THE best prices for quality cupcake boxes. My wife recently tasked me with finding cupcake boxes in bulk that she could use for her small catering business. Through a lot of searching I found The Van... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company. I had an issue with a crushed cake drum that was dealt with promptly and efficiently. Always use VV although I feel a £50 spend for free delivery is high compared to another company. Al... See more
Company replied
Everything was easy to find on the website and they let me know straight away when something was out of stock and the refund was immediate. All the items were as they looked in the picture and as desc... See more
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I love this little business. I have ordered online and also visited their store. They are fabulous. Postal deliveries are always quick and packaged well. Their customer service is second to none and... See more
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Company details
- #7 of 11 best companies in Cake Decorating Equipment Shop
- #6 of 10 best companies in Bakery Equipment
- #9 of 15 best companies in Baking Supply Shop
- #34 of 60 best companies in Craft shop
- #122 of 187 best companies in Hobby shop
- #65 of 136 best companies in Kitchen supply shop
Written by the company
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Written by the company
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Contact info
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, United Kingdom
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4.7
Excellent
13k reviews
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Replied to 100% of negative reviews
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Perfect supplier for all my baking needs
13 July 2026
Reply from The Vanilla Valley
Hello Tina,
We're delighted to hear we're your go to supplier for all your baking needs. Thank you so much for your review and custom 😊
Great choice
Great choice, fast delivery and always well packed. Love the little Thankyou sticker
15 July 2026
Reply from The Vanilla Valley
Thank you so much for your lovely review! We're delighted to hear you were happy with your purchase, our fast delivery, and the care we put into packing your order. We're especially glad you loved the little thank-you sticker, t’s a small touch that means a lot to us.
Always delivered promptly
Always delivered promptly. My go to company for all my cake decorating items.
16 July 2026
Reply from The Vanilla Valley
Thank you so much for your wonderful review! We're delighted to be your go to company for all your cake decorating supplies. It's great to hear that our prompt delivery keeps meeting your expectations. We truly appreciate your continued support and look forward to helping with your future creations. Happy decorating! 🎂😊
First time buying and I am happy with…
First time buying and I am happy with the service.
18 May 2026
Reply from The Vanilla Valley
Thank you for your kind review! We're so glad to hear that your first purchase was a positive experience.
Absolutely love the shop
Absolutely love the shop, has everything I needed and more. Customer Service was amazing. Will definitely be back.
15 July 2026
Reply from The Vanilla Valley
Thank you so much for your fantastic review! We're thrilled to hear you found everything you needed, and even more! It's especially wonderful to know our customer service made such a positive impression. We truly appreciate your support and can't wait to welcome you back again soon. Happy decorating! 😊
My order arrived fairly quickly
My order arrived fairly quickly. I haven’t used it yet - hence the 4 star review
12 July 2026
Reply from The Vanilla Valley
Thank you for your review! We're glad your order arrived quickly. We hope the product meets your expectations once you've had a chance to use it.
Great company to do business with
Great products, amazing prices and arrived on time exactly as all previous orders.
A brilliant company to do business with.
15 July 2026
Reply from The Vanilla Valley
Thank you so much for your wonderful review! We're delighted to hear you're happy with our products, prices, and reliable delivery. It means a lot to us that we've consistently met your expectations. Thank you for your continued support and for recommending us
Always very quick from ordering till…
Always very quick from ordering till delivery. Products always good and a fair price
5 June 2026
Reply from The Vanilla Valley
Hello Lorraine,
We're delighted to hear that you're consistently happy with our quick delivery, the quality of our products, and our prices. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Denise,
We're so pleased to hear you were happy with both our service and our prices. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Ola,
We're delighted to hear your order arrived on time. Thank you for your review 😊
Reply from The Vanilla Valley
Hello,
We're delighted to hear your order arrived promptly and was well packaged. Thank you for your review 😊
As always very prompt deliver
As always very prompt deliver, super quality, always pleased with all my orders.
8 July 2026
Reply from The Vanilla Valley
Hello,
We're delighted to hear you're always pleased with your orders and that you've consistently experienced prompt delivery and great quality. Thank you so much for your review 😊
Reply from The Vanilla Valley
Hello Tina,
We're so pleased to hear your order was well packaged and arrived within the expected time frame. Thank you for your review 😊
Great as always.
10 March 2026
Reply from The Vanilla Valley
Hello Gemma,
Thank you for your review😊 We're delighted to hear everything was great as always.
Fantastic customer service
I recieved the wrong icing sugar so emailed vv and heard back within the hour and recieved the correct icing sugar the next day. Fantastic customer service. I've been purchasing from this company for years and will continue to do so.
9 July 2026
Reply from The Vanilla Valley
Hello Cheryl,
We're sorry you received the wrong icing sugar initially, but we're so pleased we could get the correct one to you quickly. It's great to hear that our customer service met your expectations. Thank you for your lovely review and custom 😊
Reply from The Vanilla Valley
Hello Donna,
We're pleased to hear that your items arrived on time and were packaged carefully. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Ian,
We really appreciate your kind words and are pleased to hear that you see us as a straightforward and trustworthy company. Thank you so much for your review 😊
Reply from The Vanilla Valley
Hello Clio,
We're delighted to hear that you’re happy with your order and that it arrived quickly and in great condition. It’s wonderful to know that our products and service met your expectations. Thank you for your review 😊
Brilliant cake icing products from
Brilliant cake icing products from
PME available here with reliable delivery, great value and good communication.
1 July 2026
Reply from The Vanilla Valley
Hello Colette,
We're delighted to hear that you’re happy with the range of PME cake icing products, as well as our delivery service, value, and communication. Thank you so much for your review 😊
Great service and product are a good…
Great service and product are a good price. I often use them for cake supplies.
7 July 2026
Reply from The Vanilla Valley
Hello Audrey,
We're delighted to hear that you’re happy with our service, products, and pricing. It’s great to know that we’re your go to choice for cake supplies. Thank you for the lovely review 😊
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