Thomas Sanderson Reviews 

Very poor experience. First installation the awning was 6 inches away from the house which left a huge gap. After complaining they agreed to supply new brackets as the surveyor had taken incorrect measurements. Second installation and there is now a 4 inch gap above the guttering which lets in huge amounts of sunlight. I complained again but was told that they had done all they could do and have refused to sort the problem. After spending over £4,000 for an awning this is the level of their customer service. The surveyor was to blame on both occasions and they have ignored my requests to help. The whole process was a shambles and I would never recommend this company. Incidentally I have not received the link you have sent requesting my details.

Awful experience. I feel genuinely upset and harassed by staff. Everything has gone wrong. Shutters fitted had scratches and defects. I had originally been asked to pay half initially while we were waiting for replacements.

While I was waiting I constantly recieved phone calls while I was at work initially asking for payment even though we had reported a problem at the time of fitting. I had asked them not to contact me at work as im in a hospital with patients and I dont have the time answer and signal is poor. They were told multiple times to speak to my partner and given his contact details who was also named on the purchase and who they had spoken to before. He had to call them back (while he was working) because we were not happy with the shutters. They then again constantly rang myself at work asking for proof of scratches with photos even though the man fitting them had already took photographs? Waiting weeks for replacement shutters which were again defective and we had grown tired. We were basically told it was the best they could do and we could either have them replaced again (which is time consuming and frustrating when we both work full time) or have 5% discount.

I have spent £8500 on blinds & shutters. Spending more than I was quoted else where because they assured me they had superior quality blinds and showed us images from competitors of how their shutters often snapped/ broke.

Once an agreement was made the company requested the final payment £3500 was to be made within 3 days. I paid straight away with the details they provided us with over company email on the day because I felt so pressured and hated receiving endless voice mails at work from your staff.

Thinking it was all over 3 days later I am getting phone calls again at work asking for money? Confused as we had already paid in full £8500. I rang my partner honestly in tears because of the stress this has been causing me. I asked could he call them as I had patients waiting. He spoke to customer services and was asked to send screen shots of my bank account with proof that money was sent 31/03. Today on the 11/04 I recieved an email asking for screen shots from my bank as proof of purchase. We had already sent the screen shots. The money has left my account. This is very stressful and needs to be resolved.

Doug fitted my blinds today and I am so happy with them and the service from Thomas Sanderson. He took the time to explain operation of electrics etc and left the rooms tidy and clean.

This company would not have received any stars at all but I didn't feel that was fair as the initial sales person who came to visit and provide a quote was good.

My order for shutters for my bedroom was placed on 19th Dec 2024 and I paid £550 deposit. My shutters were to be fitted on 31st January 2025.

The remaining amount of £550 was taken from my account on 9th January.

On 30th and 31st January, I phoned Thomas Sanderson to clarify a fitting time, and was informed 8-10 pm although I'd originally be informed that they would be fitted in the afternoon. I just re-arranged my working day to fit in with them.

On 31 January, I received a message from the fitter to advise me he wouldn't be fitting them and to contact head office. Head office was not aware of this. I was eventually told he had left the company and I would be contacted on the following Monday with a new fitting date. This did not happen.

After phoning Head Office continuously over the next 2 weeks, I was eventually given a new date of 22nd February. When they delivered the fitters, they did not fit the window and had to be taken away and made again.

After more chasing on my part, they were eventually fitted on 31st March - 2 months later than agreed.

I note that the remaining payment was taken from my account on 9th Jan 2025 even though the goods were not fitted until 31st March. At last, I had shutters at my bedroom window after having nothing there for over two months.

I have complained via email and received no response.

I have phoned the company continuously and no-one seemed to know what was happening.

I spoke to them regarding compensation and they simply said, 'Let's get them fitted first', yet there has been no contact from them. I will try again today.

Truly appalling service. First time I've ever felt the need to leave a poor review.

The product in its finished situ is excellent.
The fitters Anthony and Joe did a very efficient job and fully explained the workings of the awning.
I would certainly recommend Thomas Sanderson to anyone who are thinking about an awning on their home

The designer and technician/installer are expert, and the customer support staff are all lovely, patient and helpful, but disempowered I think. The blinds are as ordered and I am happy with them. Unfortunately the rest of the company is a shambles. Both visiting experts had faults with their software, resorting to pen and paper at times. An unordered blind arrived in my package for installation, again due to a fault in the software. I am still awaiting refund of a sum equal to 50% of my deposit, despite alerting the company before it was taken from my account three weeks ago, and also despite being led to believe that it would be refunded within a week. I have had NO written communication from the company about any of this. Even the usual text reminder of my installation failed to happen. Apology? In your dreams… Great product and frontline people let down by higher-ups…

The company was timely with the product. Kept me appraised and answered my questions on time. The engineers were a tad bit late on arrival to the house but were very professional and clean. They took the extra step to help clean up the surroundings and did a very clean job. I would definitely recommend them for a garage door job anytime.

Review for Wayne Steventon Advisor no 119237
By I found Sanderson’s to be informative after my initial enquiry. An appointment was made in a timely fashion. Sanderson’s was very helpful with the explanation about the shutters and what was involved with the fitting and the price required.
Wayne measured all the windows to be fitted with shutters and arranged a date to come and fit them. He was very organised and tidy as he worked. He completed the fitting of the blinds, explained how they worked and how to look after them. I was impressed by his diligence and the clear pride he took in his work.

GradeAwn were brilliant today. Thanks to Ryan and Ben for making our garden summer ready! Looking forward to countless days under the awning!

Great professional installation thank you Tony Allen

Excellent service from start to finish

5-Star for Wayne 119237
Wayne did an absolutely outstanding job fitting our shutters – we’re beyond thrilled with the results! From the first visit to the final fitting, he was professional, friendly, and clearly highly experienced in his trade.
His attention to detail is exceptional, and it really shows in the finish. The shutters fit perfectly and have completely transformed the look of our home. Wayne took the time to make sure everything was done to the highest standard, and his workmanship is flawless.
He was punctual, tidy, and respectful throughout the whole process, making it a smooth and stress-free experience. He also took the time to explain everything clearly, answered all our questions, and made sure we were happy every step of the way.
If you’re looking for someone reliable, skilled, and passionate about their work – Wayne is the one to call. We couldn’t recommend him more highly!

Advisor Leigh 118 188
Leigh was friendly and efficient, allowing us plenty of time to chose the colour of the blinds we required. He has done a great job fitting them. We are really pleased with the blinds.

Wayne Steventon (119237)
Thank you so much - we couldn't have asked for better service. Wayne was extremely helpful, approachable and very efficient - would 100% recommended.
We absolutely love our blinds!
Thank you again.
Sarah and Theo!

Buying and Installation experience were both excellent. No pressure sales experience, with good advice based on our requirements and no attempts to upsell to the most expensive products, just the ones that meet our needs.

Wayne Steventon (119237) was fantastic in fitting our purchased items, made sure I was aware of any things that may differ from our initial expectations and has done an amazing job, our shutters and blinds look fantastic!

Sales presentation & advice, product quality & site engineer support efficiency & punctuality.

Absolutely appalling customer service.

After paying £490 up front and being told to expect a surveyor’s visit within a week, it took a month and multiple chasing phone calls for this to happen. I was repeatedly given conflicting excuses.

After then making another complaint, I was then told the blind I’d selected had been discontinued.

When a refund was agreed, I was initially told this had completed and funds would be returned within 5 days. Guess what, more phone calls and 2 weeks before I had my funds returned.

I’m genuinely shocked at how dysfunctional this company is, particularly for a brand that positions itself as a premium, made to measure service. Avoid at all costs.

Customer service continues to be an absolute disgrace. We’re now weeks and weeks after our original fitting date has passed, and the 3 other missed fitting dates that were scheduled since.

Customer service team on the phone absolutely useless, same messaging every single day. We’re always told don’t worry your case has been escalated, don’t worry the account manager Brandon is aware, but doesn’t make a blind bit of difference. The customer service team flat out lie, every single time we’re assured or even ‘promised’ that someone will call us back and yet they never do. We have no hope that we will ever get our shutters fitted.

Matt ( Braise ) was an excellent fitter and we are so pleased with the results.

The after-care customer service is very disappointing when a problem arises. I have a floor-ceiling bay window with 5 windows, and 5 electronic blinds. They were installed a year ago and after several Whatsapp calls appointments over the past 12 months with their engineers (they dont come out to a problem but rather instruct you how to remedy it whilst on a whatsapp) the penny has finally dropped with me why we have an issue. We have 5 blinds but there are only 4 channels on the remote. So they ‘fudged’ a work around at installation (we get an orphan blind when trying to put them all up and all down together). The customer service team offer no support - they just read me their T&Cs and say the surveyor would have explained this to us at the outset. I assure you he didn’t - why on earth would i have sanctioned a not-fit-for purpose solution? I feel hoodwinked - they cost c£2k so not insignificant and they just cite that the surveyor would have told us this. VERY disapointing. I wont ever be buying from them again.