all the rest.
Whenever I shop with my lovely VV, I get the best. I can buy a large amount or like recently, only two items, but I always get the best of service. Oftentimes, my order arrives if not the next day, then certainly within two to three days. There has never been a time when they haven't got everything I've wanted. They're simply the very best there is.
30 July 2026
Reply from The Vanilla Valley
Hello Dawn,
We're delighted to hear that you've consistently received the level of service we strive to provide, whether you're placing a large order or just purchasing a couple of items. It's fantastic to know that our product range and delivery service continue to meet your expectations. Thank you for your lovely review and custom 😊
Reply from The Vanilla Valley
Hello Gracy,
We're delighted to hear you had a very good experience and that your order arrived quickly. Thank you for your review 😊
Good selection of items available and…
Good selection of items available and Prompt delivery
30 July 2026
Reply from The Vanilla Valley
Hello,
We're so pleased to hear you enjoyed our selection of items and our prompt delivery. Thank you for your review 😊
Fantastic customer service
Fantastic customer service. Orders are frequently shipped out and received faster than expected. I did have an issue but it was resolved right away, thank you.
27 July 2026
Reply from The Vanilla Valley
Hello,
We're delighted to hear that your orders have consistently arrived faster than expected. While we're sorry you experienced an issue, we're glad our team was able to resolve it quickly. Thank you for your review and custom 😊
Great items fast delivery .
27 July 2026
Reply from The Vanilla Valley
Hello Scott,
We're delighted to hear that you were happy with your items and our fast delivery. Thank you for your review 😊
Quick delivery
Quick delivery. I can't comment on the cupcake number boxes as I am not using them until next month.
26 July 2026
Reply from The Vanilla Valley
Thank you for your lovely review! We’re so pleased to hear your order arrived quickly. We hope you love the cupcake number boxes when you use them next month, and we’d be delighted to hear what you think then! 😊
Reply from The Vanilla Valley
Thank you so much for your fantastic review! We’re thrilled to hear that your first experience with us was such a positive one.
Good service
Easy to order competitive prices and fast delivery
Would use again
5 August 2026
Unprompted review
Reply from The Vanilla Valley
Hello Janet,
We're delighted to hear that you found our website easy to use, were happy with our competitive prices, and received your order quickly. Thank you so much for your review 😊
Reply from The Vanilla Valley
Hello,
We're delighted to hear that you're pleased with our products and the quick delivery. Thank you for your review 😊
Reply from The Vanilla Valley
Hello,
Thank you for your review 😊We're delighted to hear that you found our service professional and that you were pleased with the delivery. Your feedback is greatly appreciated, and we'll be sure to share your comments with the team.
Extremely pleased with my order
Extremely pleased with my order, the price and quality was perfect 👌🏼
27 July 2026
Reply from The Vanilla Valley
Hello Fiona,
We're thrilled to hear you're extremely pleased with your order and that the price and quality met your expectations. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Alison,
We're delighted to hear you were happy with our service and quick delivery. Thank you for your review 😊
Cake boxes/ cake drums
Easy to find what was needed on the website, fast delivery and good quality items
26 July 2026
Reply from The Vanilla Valley
Hello Jacqueline,
We're so pleased to hear that you had a great experience shopping with us and that everything arrived quickly and met your expectations. Thank you so much for your review 😊
An awesome Company
Can't fault the speed of service from VV from the ordering to the delivery. Excellent Company with a fantastic range of cake decorating supplies and prices.
21 July 2026
Reply from The Vanilla Valley
Hello Nicola,
We're delighted to hear that you're happy with our service, delivery speed, range of products, and prices. Thank you for your lovely review and custom 😊
The product does at it says
The product does at it says. No more cakes stuck to the tin. Very reasonably priced and swift delivery.
23 July 2026
Reply from The Vanilla Valley
Hello Jane,
Thank you for your review 😊We're delighted to hear the product worked so well for you and that you're pleased with the price and swift delivery.
Great company that I use regularly and…
Great company that I use regularly and always happy with the result. I ordered this time and paid extra for next day delivery, but it didn’t arrive until 3 days later. Took longer than the next day offer.
21 July 2026
Reply from The Vanilla Valley
Hello Jackie,
Thank you for your review 😊 We've checked your order and can confirm it was placed using our standard shipping option, with the standard £3.99 delivery charge, rather than our next day delivery service.
I've used Vanilla Valley for years
I've used Vanilla Valley for years, their service and prices are great, the only reason I didn't give 5 stars is because someone if the renshaw extra fondants were out of stock.
25 July 2026
Reply from The Vanilla Valley
Hello Pamela,
Thank you for your continued support over the years! We're so pleased to hear you've been happy with our service and prices. We're sorry that some of the Renshaw Extra Fondants were out of stock on this occasion. We do our best to keep our shelves stocked and appreciate your understanding. Thank you for your review 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.