Purchased new Thomas Sabo sunglasses from this site to replace the ones I lost. As this was my first time I might have expected delivery by DHL to be faster but after some patience and excellent help... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Myself and my wife went into the Birmingham shop after she had spoken to Sophie to arrange a delivery of a snoopy charm/necklace from the Manchester branch as it was the last one available at the ti... See more
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I’ve been purchasing jewellery from Thomas Sabo for many years now, mostly shop bought, but more so now online, which I will honestly say has been a pleasure. Delivery from Germany to the UK is fast,... See more
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I had such a wonderful experience today at Thomas Sabo Lakeside! A huge thank you to Gabi, who was absolutely amazing from start to finish. She was so friendly, patient, and knowledgeable, and real... See more
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Company details
Written by the company
In 1984, entrepreneur Thomas Sabo laid the foundations for a company that was to become the embodiment of high-end silver jewellery within a period of just a few years. Since then, the brand has internationally made a name for itself with hand-finished creations and a constantly-growing watches and eyewear segment. The attention to detail and the high standard of quality are what make THOMAS SABO stand out. All our activities, creative processes and designs pursue this maxim. Discover the world of THOMAS SABO online and in our retail stores.
Contact info
Silberstraße 1, 91207 , Lauf a. d. Pegnitz, Germany
- +49 (0) 91 23-97 15 0
- service@thomassabo.com
- www.thomassabo.com
4.3
Excellent
3K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleasant high level service
Very pleasant high level service, and the product looks like a very good quality. I’ve had a nice experience so far and have a strong desire to come back again in the future for another item.
19 March 2026
Unprompted review
Reply from THOMAS SABO
Hello Irina,
Thank you for your five-star review! We are pleased you were satisfised with the high level of service, as well as the quality of the product itself. We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
I purchased a chain as a gift
I purchased a chain as a gift. The individual felt it was too small/thin. I got the return label, after providing the necessary paperwork twice. Put it in the mail March 4th. On the 11th I tracked it because I hadn't had any feedback. It was delivered on the 5th. I've sent two e-mails requesting an update. All I get back is their auto response saying it could take a few days to respond. It's been 6 days and I've yet to receive any response.
So far this has not been a great experience and I would just like my refund.
4 March 2026
Unprompted review
Reply from THOMAS SABO
Hello Christine,
Thank you for your review regarding your recent order with us. We are sorry to hear that the recipient found the necklace chain too thin and this needed to be returned. The necklace purchased is a 1mm design and therefore designed to be a little more delicate in nature.
Returns from Canada are usually processed within 7 business days of arrival. As this page is monitored by our European Customer Service Team who are unable to assist with enquiries from the USA and Canada, we have reached out to the responsible team and have asked them to make contact with you. Please continue check your inbox and junk/spam folder for an email from onlineservices@thomassabo.com.
Kind regards,
Your THOMAS SABO Team
Customer Service at Braehead
The staff at Braehead store are all very welcoming and friendly. I now have quite a few pieces of jewellery, which I love, but the staff are what makes me want to go back there. I have had lots of visits with my daughter as she is an avid fan of the jewellery and each visit has been excellent. Great customer service each time. I was in on sat 14th March to have some links removed from my new watch and once again the young lad was so helpful. The other chap was also welcoming whilst the staff member was away fixing my watch. I'm a very happy customer and cant recommend them enough.
14 March 2026
Unprompted review
Reply from THOMAS SABO
Hello Leslie,
Thank you for your lovely feedback for our Glasgow Braehead team. We're so pleased you always have a great experience when visiting and we will gladly share your feedback directly with the team. We look forward to seeing you again the near future!
Kind regards,
Your THOMAS SABO Team
I have been into Thomas Sabo shops to…
I have been into Thomas Sabo shops to purchase presents on a number of occasions. However, I have been unable to get to the shops, so I purchased on line. I thought this would be fine as delivered by Royal Mail.
The purchase I made was later than expected delivery, and I had a message from Royal Mail it was going to be delivered on Saturday. But no. The delivery came today while I was at work, no
Option of safe place given (normally Royal Mail would take to our Post office in the village if no one is in) my Royal Mail notification said today no signature required??? This is a £475 item which was left on my front doorstep with Thomas Sabo written on the box.
Completely careless delivery
16 March 2026
Unprompted review
Reply from THOMAS SABO
Hello Teresa,
Thank you for your review regarding your recent order with us.
We are sorry to hear of the issues related to your delivery via Royal Mail. Delivery to the UK is currently estimated at 4-6 working days (excluding weekends). We can see that Royal Mail provisionally scheduled your delivery for Saturday, however due to processing delays at your local depot, this was postponed to the following Monday, resulting in the parcel arriving one day later than estimated. We appreciate delays are never welcomed and wish to apologise for any inconvenience caused.
Our parcels are not usually automatically diverted to a post office unless you have set-up a specific re-direction with Royal Mail for your address, however it is very disappointing that the parcel wasn't left in a designated safe place. We will gladly pass your feedback on to Royal Mail and investigate this further.
Despite the frustration regarding delivery via Royal Mail on this occasion, we hope you enjoy your new purchase and also hope to provide a more seamless delivery experience in the near future.
Kind regards,
Your THOMAS SABO Team
I love Thomas Sabo jewelry
I love Thomas Sabo jewelry. They are amazing and even the packaging is beautiful. I love my new collectipn turquoise ring ❤️❤️❤️❤️
11 March 2026
Unprompted review
Reply from THOMAS SABO
Hello Viktória,
Thank you for your lovely feedback for our designs, as well as our gift packaging. We hope you enjoy wearing your new turquoise ring for many years to come.
Kind regards,
Your THOMAS SABO Team
Sooo helpful!
I had a problem with my purchase, so, I got in touch with Jack in customer service, oh my gosh he couldn't do enough to help and the store staff in Glasgow and Braehead are lovely!
I am now delighted with my purchase! Thank you all so much ❤️ 😘😘😘
16 February 2026
Unprompted review
Reply from THOMAS SABO
Hello Susan,
Thank you for your kind feedback for the service received from Jack in our Customer Service Team, as well as in our Buchanan Galleries and Braehead store.
We're so pleased everyone could assist in getting your anklet exchanged for the different length and we hope this can finally be enjoyed.
Kind regards,
Your THOMAS SABO Team
I had such a wonderful experience today…
I had such a wonderful experience today at Thomas Sabo Lakeside!
A huge thank you to Gabi, who was absolutely amazing from start to finish. She was so friendly, patient, and knowledgeable, and really took the time to help me choose the perfect piece. With her help, I picked out a stunning Rebel at Heart bracelet that I completely fell in love with.
Gabi made the whole experience feel special and effortless — nothing was too much trouble, and her eye for style was spot on. I’m beyond happy with my purchase and truly appreciate her outstanding customer service.
If you’re visiting Thomas Sabo Lakeside, I highly recommend asking for Gabi — she’s fantastic! ✨
18 February 2026
Unprompted review
Reply from THOMAS SABO
Hello Ashton,
Thank you for your amazing review for your visit to our Lakeside store.
It is wonderful to hear that you received excellent service from Gabi. We will ensure that your feedback is passed on personally and we thank you for sharing your experience with us.
We look forward to seeing you again and hope you enjoy wearing your new Rebel at Heart bracelet.
Kind regards,
Your THOMAS SABO Team
This was my first time ordering online…
This was my first time ordering online from here and everything was first class. Updating emails were sent regularly keeping me fully informed of the process. Bracelets arrived within the time slot given and in perfect condition.
12 February 2026
Unprompted review
Reply from THOMAS SABO
Hello MDaly,
Thank you for your lovely review regarding your recent order with us. It's great to hear that you were pleased with the ordering and delivery process, as well as the jewellery itself. We hope the bracelets are thoroughly enjoyed and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Received my order today which was…
Received my order today which was great.
I would have given five stars only for the following:
1. The size of the box was far too big for the three items ordered.
2. The necklace arrived with a knot, whilst I appreciate this could have happened in transit if the necklace had of been placed securely in the box rather than in the small plastic bag , this would not have happened. Given that this was a delicate thin chain it took a good fifteen minutes to undo the knot..
Altogether happy with my purchase and would have no hesitation to buy again
7 February 2026
Unprompted review
Reply from THOMAS SABO
Hello Patricia,
Thank you for your review regarding your recent order with us.
Whilst we are pleased to hear that you were happy with your purchase, we are very sorry to hear this arrived knotted. We currently include all necklaces within a sealable bag, which is designed to stop the necklace from tangling during transit. It is frustrating to hear that this did not help on this occasion.
We also value your feedback regarding our packaging being too large for the items purchased. We do have several sizes of boxes for transit, therefore it is likely that our smaller size box was too small for the gift boxes to be safely stored. Nevertheless we will pass this feedback on to the relevant department.
We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Thomas Sabo always has the perfect gift…
Thomas Sabo always has the perfect gift for any occasion. My wife is always delighted to find a black TS gift bag and I'm happy to take the praise. I always find a great selection of options, easy to order online and delivery is super quick. Thank You TS
4 February 2026
Unprompted review
Reply from THOMAS SABO
Hello Gary,
Thank you for your five-star review. It's great to hear that your purchases with us always impress your wife. We appreciate your feedback regarding the ease of ordering, the range of products and the speed of delivery too.
We look forward to serving you for many years to come and hope your latest purchase makes an excellent gift.
Kind regards,
Your THOMAS SABO Team
I am extremely disappointed with my…
I am extremely disappointed with my experience with Thomas Sabo. A ring of mine was lost while in their care — a ring that held significant sentimental value to me. While I understand that mistakes can happen, the way this situation was handled afterward was very upsetting.
Instead of properly resolving the issue, I was given a replacement of the same style but in a different size, which is not equivalent and not something I can properly use. The original ring cannot be replaced emotionally, and this was never adequately acknowledged.
To make matters worse, the only compensation offered was 20% off a future purchase, which feels completely inadequate given the circumstances. Offering a discount that requires me to spend more money with the company does not resolve the loss or demonstrate accountability.
I expected far better customer care from a brand like Thomas Sabo. Sadly, this experience has left me feeling unheard and undervalued as a customer, and I would think twice before trusting them with anything of personal importance again.
3 February 2026
Unprompted review
Reply from THOMAS SABO
Hello Kalli,
Thank you for your review.
Our Customer Service Team have confirmed that they have been in contact with you in the recent days to discuss this matter in more detail, following on from previous communication with our Cardiff store.
This was a very unusual and rare occurrence for which we sincerely apologise for. All items are insured whilst in our possession for the value of the item and/or the price paid.
As the item has been discontinued for over 8 years, we were unable to directly replace the same size, however as you wished to have the same design, we offered to replace the ring in the same design, albeit with one size difference, where our offer was accepted.
Although this was accepted, only the value of the item is insured therefore we were unable to accommodate your suggestion of receiving the replacement item, and in addition, a gift card for the value of the same design.
Our Cardiff team were however able to provide a small gift in-store as a further apology and our Customer Service Team have added a 20% discount to your customer account for use in the near future.
We are disappointed that we have been unable to resolve your complaint to your satisfaction on this occasion - we have endeavoured to solve your case exceeding our usual service guidelines. Unfortunately, all possibilities have been explored and considered for your case to ensure your satisfaction, so it is with regret that we have not been able to meet your expectations on this occasion.
Once again we wish to apologise for any inconvenience caused.
Kind regards,
Your THOMAS SABO Team
Customer service was excellent
Customer service was excellent. Earrings arrived today, perfect! Thank you.
3 February 2026
Unprompted review
Reply from THOMAS SABO
Hello Lesley,
Thank you for your five-star feedback. It's great to hear that we could impress you with our Customer Service and we're so pleased you are happy with your purchase.
We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Purchase on line was so easy
3 February 2026
Unprompted review
Reply from THOMAS SABO
Hello Anne,
Thank you for your kind feedback regarding your recent order with us.
We're so pleased that you found the ordering process easy and stress-free. We hope you are thoroughly enjoying your purchases and we look forward to serving you again in the future!
Kind regards,
Your THOMAS SABO Team
Good Customer Service after my review
Having given a lower rating for my order not having been delivered in time for Christmas, I now understand that this was not the fault of the Company, but it's delivery service. The Company have contacted me since and I have received excellent customer service from them. I will use this Company in future
23 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Gail,
Thank you for your latest and updated review.
It's great to see that Jack was able to reach out and provide assistance regarding this matter, to help resolve this to your satisfaction. We're very grateful for you sharing your experience of this resolution and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Excellent communication
Excellent communication on retuning a necklace for repair/replacement kept informed of process and all sorted within 3 weeks
30 January 2026
Unprompted review
Reply from THOMAS SABO
Hello June,
Thank you for your lovely review and feedback regarding your recent warranty claim.
It's great to hear that we could resolve this for you so quickly, as well as being pleased with the service received from our Customer Service Team.
Please do not hesitate to reach out to us directly if we can provide any further help in the future.
Kind regards,
Your THOMAS SABO Team
Easy ordering
Easy ordering, despatched in a timely manner and very well packaged.
28 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Philip,
Thank you for your five-star feedback!
It's great to hear that you found the ordering process easy, as well as being impressed with the speed of dispatch and the secure packaging of your parcel.
We hope to serve you again in the near future.
Kind regards,
Your THOMAS SABO Team
I regularly order from Thomas Sabo and…
I regularly order from Thomas Sabo and the communication is excellent, they keep you updated from when you make your order and you can track your package.
The items always arrive well packaged and very quickly, considering they have to travel through customs. My wife is really happy with the charms and the ring and the fit is perfect.
23 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Reg,
Thank you for your kind feedback regarding your recent orders with us.
We're really pleased we can continue to impress you through regular order and delivery updates, as well as purchases arriving quickly and well-packaged.
We hope your wife enjoys your latest gifts and we look forward to serving you again for many years to come.
Kind regards,
Your THOMAS SABO Team
Seamless experience Meadowhall store
27 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Mick,
Thank you for your kind feedback for the service received in our Sheffield Meadowhall store. We'll ensure this is shared directly with the team and we hope to see you again in the near future.
Kind regards,
Your THOMAS SABO Teeam
Lovely heart bracelet
Lovely heart bracelet, good quality bought as a present and paid the extra £1 for the gift bag which was well worth the money.
27 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Eirwen,
Thank you for your lovely feedback regarding your online purchase with us. We're so pleased you are happy with the quality of the bracelet, as well as the gift packaging received too.
We hope this makes an excellent gift!
Kind regards,
Your THOMAS SABO Team
Good quality item very happy with my…
Good quality item very happy with my purchase . Paid £1 for a gift bag , also good quality , came with a ribbon and bow . Would definitely order again
23 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Carol,
Thank you for your review regarding your recent order with us. It's great to hear that you were pleased with the quality of your jewellery, as well as the gift packaging too. We look forward to serving you again in the future.
Kind regards,
Your THOMAS SABO Team
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