Thomas and Thomas Solicitors Limited Reviews 

158
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and highly responsive staff for providing clear explanations and reassuring guidance throughout complex property sales and legal processes. Consumers deeply appreciate the timely communication, noting that the dedicated team is always available to answer queries and keep them fully updated at every single stage. Some reviewers were not happy with the overall service, mentioning that being let down at the last minute caused stress, while a few others felt that keeping clients updated could be beneficial. Despite these few critical remarks, most consumers remain extremely satisfied and would gladly recommend the firm to friends and family.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, responsiveness, and clear... See more

Service

Reviewers express great satisfaction with the service, highlighting professional communication and prompt... See more

Customer service

Users describe positive interactions with customer service, noting that staff are consistently responsive,... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the team for being quick to reply... See more

User experience

People report overwhelmingly positive experiences with user experience, finding the overall process to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have both used THOMAS AND THOMAS Solicitors to deal with our parents wills. We have found them extremely professional and courteous and very understanding during these difficult times.... See more

Rated 5 out of 5 stars

We have just sold our flat through Thomas and Thomas and would highly recommend their services. We had Laura and she and her team were very professional, were great communicators, kept us up to date w... See more

Rated 5 out of 5 stars

We have had professional personal advice and guidance selling our family home with Thomas and Thomas from day one. We really can't thank them enough for taking such good care of us along the way. It w... See more

Rated 5 out of 5 stars

Could not recommend enough! T&T have been incredibly quick, thorough and responsive. They have helped us with both our sale and purchase and we could not have had a better experience. Being able to... See more


Company details

Information provided by various external sources

We are a friendly and professional firm providing all our clients with an efficient and reliable service. Since we established in 2008 we have created a local client base together with providing a service to our clients who live a distance away. We p...


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

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4.8

All reviews

(158)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from a friendly, diligent team

Emma and the team have done a great job in arranging, coordinating and finalising my property lease extension. It was a long difficult process due to the other parties accessibility and response times but the team were great at keeping me informed. A great team and an excellent all round service from start to finish! Thanks everyone.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Buying a house can be a daunting

Buying a house can be a daunting, overwhelming experience for first time buyers.
Alun, Cai and the rest of the team at Thomas & Thomas have made this process as seamless and straightforward as possible for us. Always happy to answer any questions and everything was explained in great detail at every step. Even advice on how to approach certain things when asked.

Would definitely recommend their services and we will be using them again when we decide to sell.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic team

What a fantastic team. Communication and response was excellent. I was selling a house after a bereavement, and Team Melissa helped me every step of the way and made a stressful experience as easy as possible. If you are looking for a supportive team to help you through, I can’t recommend Thomas and Thomas highly enough. Would definitely use them again if needed.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Our happy first time buyers, thanks to Beverley!

I work for an estate agents in the North East and our buyer & partner instructed Beverley Cooke as their solicitor to work on her behalf of the purchase.
From the start we made contact to progress the purchase, Beverley had a very professional approach and was very responsive in sending us regular updates regarding the progression.
She managed to progress the purchase and has achieved a date for completion within less than 8 weeks. This is very unusual these days for a solicitor to achieve this in such a short time period. Beverley was on the ball from the very start,
Well done Beverley for your hard work, it was a pleasure dealing with you and I hope that your company appreciates your hard work and commitment to the job you do, and you do it so well. We have 2 very happy FTB's moving into their home this month.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I returned to Beverly in the Conveyancing dept for a second time as she had been so good when I bought a house a few years ago. Again very personal service and I was kept up to date and guided through the process throughout.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, professional and proactive.

We’ve now worked with Laura and her team at Thomas and Thomas Solicitors on three different acquisition/sales and they have been very knowledgeable, professional, and proactive with each making it easier for us to progress with other matters. Highly recommend.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

I’m very unhappy with the service I…

I’m very unhappy with the service I received. I was told clearly that if I lost or won my case, I would not need to pay anything (“no win, no fee”). However, after my case was cancelled at the last minute, I was contacted and asked to pay charges anyway.

Being let down at the last minute caused me a lot of stress and left me without time to arrange alternative legal help. I feel the communication and transparency around costs were very poor. I would not recommend this service based on my experience.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I have used Thomas and Thomas for years…

I have used Thomas and Thomas for years and have just sold a property with them. Fabulous service and communication, made selling my house stress and hassle free. Special mention to Sandra Hutchings who is always brilliant and made sure I was kept up to date with the process. Thanks again all.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Emma Emes has been our solicitor twice and she has provided excellent service both times. She and her team are reliable, responsive, well organised and very friendly. I couldn't recommend her and the team enough.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Team and service - repeat client

I have used Thomas and Thomas for years. Melissa Thomas prepared our wills and gave sterling advice. We have also changed property ownership details with Land registry through T&T, and they have done conveyancing with house sales and purchases over the years. Most recently I put two properties on the market with Thomas and Thomas who gave a quick, professional and responsive service. Throughout the process communication was good and regular, and the completion and exchanges went through without delays or hitches. The most recent one went through within 8 weeks! Thank You to Team Molly and Molly Graham and all at T&T! It was painless and stress free - not something you can often say about house sales!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Thomas and Thomas Solicitors and would highly recommend them.

Beverly handled my purchase and was consistently helpful, knowledgeable, and reassuring throughout the process. She explained everything clearly, kept me well informed, and was always quick to respond to any questions. Her advice was practical and clearly based on strong expertise, which made what can be a long process feel very manageable.

I wouldn’t hesitate to recommend Beverly to others looking for a reliable and professional conveyancing service.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Local exceptional law firm with team Melissa ⭐

We have had professional personal advice and guidance selling our family home with Thomas and Thomas from day one. We really can't thank them enough for taking such good care of us along the way. It was great having them local, nothing was too much trouble and we were kept in the loop every step of the way. We have recently done wills and PoA's for a few family members too 🫶🏼 Thank you team Melissa, thoroughly recommend you all ⭐⭐⭐⭐⭐⭐

12 January 2026
Unprompted review
Rated 5 out of 5 stars

An outstanding solicitor

Molly our solicitor at Thomas and Thomas adopted a very professional knowledgeable and yet supportive approach to dealing with the legalities involved dealing with the loss of my step mother and subsequent sale of the house . Molly and her team were always on hand to answer our many questions effectively and efficiently. She guided us through a difficult time with sensitivity and humour. Thank you so much for your sage advice and support. Your approach to your clients is really exceptional.

Brian Lippitt client

6 January 2026
Unprompted review
Rated 4 out of 5 stars

Well looked after by a friendly team.

We needed to sell our flat and it was proving to be difficult. We were looked after by Sam on Melissa’s team and they were both great to speak to. Even on very busy days we were able to get a hold of the team whenever we were not sure about something, worried or needed an update.

They let us know everything we needed to do in a timely manner and dealt with the buyers solicitor who was not being helpful throughout the process.

If we hadn’t used Thomas and Thomas I am sure we would have been a lot more stressed as we always felt we were being well looked after.

Would throughly recommend.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service from Danielle Willstead

We decided to go with Thomas & Thomas solicitors for our house sale and purchase after a recommendation from a friend to ask for Danielle Willstead. She absolutely didn't disappoint! Danielle and the team were so flexible and responsive throughout our purchase. We were first time sellers that unfortunately had 2 sales fall through and found the marketing and selling process extremely stressful. Throughout, Danielle was consistent and knowledgeable which really helped reassure us. We're really grateful for all the hard work put in by Danielle and the team and would highly recommend Thomas & Thomas Solicitors!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 10/10 – Outstanding Service from Beverly at Thomas & Thomas.

⭐️⭐️⭐️⭐️⭐️ 10/10 – Outstanding Service from Beverly at Thomas & Thomas.

We recently purchased our first home, and Beverly acted as our solicitor throughout the entire process. From start to finish, she was everything you hope for in a solicitor: approachable, knowledgeable, and genuinely invested in making the experience as smooth as possible.

Every question we asked (and there were many!) was met with patience and enthusiasm. Nothing was ever too much trouble for her. After hearing so many horror stories about conveyancing, we were honestly bracing ourselves, but Beverly was the complete opposite of what we feared. She was reassuring, accommodating, and consistently made us feel at ease.

We were kept informed at every stage, with key updates delivered promptly and clearly. Beverly explained each part of the process in an easy-to-understand way, including the survey report, searches, land registry steps, source of funds checks, and everything in between. Her communication made us feel valued, appreciated, and confident that we were in safe hands.

As completion approached, Beverly ensured everything was handled in a timely and organised manner. Her professionalism and clarity made what could have been a stressful period feel manageable and well-supported. In fact, we were so impressed that within two days of completing, we had already recommended Thomas & Thomas, especially Beverly to five different people. That might sound like an exaggeration, but when someone goes above and beyond, you want others to experience that same level of service. On top of that, Beverly managed to get us moved in before Christmas!

There were moments in our purchase that were far from pleasant due to the behaviour of the estate agents, but Beverly was a real light during those tougher stages. Her empathy and understanding made a world of difference to us.

Beverly, thank you for everything. You’ve been amazing, and we couldn’t have asked for a better solicitor. We would recommend you without hesitation.

10/10 – Highly recommended!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent communication and made the house buying and selling process very straight forward. Can't recommend Danielle and her team enough!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

We have just sold our flat through…

We have just sold our flat through Thomas and Thomas and would highly recommend their services. We had Laura and she and her team were very professional, were great communicators, kept us up to date with progress without us needing to chase and had sensible advice when we needed this. We have nothing negative to say and would use their services again and have already recommended them to various family and friends.

15 December 2025
Unprompted review

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