Think Insurance logo
Visit website

Think Insurance Reviews 

1,185
•
TrustScore 4.5 out of 5

4.6

Money & Insurance
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and helpful staff members who take the time to explain insurance policies clearly and thoroughly, ensuring a smooth process. People truly appreciate the exceptional customer service and efficient support provided during policy renewals and inquiries. However, some customers also noted unexpected extra charges regarding mileage adjustments and expensive policy cancellation fees. A few reviewers felt deeply frustrated when dealing with administrative mistakes and unhelpful communication when problems occurred. Some consumers also reported losing money and facing difficulties when trying to resolve simple issues.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their helpful, polite, and... See more

Service

Consumers find service to be excellent, describing staff as helpful, polite, and professional. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional assistance and clear... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting competitive renewal quotes and good... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the entire process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think the rep was called Steve.... he was polite and made my experience less hassle than whst can be expected with some insurance companies.... I've been with Think insurance for about 5 years now a... See more

Rated 5 out of 5 stars

Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly r... See more

Rated 5 out of 5 stars

Phone call from Jack ref insurance quote, very friendly and explained every thing I needed to no about my insurance quote. Very competitive quote from Think Insurance. I can't praise them enough.

Rated 5 out of 5 stars

I was very pleased with Stephen the way he help me with my insurance the service was very helpful. I am glad that I'm having my insurances with your company. Thankyou.

Company details

  1. Money & Insurance

Information provided by various external sources

Who Are Think Insurance And What Do We Do?

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,185)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The customer service representative…

The customer service representative ‘Harrison’ I had today was fantastic! Took my renewal details with ease and I wanted to make some changes to my current policy and offered to call me back with a new quotation. Called me back within 15 minutes and I was more than happy with the price and service provided.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Simple. Hassle-free.

Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly recommended for new drivers or personnel with or without previous convictions.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Credit where it is due

The lad spoke quickly but very clarly, made sure i was following what he was telling me. Unusually for someone in this type of role he let me speak and I was able to ask for key cover as an extra item. He's a fine example of a member of staff. Many people in similar positions would do well to endeavour to emulate him. I'd suggest that you would do well to hold on to him

8 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look