Thomas Flavell & Sons Reviews 

63
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We chose Thomas Flavell & Sons as they were firmly established and local to us. From the start, we were put at ease in sorting out a new will, Philip listened well to our wishes and explained things v... See more

Company replied

Rated 5 out of 5 stars

Had a tricky situation with a settlement agreement and Sarah Toone provided the most helpful and reactive support I needed in a time of urgency and (in my personal view) crisis situation. I know Sara... See more

Company replied

Rated 5 out of 5 stars

I hired Judith Wheeler to help with my divorce and have nothing but positive things to say. Judith’s calm demeanor, intelligence and professionalism made a long, difficult divorce so much easier to d... See more

Company replied

Rated 5 out of 5 stars

Lara was excellent and made everything run smoothly as soon as she became involved in this already progressed and somewhat tricky property sale. Her ability to step in and quickly get things on track... See more

Company replied

Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Estate Planning Lawyer
  5. Family Lawyer

Written by the company

Thomas Flavell & Sons is a regional law firm with offices in Hinckley and Leamington Spa, serving clients across Leicestershire, Warwickshire as well as further afield, providing legal services to individuals and businesses. We are well-known in the communities we serve, with a high proportion of our work coming from repeat clients and referrals. We offer a comprehensive range of legal services to assist individuals, families, and businesses. Our services include conveyancing, family law, wills, trusts and probate, power of attorney, contentious probate (contesting a will), litigation and dispute resolution, notary services, settlement agreements, and business legal advice. Our well-established award-winning Midlands firm boasts a rich history and a promising future. Founded in 1809 and joined by Thomas Flavell in 1910, the practice proudly carries his name. The Flavell family remained integral to the firm until Tom Flavell's retirement in late 2016. We cultivate a refreshing, employee-centric culture that fully supports our team, enabling them to consistently deliver exceptional service to both long-standing and new clients. Our journey has seen us evolve from a 19th-century high street solicitor into a modern law firm, continuously adapting to the ever-changing legal market. We take immense pride in our team of professionals, who possess a diverse range of specialisations, qualifications, and experience across all departments. This creates an ideal environment for learning, development, and knowledge sharing, fostering continuous growth for all employees.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

63 reviews

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4.7

All reviews

(63)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Excellent experience from start to finish. Jamie and Mark were both warm, supportive and highly responsive. Very pleased and highly recommend.

24 February 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for your review, and delighted to hear what an excellent experience you had with the team. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Timely and efficient recommend

Conveyancing of deceased estate some 200 miles away. Property was sold by auction and everything including solicitors was conducted online. Simple and seamless and given the auction timeframe and restricted peramiters all was done very speedily. We were very pleased with price and wouldn't hesitate to recommend or use again.

17 February 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for your review. Really pleased to hear that your experience with TFS was such a positive one. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Simply very good at what they do!

used for a few diffrent services and departments, and they have all been great. Will use again in the future

2 February 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thanks Dan! Really appreciate your review and and we look forward to working with you again in the future.

Rated 5 out of 5 stars

April and Izzy was fantastic

April and Izzy was fantastic. Great service, friendly, attentive, good communication throughout the process. Highly recommended.

10 February 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you for your review Johan, delighted to hear what a great experience you had.

Rated 5 out of 5 stars

A friendly and professional service

A friendly and professional service. Refreshing to be able to telephone or e-mail and get a quick response. I would have no hesitation in recommending to anyone looking to buy or sell a property.

6 February 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for taking the time to leave a review about Thomas Flavell & Sons. Delighted to hear what a positive experience you had.

Rated 5 out of 5 stars

Exceptional Service

Exceptional Service

I recently had the pleasure of working with Jamie from Thomas Flavell and Sons during the sale of my house, and I cannot recommend them highly enough!

The communication was outstanding; he kept me informed at every stage, promptly answering all my questions and addressing any concerns I had. Jamie took the time to explain the legal jargon in a way that was easy to understand, which made me feel confident and well-informed throughout the transaction.

Thank you for making this experience so positive for me and my family!

17 January 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for taking the time to leave a review about your experience working with Jamie and the team at Thomas Flavell & Sons. Delighted to hear what a great service you had. We look forward to working with you again in the future.

Rated 5 out of 5 stars

We were kept up to date with the…

We were kept up to date with the progress of our house sale. The process was made very easy for us

11 July 2024
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for your review - really pleased to hear that the process progressed well for you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Thoroughly Professional Conveyancing Service

We recently engaged Thomas Flavell and Sons to deal with the sale of my mother's cottage and were impressed with their efficiency and professionalism. The sale was not a straightforward one as it turned out that our purchasers were not ready to proceed, however Mark and Jamie took all the difficulties in their stride and were at all times supportive, patient and accessible. They worked hard to make the process run as smoothly as possible. We particularly appreciated the promptness that all enquiries were dealt with. This was especially helpful as our purchaser's solicitors were frustratingly slow to respond! Thomas Flavell were recommended to us and we would not hesitate to pass this recommendation on.

7 January 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Delighted to read this review about your experience with Thomas Flavell & Sons and in particular Jamie and Mark. Thank you for taking the time to leave a review, and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent professional service

A very professional conveyancing team with excellent communication for updates and advice. Polite, knowledgable and efficient.
Latest modern systems in place to enable all the documents to be sent digitally which speeded up all the processes and this helped as I lived some distance away so it could all be completed remotely.
Highly recommended.

10 January 2025
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for taking the time to leave a review. Delighted to hear what a positive experience you had with the conveyancing team, and that you appreciate the technology we have in place to aide the process. We look forward to being able to assist you again in the future.

Rated 5 out of 5 stars

Won’t use anyone else in future

Kelly’s communication throughout the whole process has been fantastic which made everything much easier. She was more than happy to take a quick call and progressed everything quickly without delay, can’t fault Kelly or her team. Many thanks

1 August 2024
Unprompted review
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Reply from Thomas Flavell & Sons

Delighted to hear what a great experience you had working with Kelly. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Professional, efficient, effective, caring

Judith Wheeler was brilliant from day-one in handling my case. Judith would always write or phone back asap, and invariably the same day, and was very accurate and efficient in all her communications and work. She always presented a calm, pragmatic, and solution-oriented, demeanour, however difficult the situation. An excellent, caring, and very experienced professional. I would recommend Judith to all without hesitation.

17 December 2024
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for your review. Delighted to hear how pleased you were with the service you received from Judith.

Rated 1 out of 5 stars

Do not use

GDPR breached early on in our conveyancing, which is reason enough to leave a 1 star review but it’s really only the start. Nothing but inconsistent incompetence holding up every aspect of our move. If you’ve got any sense, use any other solicitor on the planet.

1 June 2024
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you for leaving a review. As per our communications via email, this matter has been resolved - there was no breach of GDPR, but we accept that human errors were made on this occasion. We have reviewed our practices to ensure errors cannot happen again in the future.

Rated 5 out of 5 stars

Great service when handling my property sale.

So glad I chose this local solicitors for handling the sale of my property! The property was on the south coast but being able to pop into the office near me definitely helped the sale proceed quickly.
A friendly and efficient service in my experience, so happy to recommend!

15 October 2024
Unprompted review
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Reply from Thomas Flavell & Sons

Thanks for your review Stephen! Delighted to hear what a positive experience you had with TFS. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Sadia Ahmed helped guide us selling and…

Sadia Ahmed helped guide us selling and buying a new home. As we haven't moved in 38 years, it felt very daunting. She has been calm and very helpful with a great deal of knowledge. It has felt very stressful at times but Sadia has managed to make things easier. I can't thank her enough.

18 October 2024
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for taking the time to leave us a review. Delighted to hear what a positive experience you had with Sadia, and glad that she ensured you had a positive experience with your move. We hope you will be very happy in your new home.

Rated 5 out of 5 stars

Efficient, helpful and in control.

TFS handled the conveyancing for our house sale and purchase.
Throughout the whole process they dealt promptly and efficiently with occasional bumps in the road, and communication was excellent.
They always gave the impression that nothing was too much trouble, advised helpfully when necessary and always delivered on what was agreed.
Better still, when we approached the finishing line, all the different components were brought together seamlessly to everyone’s satisfaction.

27 September 2024
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you so much for taking the time to leave a review. Delighted to hear what a positive experience you had with our team.

Rated 1 out of 5 stars

Terrible service

Terrible service, no communication they send out on line forms to complete and then you don’t hear anything. No rush to help me complete timely. Not even a phone call.

16 September 2024
Unprompted review
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Reply from Thomas Flavell & Sons

I'm sorry to hear that this has been your experience so far. I have asked the relevant member of our team to contact you by telephone.

Rated 5 out of 5 stars

Great Experience on multiple occasions

We used Thomas Flavell in the purchase of our first home. We had a great experience using Hiren and Shelley and would highly recommend. They were able to complete all the paperwork in 3 weeks and we were able to move in, within 4 weeks. We are now using them again in the sale of this property and purchase of another, again they have been fantastic and we have been consistently waiting for the buyer’s solicitors and sellers solicitors who have been holding things up. Very fair pricing as well.

3 September 2024
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you for taking the time to leave a review for us. We hope you'll be very happy in your new home, and look forward to working with you again in the future.

Rated 5 out of 5 stars

Fantastic

Fantastic service from Hiren and Shelly, always on the end of the phone to answer any questions and emails replied to promptly, would definitely recommend and use in the future.

20 October 2023
Unprompted review
Rated 1 out of 5 stars

Disorganised and clueless.

Disorganised and clueless,seem to be using lots of non lawyers such as paralegals with little experience to pass people from laywer to laywer with. no real understanding of who they need to send you to.

Lawyer at Hinckley agressive and rude when asekd for detailed answers. Very odd firm, feels as though it's set up to make maximum profits by keeping you away from actual lawyers and sending you through various paralegals and other not fullt qulaified legal staff.

21 September 2023
Unprompted review
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Reply from Thomas Flavell & Sons

Thank you for leaving your feedback Avourneen. The firm do have Paralegals and we can assure you they are experienced in what they do - having Paralegals in a Law firm is standard practice as they assist the Solicitors and Chartered Legal Executives. We are sorry you feel you were unable to reach your desired Solicitor. We are happy to discuss this in more detail to understand who you needed to speak to and what the matter was in relation to. Please do call to speak to Lindsey Dewart on 01926 887700 or email lindsey.dewart@thomasflavell.co.uk with more information to enable us to investigate further.

Rated 1 out of 5 stars

Don’t bother trying to get a Will organised from these people

I applied online using their standard form for a will and spent 30 minutes completing all of the required detail. This was three weeks ago. Nobody even bothered calling me back. I chased again via email….Still no reply. I finally phoned today to be told they’re too busy to do it, what a waste of my time. However, probably just as well if this is the kind of sloppy attitude I would experience , i don’t really want them writing my will!

17 August 2023
Unprompted review

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