Thomas Flavell & Sons Reviews 

63
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We chose Thomas Flavell & Sons as they were firmly established and local to us. From the start, we were put at ease in sorting out a new will, Philip listened well to our wishes and explained things v... See more

Company replied

Rated 5 out of 5 stars

Had a tricky situation with a settlement agreement and Sarah Toone provided the most helpful and reactive support I needed in a time of urgency and (in my personal view) crisis situation. I know Sara... See more

Company replied

Rated 5 out of 5 stars

I hired Judith Wheeler to help with my divorce and have nothing but positive things to say. Judith’s calm demeanor, intelligence and professionalism made a long, difficult divorce so much easier to d... See more

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Rated 5 out of 5 stars

Lara was excellent and made everything run smoothly as soon as she became involved in this already progressed and somewhat tricky property sale. Her ability to step in and quickly get things on track... See more

Company replied

Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Estate Planning Lawyer
  5. Family Lawyer

Written by the company

Thomas Flavell & Sons is a regional law firm with offices in Hinckley and Leamington Spa, serving clients across Leicestershire, Warwickshire as well as further afield, providing legal services to individuals and businesses. We are well-known in the communities we serve, with a high proportion of our work coming from repeat clients and referrals. We offer a comprehensive range of legal services to assist individuals, families, and businesses. Our services include conveyancing, family law, wills, trusts and probate, power of attorney, contentious probate (contesting a will), litigation and dispute resolution, notary services, settlement agreements, and business legal advice. Our well-established award-winning Midlands firm boasts a rich history and a promising future. Founded in 1809 and joined by Thomas Flavell in 1910, the practice proudly carries his name. The Flavell family remained integral to the firm until Tom Flavell's retirement in late 2016. We cultivate a refreshing, employee-centric culture that fully supports our team, enabling them to consistently deliver exceptional service to both long-standing and new clients. Our journey has seen us evolve from a 19th-century high street solicitor into a modern law firm, continuously adapting to the ever-changing legal market. We take immense pride in our team of professionals, who possess a diverse range of specialisations, qualifications, and experience across all departments. This creates an ideal environment for learning, development, and knowledge sharing, fostering continuous growth for all employees.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

63 reviews

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4.7

All reviews

(63)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

First Home

Where do we start. Thomas Flavell & Sons were absolutely amazing throughout the whole process of buying our first home. In particular, we had the pleasure having Frannie Simpson as our point of contact throughout our whole journey. There were a lot of obstacles we had to get through, but Frannie was excellent at keeping us well informed, reassured and chasing any queries quickly and efficiently, she really is a great asset to TFS. We would highly recommend TFS for anyone looking at purchasing their first home. We certainly will be using them again in the future!

5 December 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for taking the time to leave a review about your experience working with TFS and in particular Frannie. So pleased to hear that it was so positive and that you would recommend us. We look forward to working with you again in the future, and hope you are very happy in your new home.

Rated 1 out of 5 stars

Please stay away from these solicitors

Please stay away from these solicitors, We came to these to sell our house, right from the beginning, communication has been shocking, not passing on messages etc. constantly chasing them to see what the situation is. We had problems with our mortgage company and wanted to let the new buyers know the completion date so we didn’t get a early repayment fee, this was communicated to the solicitor and wasn’t passed on and caused massive problems, dealing with about 4 different solicitors us just rediculous, Was called about 5 times to confirm completion date, they didn’t verify our details for payment so payment got delayed, which caused problems with other companies. delay in invoice in being sent and having to chase yet again. I will not use them again.
PLEASE STAY AWAY!
No professionalism and considering how much you have to pay them to do the job, which wasn’t done properly.

1 February 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt disappointed with the service you received during your conveyancing matter. We work hard to provide a consistently high level of client care, and we are sorry that this was not your experience.
Having reviewed your file, we couldn’t find any note of concerns being raised during the course of your matter. We genuinely wish we had been aware, as it would have given us the chance to understand and address any issues at the time.
You mentioned that you had to deal with four different solicitors. To clarify, your matter was managed by your appointed solicitor and supported by our wider team of five. This approach helps ensure continuity and support, especially during staff absences, and is generally something our clients appreciate. We also note that you were assisted in person when you visited our office, and that your buyers were provided with your proposed completion date.
We’re sorry to hear that you do not plan to use our services again. Please know that we remain committed to offering a high standard of client care, and we regret that your experience fell short on this occasion.

Rated 5 out of 5 stars

Exceptional Conveyancing Experience

Exceptional Conveyancing Experience

April and Izzy provided exceptional conveyancing support, offering clear legal advice, prompt communication, and thorough documentation. Their professionalism and ability to simplify complex legal details made the entire house-buying process smooth and stress-free.

31 October 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for taking the time to leave a review. So pleased to hear what a stress-free experience you had working with April and Izzy.

Rated 5 out of 5 stars

Brilliant service

April and Izzy were efficient, proactive, helpful and friendly. I can’t praise them highly enough.

30 September 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you for your review, delighted to hear what a positive experience you had working with April and Izzy. We look forward to working with you again in the future.

Rated 5 out of 5 stars

The communication was excellent

The communication was excellent! Lucie always responded and kept me in the loop. Great service

6 August 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for your review John. Delighted to hear how good the communication was on your matter. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Could have asked for more

Could have asked for more, excellent service throughout

Having had my Father and Mother pass away within a short space of time, I was totally lost with what I had to do. Thanks to Zara and the rest of the team they guided me through the whole process showing compassion and professionalism throughout. Zara was always on hand to answer questions and offer support when required.
We were so impressed with Flavells we will be using them in future for all of our legal matters.

28 April 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you Richard for your review. So pleased to hear that you were provided with such a good service from Zara and the team.

Rated 5 out of 5 stars

Fantastic friendly service

Fantastic friendly service. Will be using for all legal requirements now. Sarah on the front desk is very welcoming and professional

10 June 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for your review Andy. Delighted to hear what a positive experience you had with the team in Leamington Spa. We look forward to working with you again in the future.

Rated 1 out of 5 stars

Do not recommend

We completed our house moved with them 6 months ago and it nearly fell through due to them not sorting out the finances. This was blamed on us not sending them a link (this was sent in August but they lost it). We had very little progress and had to always ask for updates over the 6 plus months it took. They also said a declaration of trust would be included however 6 months on it still hasn’t and my enquiries ignored.
No idea why the estate agents recommended them as we got the impression that their slow progress, lack of organisation and poor communication was normal. Very disappointed that they never delivered everything promised and created extra stress around the completion date.

22 December 2024
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you felt disappointed with the service you received during your house purchase.

We’d first like to apologise that the Declaration of Trust has not yet been noted in the title deeds. A member of our team is still dealing with this and will be in touch with you shortly.

We would like to respond to a few details mentioned in your review. Your file was reported to you within 12 weeks, which is well within expected timescales. The process was then delayed by a change in your mortgage offer, which understandably took around four weeks to be reissued. Unfortunately, the sellers’ solicitors were not ready to complete until December, leaving us waiting and ready on your behalf for over three months.

The reason we requested a new link was simply because contributions had continued during that time – not because your original submission was lost. We also maintained regular contact throughout and provided updates as and when they were available.

We completely understand how frustrating and stressful a drawn-out conveyancing process can be, especially when delays happen that are out of your hands. We’re really sorry that this affected your experience, and it’s never our intention to add stress to what should be an exciting time.

One of our team has contacted you directly to address any outstanding concerns.

Kind regards, Lucy

Rated 5 out of 5 stars

Thomas Flavell & Sons

Our solicitor Mark Hardy was very professional, efficient and dealt with everything so that the whole process was easy and quick.

7 May 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thanks Darren, really appreciate your review. So pleased to hear what a positive experience you had working with Mark.

Rated 5 out of 5 stars

Excellent

Sarah Workman and Harriet Lawson were amazing from start to finish during my conveyancing process. Knowing my matter was in safe hands, I wouldn’t trust anyone else!

28 March 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you for your lovely review Rosie, we really appreciate you taking the time to leave it for Sarah and Harriet.

Rated 5 out of 5 stars

Great professional service

Great professional service. Matt, Elizabeth and all the team did a fantastic job to make it a smooth effortless procedure. Kept us updated with progress and completed the job extremely efficiently.

11 April 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Great to hear this, many thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

Thank you for completing so quickly

Thank you for completing our purchase and sale so swiftly and efficiently - enabling us to save £2,500 by completing before the Stamp Duty change.

31 March 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Delighted that we could be of assistance to you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Thomas Flavell great service

We initially dealt with Vijay Singh who was extremely professional and understanding of our situation. He fully explained the probate process to us before handing over the matter to Zara Taylor.
Zara was excellent. She kept us fully informed throughout the process which we’re sure was more difficult due to both Executors living at opposite ends of the country and not being local to Hinckley.
We would send an email at any time of the day and she’d reply almost immediately.
She was very helpful and pleasant to deal with throughout this matter and we cannot sing her praises highly enough.
Thank you also to Hiren Savjani who handled the conveyancing and for finding time to see us at short notice when we were in the area; it was very much appreciated.
All in all we would highly recommend TFS. They are an extremely professional and friendly firm and were a pleasure to deal with.

10 April 2024
Unprompted review
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Reply from Thomas Flavell & Sons

Really pleased to read this lovely review of the team in Hinckley. Thank you for taking the time to leave it.

Rated 4 out of 5 stars

They were always professional and…

They were always professional and responded quickly to any queries we had. Most of the correspondence is by email but there was always someone to talk things through with on the telephone.

27 March 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for your review Mandy. Really pleased you were pleased with the service we offered.

Rated 5 out of 5 stars

House purchase reassurance

I'm glad to say that TFS and especially Sarah with support from Harrier are a firm of solicitors that I trust. I wouldn't say that about many solicitors! After one aborted purchase (foam in the roof) the second progressed smoothly and fast enough to beat the stamp duty increase. Thanks guys!

1 April 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Delighted to read your review Don, thank you so much for taking the time to leave it. Hope you will be very happy in your new home.

Rated 5 out of 5 stars

Great job from ThomasFlavell and sons

Very helpful from start to finish keeping us in the loop from day one right through to exchanging contracts we couldn’t have coped without them with a special thanks to Kelly Roberts who kept in touch,
The app was superb so we knew where we were and what needed doing.
Thank you to all the team at Thomas Flavell and sons

28 March 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for your review Chris. Really pleased to hear how useful the app was in the process, and that Kelly provided such a great service.

Rated 5 out of 5 stars

We have used Sarah Workman for several…

We have used Sarah Workman for several house sales and a purchase, and she has been excellent every time. Super diligent and responsive, and a pleasure to work with. Thanks again Sarah and Harriet for making our house purchase so seamless.

14 March 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for your review! So pleased to hear what a positive experience you've had. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Conveyancing Team - Excellent

Charlotte and the whole conveyancing team were brilliant from start to finish which made a sensitive transaction very smooth and appreciated. The communication was precise and well articulated and all questions were answered as and when any new information came in and likewise, we were kept up to date with any movements. I would recommend TFS for anyone that was thinking of choosing a solicitor firm, thank you, Charlotte, Chris, Frannie, Kim and the whole team who worked on our account.

7 March 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for taking the time to leave a review Sarah. Delighted to hear what a positive experience you had with the team in Hinckley. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Great service and communication

The service and communication was excellent. We were kept informed throughout the process and received regular updates.
Rachel and Georgia were brilliant.

28 February 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for taking the time to leave a review Rameshbai, we really appreciate it, and delighted to hear how positive your experience was with Rachel and Georgia.

Rated 5 out of 5 stars

Guidance and help through the process of probate

Totally professional service second to none, nothing was too much bother and I received great advice with a speedy outcome, thanks to all the team

28 February 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for taking the time to leave our Wills & Probate team a review. Delighted to hear that you were pleased with the service.

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