Very pleased with the Edinburgh watch. I collect watches and this one with the red face and wooden strap is so different from the others. Original and well presented. The engraving on the back w... See more
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The ordering process & delivery was very efficient. The watch looks amazing in a beautiful presentation box! I ordered the Edinburgh watch for my husband, who has a love of watches & woodwork. So the... See more
Absolutely Excellent service, Beautiful good quality watch, and lovely engraving on the back, at no extra cost, plus presented in a well made wooden box, all in all a perfect 30th birthday present... See more
Loved the new 'sydney' watch recently received! It arrived to include a segment tool, helpful if required later down the track. Was also pleased the company planted a tree on my behalf for the wellb... See more
Company replied
Company details
Written by the company
We’re The Wood Look, a small family business in Stourbridge run by James and Sam. Since 2017 we’ve been engraving personalised wooden watches and bracelets, in walnut, oak, ebony, sandalwood and olive wood. Engraving is free on our quartz watches, and you’ll always see a preview before we engrave anything. We offer free UK delivery, accept returns even on engraved watches, and plant a tree for every order. Thanks for taking the time to leave us a review, we read every one.
Contact info
United States
- www.thewoodlook.com
4.8
Excellent
721 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I had a customer service issue and they…
I had a customer service issue and they were so quick and helpful
The watch is beautiful and she loves it
17 February 2025
Reply from The Wood Look
HI Brittney thank you for your review. Glad it is loved :D
Beautiful piece of work and loved by…
Beautiful piece of work and loved by the person I gifted it to
24 February 2025
Reply from The Wood Look
HI Jean, thank you for your review. James
Very easy to order
Very easy to order, fast deliverey , packaged well , would recommend to friends and family, Beautiful engraved watch for my husbands 60th, he was delighted with it , a beautiful gift .
21 February 2025
Reply from The Wood Look
Hi Jacqueline, thank you for taking the time out to review us. This means a lot. James
Excellent quality
Excellent quality, beautifully engraved and extremely quick turnaround. Delivered to me within 3 days. Very satisfied and highly recommended
19 February 2025
Reply from The Wood Look
Hi Joanne, glad the order arrived quickly and on time. Thank you for leaving us a review.
'Sydney' Watch purchase
Loved the new 'sydney' watch recently received! It arrived to include a segment tool, helpful if required later down the track. Was also pleased the company planted a tree on my behalf for the wellbeing of the planet. Wishing more companies could follow this example.
3 March 2025
Reply from The Wood Look
Hi Alex,thank you for your review. Glad you are part of our mission to 'do better' for the environment.
The Edinburgh
I can't fault anything. I ordered thos for my partner for our 10yr anniversary of being together. The watch is just stunning and the engraving beautiful. The quality is fantastic. I can't wait for my partner to open this on the 28th Feb. He is going to love it 😀
24 January 2025
Love the look of this watch
Love the look of this watch. It arrived very quickly, engraved and all, nice box.
This wis a gift and will not be opened until 3/8
26 January 2025
I love the watch
I love the watch, it is beautifully crafted and feels so good when wearing, no skin irritation as I have had in the past with various other strap materials. The service was quick and I was kept abreast at all times. Very impressed by the service, the product and the bonus of planting a tree too. Thank you.
20 January 2025
Reply from The Wood Look
Hi Wayne, Love this! Thanks for the insight.
Beautifully crafted quality watch
I bought the "Edinburgh " watch with the red face and it was reasonably priced and arrived very quickly.
The watch is stunning and people do comment on it, saying they have never seen a wooden watch before.
Just a word of warning for anyone like me with small wrists.
Usually when you order goods online, the pictures make the item look bigger than they actually are, which Usually leads to disappointment.
Not so with the wood look watch that arrived which was quite a bit larger than anticipated.
This, however , does not detract from the fact that it is a beautifully crafted watch
24 January 2025
Reply from The Wood Look
Hey Simon, thanks for such a detailed review of us. We do always try to accomodate watches for all wrist sizes. So I am glad you found this, but appreciate that it can be a bit of an unknown without seeing it in person. Make we can create a 3D visualiser! James
Fantastic product at a great price and…
Fantastic product at a great price and fantastic customer service too
23 January 2025
Reply from The Wood Look
Hi Charlotte, thank you for the kind words :) James
Absolutely fantastic
Absolutely fantastic. I know my husband will love it. Quality is great. Thank you so much
2 January 2025
Your customer service was very poor
Your customer service was very poor, your communication was very poor. Wouldn't rush to order from you again. Fortunately I have found an alternative supply of these types of watches
2 January 2025
Reply from The Wood Look
Hi Danny, thank you for taking the time to review us. I would like to add some details to this review for further clarity as I do feel your review is unfair of us.
You had ordered a watch on at 21:25 on 23rd December 2024, where we were closed and had banners at the top of the homepage to let you know we were taking a short break and when we would be returning to work and dispatching orders.
You send us an email on the 30th with the following:
Do you have a delivery date for my purchase, otherwise please refund my money.
If I don't get a reply within 24 hours I will start legal proceedings to recover my money.
We replied within an hour advising the above of which you replied:
I ordered it before Christmas, and your confirmation email of my order never stated you were now closed at the time of ordering. So no it doesn't help. This is the second purchase of these wooden style watches I have brought. I'm thinking my next one will not be via your company.
You have a good day.
At this point we replied:
So sorry to hear of this! We have taken your comments on board for future improvement so that we can provide additional notifications to inform customers.
We shall have your order dispatched as soon as we return to work. I do hope you love the watch and keep us in mind for the future as we are always developing new watch styles.
Wishing you a very happy New Year ahead.
---
As you can see, we have taken your comments on board. And we have actually invested in software which will provide further notifications throughout the purchasing process to inform customers of any delays should we decide to take a break.
I am still a little confused how our customer service and communication on this matter was very poor considering we replied on both times within 1 hour during a time we was supposed to be away from the office. In my opinion this is going above and beyond the level of customer service I would expect. We normally go out of our way to try and help customers. But I think on this occasion there is very little we could do to help you and wish you a happy shopping experience shopping elsewhere.
James
Wooden watch
Wife bought me a watch for Christmas liked it so much bought a second one really nice watch defo worth the money looks great and super comfortable to wear first time I've kept a watch on all day for years even had compliments on it when out comes in a lovely box and you even get to plant a tree with every purchase
2 January 2025
Reply from The Wood Look
Hi Derrick, thank you for choosing us again, it really does mean the world. Be sure to drop us an email in the future if you come back to us - I would like to offer you a free gift for your loyalty. James
Nothing bad to say
Super watch, was a 21st gift for my son and he loved it. Great price, delivery time and presentation. Would definitely use again.
2 January 2025
Reply from The Wood Look
Thank you!
My partner loved he's new watch
My partner loved he's new watch. Really liked that it was made off wood
20 December 2024
Reply from The Wood Look
Love this review, thank you for taking the time out of your day to review us. James
Good price
Good price, great product, prompt delivery.. Would use these guys again in a flash!
25 November 2024
Reply from The Wood Look
Thank you for your review Lucas!
Really great product
Really great product. Good communication and updates. Quick delivery.
19 December 2024
Reply from The Wood Look
Thanks Michele :)
Honestly where to begin
Honestly where to begin, the website was easy to use, the customising options were perfect, when the product arrived the care put into the packaging and presentation was incredible, the product was gorgeous, my partner loves it and overall the customer service team was a delight when I tried to review it back then.
Thank you to all who went into this!
Genuine site and genuine product arrived, a 2 week wait but understandable when it’s customised.
19 November 2024
Reply from The Wood Look
Love to hear feedback like this, thank you for letting us know the process was simple enough for you. We now can ship even faster to you as we have recently secured contracts with UPS so delivery can be within a few days not weeks! james
Awesome watch so happy with it from the…
Awesome watch so happy with it from the watch to the packaging outstanding ☺️
25 November 2024
Reply from The Wood Look
Tracy, thank you for the review of us!
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