Quick response - quick delivery to Evri. The item fits well and is very soft and snuggly. Evri is not the most reliable of couriers - just after they sent a message to say they couldn’t deliver the... See more
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Review summary
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Reviews shaping this summary
Excellent delivery and customer service. More accurate guidance on sizing would be helpful as I had to return lots of items to store that I had ordered online and were too big.
Customer service was good when I made an anniversary present purchase for my wife. I obtained a gift receipt but was not told we only had two weeks to return the item.
The White Company for ordering through website is easy & enjoyable to look through the lovely items on offer. Have done multiple orders over the last couple of weeks and all arrived well packaged,... See more
Company details
- #190 of 228 best companies in Bedroom furniture shop
- #31 of 39 best companies in Baby Clothing Shop
- #95 of 99 best companies in Candle shop
- #175 of 251 best companies in Ladies' clothes shop
Written by the company
Official Site: Shop online at The White Company for impeccably stylish and beautifully designed clothing, homewares, gifts, candles and fragrance.
Contact info
United Kingdom
- www.thewhitecompany.com
4.1
Great
18k reviews
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Staff always so friendly and helpful at…
Staff always so friendly and helpful at St Andrews
13 August 2026
Excellent Online Experience
Easy to order.
Clear simple checkout with all discounts applied.
Excellent immediate confirmation.
Delivery prompt and as promised.
So easy to do business with.
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order arrived in an open paper bag
Ordered bedding, expensive bed linen. Not happy for this to arrive in a brown paper bag and for the delivery man to tell me, be careful because it is fully open! Was going to order a lot more bedding, not sure I will now as this is not the first time this has happened
12 August 2026
Reply from The White Company
Hi, thank you for your review. We’re very sorry to hear about your experience. We completely understand your disappointment, especially given the value of the items and that this has happened before. We’d really appreciate the opportunity to look into this for you. I will contact you directly to discuss this further and assist with resolving the issue. Thanks, Bea
The store staff in the Kingston branch…
The store staff in the Kingston branch are very helpful and friendly
11 August 2026
Customer service were lovely when…
Customer service were lovely when dealing with my missing parcel.Not there fault evri as usual took six days to deliver my parcel but that’s nothing unusual for them. Customer service were lovely and got onto evri straight away.offered me a refund or to resend the items I had ordered. Couldn’t fault them
11 August 2026
I paid for next day delivery as I’m…
I paid for next day delivery as I’m going away and it’s been delayed by at least 24 hours. However, white company responded immediately & refunded me the delivery charge. I was impressed by the prompt response
12 August 2026
Reply from The White Company
Hi, thank you for your review. We sincerely regret the delay with your expedited delivery, especially with your travel plans. We are actively investigating this issue to prevent future occurrences. Thanks, Bea
Efficient service
Efficient service. Beautiful presentation.
Gorgeous soft cuddly bear for my new grandchild.
7 August 2026
Very user friendly app
Very user friendly app and that is not always the case.
Very quick delivery.
The goods were as good as normal and the quality was excellent.
11 August 2026
I am still awaiting delivery of my…
I am still awaiting delivery of my purchases. I have not received any update as to when I can expect my items to arrive.
I have ordered from The White Company on several occasions and was impressed with their service and delivery. Not this time
11 August 2026
Reply from The White Company
Thank you for taking the time to leave a review. I'm truly sorry to hear that you haven't yet received your purchases and for the lack of updates regarding your delivery. I understand how frustrating this must be. This is certainly not the service we aim to provide, and I would like to look in to this for you, I will be in touch via email. Thank you, Giordan
Simple to order hopefully no problems…
Simple to order hopefully no problems with the delivery
10 August 2026
Sale prices rock!
Always decent products but pricing is not always competitive ... so good to get something I wanted in the sale.
3 August 2026
Shame that Evri has to be used
Customer service is quick to respond to and mostly helpful. It's a shame that they will not post the online orders with another courier besides Evri.
I've had no luck in actually receiving my order because Evri just holds on to the parcel. This has happened a second time now after The White Company has resent the parcel.
13 August 2026
Unprompted review
Reply from The White Company
Hi Jordan, thank you for taking the time to share your feedback. I would like to sincerely apologise for the disappointment caused due to your order being held, this is truly not the experience I wish for you to have and I would like to see what I can do to help. I have requested further information and look forward to hearing from you soon. Thank you, Giordan
Order and delivery went smoothly
Order and delivery went smoothly. Product as described. Would prefer less packaging
10 August 2026
Easy to order online good description…
Easy to order online good description of clothing . Informed of delivery dates and tracking available
11 August 2026
Beautiful cashmere jumper
Love this new cashmere jumper very lightweight, not too long and colour will go with everything.
11 August 2026
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