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Think Insurance Reviews 

1,185
•
TrustScore 4.5 out of 5

4.6

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and helpful staff members who take the time to explain insurance policies clearly and thoroughly, ensuring a smooth process. People truly appreciate the exceptional customer service and efficient support provided during policy renewals and inquiries. However, some customers also noted unexpected extra charges regarding mileage adjustments and expensive policy cancellation fees. A few reviewers felt deeply frustrated when dealing with administrative mistakes and unhelpful communication when problems occurred. Some consumers also reported losing money and facing difficulties when trying to resolve simple issues.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their helpful, polite, and... See more

Service

Consumers find service to be excellent, describing staff as helpful, polite, and professional. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional assistance and clear... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting competitive renewal quotes and good... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the entire process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think the rep was called Steve.... he was polite and made my experience less hassle than whst can be expected with some insurance companies.... I've been with Think insurance for about 5 years now a... See more

Rated 5 out of 5 stars

Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly r... See more

Rated 5 out of 5 stars

Phone call from Jack ref insurance quote, very friendly and explained every thing I needed to no about my insurance quote. Very competitive quote from Think Insurance. I can't praise them enough.

Rated 5 out of 5 stars

I was very pleased with Stephen the way he help me with my insurance the service was very helpful. I am glad that I'm having my insurances with your company. Thankyou.

Company details

  1. Money & Insurance

Information provided by various external sources

Who Are Think Insurance And What Do We Do?

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,185)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Today I had a pleasure to talk with Mr…

Today I had a pleasure to talk with Mr Surinder Sangray .He was amazing very kind and helpful.
He explained everything in rewards to getting new trade policy .
Thank you very much your customer service was exceptional!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

I was due a renewal and the experience…

I was due a renewal and the experience was smooth.
Well trained staff, the gentleman on the phone serves you like an angel.
Thank you think insurance team.
Hopefully, we will get in touch on our next renewal and recommendations.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Good overall service

Fast response when calling, easy to understand operator who explained everything clearly & in detail . Competitively priced for the cover I need . All in all good service

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I think the rep was called Steve...

I think the rep was called Steve.... he was polite and made my experience less hassle than whst can be expected with some insurance companies.... I've been with Think insurance for about 5 years now and throughout my time with them , I can't fault them....for price or service.

28 May 2026
Unprompted review

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