Third Space London Reviews 

1,310
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional facilities, highlighting their cleanliness, stylish design, and top-notch equipment, including excellent Reformer Pilates studios and recovery options like spas. The staff are frequently commended for being friendly, professional, knowledgeable, and helpful, creating a welcoming atmosphere. Many also appreciate the high quality and variety of classes with motivating instructors, and the overall user experience is often described as luxurious and well-maintained. However, some people mentioned issues with overcrowding during peak hours, making it difficult to fully enjoy the facilities. There were also concerns about specific locations having disengaged staff and inconsistent reception experiences, which did not align with the premium image. A few customers were dissatisfied with the management's response to facility closures, particularly regarding compensation for unavailable amenities like swimming pools.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the staff, instructors,... See more

Facilities

Consumers generally express high satisfaction with the facilities, describing them as fantastic, lovely, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the beautifully maintained,... See more

Location

People report positive experiences with location, with many reviewers expressing satisfaction with specific... See more

User experience

Users describe positive interactions with the overall experience, highlighting exceptional classes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and nutrition

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,310)

520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The gym facilities and the staff are…

The gym facilities and the staff are wonderful. The reason I'm not renewing my membership is etiquette related. So many sweaty blokes in the sauna jumping into the cold plunge without showering and people watching movies in the sauna constantly. The club haven't done a good at managing this and I still see people in the changing rooms on video calls and it's getting silly now. I hope to re join once they get better at this!! It also took them a month to give me the referral credit! Shame really as its a lovely place.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Been a member for a few years and the…

Been a member for a few years and the facilities are amazing. Everything is spotless, equipment is top tier, and overall atmosphere is always welcoming.

The differentiator is the staff - everyone is incredibly friendly, professional, and willing to help which makes a big difference versus other gyms.

Special shoutout to Evan and Georgina who always go above and beyond. Highly recommend this gym if you’re looking.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Love the club

Love the club. Masses of choice of classes, loads of gym equipment. The pool, steam and jacuzzi are lovely and have made me enjoy swimming. The changing rooms and showers have great products and are kept pristine.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Gym

Great Gym that has everything you would need. Clean and tidy at all times. Great customer service and friendly staff. I go most days because I find it a great place to exercise and relax. Would definitely recommend it to friends and family.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

My “Third Space” Became My Second Home

Third Space Richmond has become my second home. The community is genuine, the attention is beautifully personal, and the trainers make you smile while your muscles are negotiating their resignation
Sally, Kayla, Peter and many others deserve a standing ovation.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Rylan Beech is a real credit to Third Space

I had a learn to lift session with Rylan today. He was exceptional. He didn't just show me what to do, he explained the movements, where injuries occur and adapted techniques for me. He was going back to basics but, of course, doing the basics correctly is imperative. I'd recommend Rylan without hesitation.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful gym with great energy

I’ve been going to third space Islington for about 4 years now. I absolutely love the gym and the space. The trainers are great, the clientele are so chilled and the energy feels great in the gym. I love the classes and mainly focus on yoga and Pilates. With the trainers I feel like the really listen and work with you well on your goals. Looking forward to the improvements to the pool and spa and the new reformer spaces. Overall I feel like it’s an investment in myself that I love. Very much an active but relaxing space to me.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Older people can be the face of fitness too

I applied for a job there as a receptionist recently. I had on paper all the experience needed. I am pivoting career and studying to become a PT self-paced. All aligning well with Third Space. Unfortunately for me it would appear, I am 56 years old although I don’t look like it. I have not seen anyone older than 20 years old at the receptions of the clubs I have been. Could this be ageism? If it is, when will it stop? Middle age people are aging well and they want to come to the gym not to look good, or not only to look good, but to be healthy and live well into their older years. Someone at the receptions can also represent middle aged people looking after themselves. I thought the Third Space mission was to train for life. Not only 20 years old human beings train for life. I am not against 20 years old people by the way, everyone has the right to make a living. I am for a fair representation of different demographics.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Third Space is honestly one of the best…

Third Space is honestly one of the best gyms I’ve ever been part of. The facilities are excellent, always clean, well maintained, and clearly designed with a lot of thought. You can tell they care about the experience, not just packing the place with equipment.

What really sets it apart though is the community. It genuinely feels less like a gym and more like a family. The atmosphere is welcoming, people are friendly, and there’s a real sense that everyone there is invested in improving themselves while supporting others around them.

Yes, the price is high, there’s no pretending otherwise. But to their credit, they consistently reinvest into the space. There are constant upgrades, improvements, and even entirely new facilities opening, so it never feels like you’re paying a premium for something that stays stagnant.

If you want more than just a room full of machines, if you want a place that feels motivating, social, and genuinely high quality, Third Space is hard to beat.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

There is a vast range of classes…

There is a vast range of classes throughout the day and evening; always one I can get booked on and I have tried so many I wouldn’t normally have. The facilities and staff at the clubs are outstanding and the environment makes me want to go more.

10 March 2026
Unprompted review
Rated 2 out of 5 stars

Poor communication over membership price increase

I was a member of Third Space for almost two years and, unfortunately, my experience towards the end has been disappointing.

My Founder membership was increased from £190 to £230 per month, but the communication around this was extremely poor. There were no notifications in the app, no signage in the gym, and no visible communication to members. I was told an email had been sent, but I never received it — the first I knew about the increase was when my direct debit had already been changed.

When I contacted the club to explain that I hadn’t received any communication about such a significant price increase, I was simply told that an email had been issued. Despite having the ability to see whether members had opened the email, they refused to refund the £40 increase for the two months while I was disputing it. For a supposedly premium gym, this felt inflexible and not particularly customer-focused.

It’s especially disappointing because the club started out feeling genuinely elite. However, over time the experience has declined. The gym is now extremely overcrowded during peak hours (around 6:30–8:00am and 4–7pm on weekdays), which makes it difficult to enjoy the facilities you’re paying a premium for.

Standards also seem to have slipped in smaller ways - even the protein shakes feel noticeably more 'watered' down than they used to. (An employee confirmed that this is because they have quietly reduced the amount of protein and other fruit ingredients that they use in shakes!)

Overall, what began as a great experience no longer feels worth the price point. I’ve now cancelled my membership and will be looking elsewhere.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

This gym is great

This gym is great! So many amazing classes to choose from and lovely changing rooms with everything you need to get ready after training

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Third Space Wimbledon is a great club!

Third Space Wimbledon is an exceptional Heath and Fitness club. The club is huge with a lots of state of the art equipment. There are hundreds of classes in dedicated studios to choose from and the changing rooms, showers and spa are superb. The best thing is the welcome and the customer service from the team - Jess, Ben and Daniel on the front desk always make me feel like a valued member and there’s a real community vibe. Yes it gets busy but there’s so much equipment you never have to wait for long for anything. Highly recommended.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Best gym in the city

Third Space Moorgate is an exceptional gym and easily one of the best fitness spaces in London. The facilities are beautifully designed, always spotless, and the equipment selection is excellent — whether you’re training for strength, conditioning or Hyrox-style workouts.

What really stands out is the atmosphere: it manages to feel both high-performance and welcoming at the same time. The staff are professional and helpful, and the classes are consistently well run with knowledgeable trainers. Concierge evens knows your name!

4 March 2026
Unprompted review

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