Thisissoul Reviews 

Excellent shop. Friendly, caring. You can tell they don’t just sell skates. They skate! They looked after me with what I needed for my skates. And I appreciate all their help. Ivo is a great guy. Thanks again.

I bought a pair of skates from Argentina in December. I could not receive the product due to an invoicing error generated by the shop itself and, after three months, I still have not received a refund. They also refuse to specify when the refund will be issued or how much money will actually be returned.

The problem started with their checkout system. I filled in all the information requested on the website, but it never explains that completing certain optional fields can transform a personal invoice into a company invoice. The store issued a hybrid invoice listing an institution together with all my personal details, without even requesting the fiscal information normally required for business imports.

After I reported the error, the shop refused to take responsibility. They want me to pay for the return shipping of a product I never received and deduct import costs that they cannot even specify. They also say the refund will only be considered once they receive back the skates that were never delivered to me.

Three months have passed since the purchase and there is still no clear resolution. I have never experienced such a lack of transparency in an online purchase.

Friendly, helpful people, I received excellent service. I definitely recommend this is soul.

I was one of the first people to preorder the new Faction skates through This Is Soul. Despite that, I never received my pair — while others who ordered much later already had theirs.

The most frustrating part? They never contacted me. I only realized something was wrong after everyone else got their skates, and I reached out myself. That’s unacceptable customer service.

This wasn’t an isolated case either — a friend of mine experienced the exact same issue. It really feels like they’re prioritizing certain customers instead of sticking to the order queue. That’s not professional — that’s favoritism.

Their communication was sloppy, their apology barely sincere, and the 10% discount offer felt more like an insult than a solution.

I’ve cancelled my order, placed a new one directly with Faction, and I’ve told everyone I skate with to avoid This Is Soul going forward.

Really disappointed. I expected better from a shop that claims to support the scene.

They sending wrong sizes and ignore you then. Really long shipping time. The Product had also some scratches and looked used. You have to pay the return shipping costs. So all in all a 0/10 expirience.. avoid this Shop at all costs

large selection, good price, very helpful and fast shipping to switzerland

Communicative, professional and super helpful. And, as a bonus, nice Youtube-videos.
Ordered multiple times, and will gladly do it again.
Ordered from Denmark.

Bought 4 items from them 9 days ago and still did not send the order. Tried to contact them and rarely I got response. After days they told me they were "experiencing some slight delay in sending out all
packages this week unfortunately" and my order was going to be sent the same day or the day after, the latest. Obviously this was not the case. I have been reading reviews on the web and since 2017 they always say this excuse. In the beginning the delivery to UK was 2-4 days with no taxes or custom. After my complains to them for my order they changed time and custom for orders to UK. Anyway very bad experience for me so I suggest people from UK to buy things from other shops.

On Thursday I come 40 minutes before the store is closed and get sent away because a video is being shot. On Friday I come 35 minutes before the store is closed and again get sent away because there are too many people inside (2 people). Then I get an advice to come at noon because obviously there is no other chance to actually not get sent away.

Not recommending.