Purchased new Thomas Sabo sunglasses from this site to replace the ones I lost. As this was my first time I might have expected delivery by DHL to be faster but after some patience and excellent help... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Myself and my wife went into the Birmingham shop after she had spoken to Sophie to arrange a delivery of a snoopy charm/necklace from the Manchester branch as it was the last one available at the ti... See more
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I’ve been purchasing jewellery from Thomas Sabo for many years now, mostly shop bought, but more so now online, which I will honestly say has been a pleasure. Delivery from Germany to the UK is fast,... See more
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I had such a wonderful experience today at Thomas Sabo Lakeside! A huge thank you to Gabi, who was absolutely amazing from start to finish. She was so friendly, patient, and knowledgeable, and real... See more
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Company details
Written by the company
In 1984, entrepreneur Thomas Sabo laid the foundations for a company that was to become the embodiment of high-end silver jewellery within a period of just a few years. Since then, the brand has internationally made a name for itself with hand-finished creations and a constantly-growing watches and eyewear segment. The attention to detail and the high standard of quality are what make THOMAS SABO stand out. All our activities, creative processes and designs pursue this maxim. Discover the world of THOMAS SABO online and in our retail stores.
Contact info
Silberstraße 1, 91207 , Lauf a. d. Pegnitz, Germany
- +49 (0) 91 23-97 15 0
- service@thomassabo.com
- www.thomassabo.com
4.3
Excellent
3K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BRACELET
Just received my bracelet..it's gorgeous.
And gift bag with ribbon etc special extra touch .
Good contact ,keeping information of delivery status up to date .
23 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Jennifer,
Thank you for your five-star feedback! We're so pleased you love your new bracelet and we hope to serve you again in the near future.
Kind regards,
Your THOMAS SABO Team
Ordering, communication updates and items all excellent
Ordering was straightforward and sale extra 20% was very welcome as well. I received great communication at every stage of order, shipping and delivery. I am very happy with my purchases and looking forward to wearing them when I’m out and about.
23 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Tracy,
Thank you for lovely review regarding your recent order with us.
It's great to hear that you were pleased regarding the communication of delivery, as well as being pleased with your purchases. We hope you enjoy wearing these for many years to come.
Kind regards,
Your THOMAS SABO Team
product took 8 days to arrive and then…
product took 8 days to arrive and then the box was severely damaged
22 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Harvey,
Thank you for your review regarding your recent order with us. We are sorry to hear that you were disappointed with the delivery timeframe, as well as your parcel arriving damaged.
Sadly delivery is estimated at 4-6 working days (excluding weekends) from ordering. We can see that your order was delivered on the 6th working day, so we are sorry this took the full delivery timeframe to arrive.
Your parcel has not been registered as damaged by Royal Mail upon delivery, therefore we will be happy to look into this further to help you. A member of our Customer Service Team will be in touch via email within 60 minutes to offer assistance.
Kind regards,
Your THOMAS SABO Team
Outstanding service
My bracelet (a gift from my daughter) needed to be repaired and I thought I’d have to pay for this which was fine but after digging out the original order we found it had a two year warranty, which was amazing in itself. So Thomas SABO took the bracelet back to Germany for repairs and I’ve just got it back looking brand new. Even the engraving (scratched and dull after a year of continuous wear) looks pristine. I am absolutely thrilled and I haven’t paid a penny. What amazing service for an item that didn’t cost the earth but is priceless to me. Well done Thomas SABO for outstanding customer care.
22 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Mrs T,
Thank you so much for your sharing your feedback regarding your recent warranty claim.
Whilst it is always disappointing if an item requires a repair, it's great to hear that we have been able to rectify this for you, exceeding your expectations. All repairs are completed on-site by our own highly-trained silversmiths so we take great care ensuring these are finished to the highest standard.
Please do not hesitate to reach back out to our Customer Service Team if we can provide any help or assistance in the future.
Kind regards,
Your THOMAS SABO Team
Thomas Sabo kept me informed all the…
Thomas Sabo kept me informed all the way from the very start of my order right to delivery ⭐️
The product I ordered is for a present and I am very pleased with it ⭐️
My item was packed extremely well ⭐️
21 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Denise,
Thank you for your lovely feedback regarding your recent order.
We're so pleased you were happy with the order/delivery updates, as well as the product and packaging itself.
We look forward to serving you again!
Kind regards,
Your THOMAS SABO Team
Very nice ring
Very nice ring, but the size is a little bit smaller, than I expected. The delivery was excellent and quite fast.
15 January 2026
Unprompted review
Reply from THOMAS SABO
Hello A,
Thank you for your review regarding your recent order with us.
We're pleased to hear you like your new purchase, however we are sorry if you feel this is a little bit smaller than anticipated. If you need any assistance, please contact us directly at service@thomassabo.com
Kind regards,
Your THOMAS SABO Team
Amazing and very high quality jewellery…
Amazing and very high quality jewellery ❤️I’m customer for couple of years and newer find anywhere such an amazing piece of art jewellery 🥰Thomas Sabo never disappoint me!!!
15 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Laura,
Thank you for your five-star feedback!
We're so pleased you are always happy with the quality of your purchases, as well as our detailed designs. We look forward to serving you for many more years to come.
Kind regards,
Your THOMAS SABO Team
Beautifully well crafted ring very…
Beautifully well crafted ring very happy with the quality and design Thomas sabo will always be my No1 go-to for high quality jewellery.
13 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Stephen,
Thank you for your kind feedback regarding your recent purchase with us. It's really lovely to hear that we are your go-to for your jewellery needs and we look forward to serving you for many years to come.
We hope you enjoy wearing your new ring!
Kind regards,
Your THOMAS SABO Team
Very patient and helpful
Very patient and helpful. I really enjoyed our conversation and this shopping experience.
14 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Yue Pan,
Thank you for your kind feedback for your recent contact with Jack in our Customer Service Team.
It's great to hear we were able to assist with your enquiry and we hope you enjoy wearing your new necklaces. Thank you again for sharing your experience with us.
Kind regards,
Your THOMAS SABO Team
Love my new jewellery love Thomas sabo…
Love my new jewellery love Thomas sabo miss the shopping Edinburgh
13 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Ms Murray,
Thank you for your five-star feedback!
We hope to return to Edinburgh in the near future, but in the meanwhile, we hope you enjoy your new purchases.
Kind regards,
Your THOMAS SABO Team
10/10 costumer service and jewlery
I usually dont write reviews but I feel like its needed after my purchase. Incredible customer service which not only helped me with recommendations but also with a small refund after another discount was added on the website a few days after I had done my purchase.
Best customer service I have spoken to.
And the quality of the jewlery I got are SO pretty. I knew they were gonna look good but it was so much prettier than I imagined.
Thank you 🩷
13 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Cecilia,
Thank you for your lovely review regarding your recent shopping experience with us.
It's great to hear that Jack in our Customer Service Team was able to help with your enquiry, as well as being in love with the jewellery even more now it has arrived in person.
We hope you enjoy your new purchases and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Bonkers return policy
Bought an anklet on which the clasp unfortunately failed after a few months.
The return policy is hilarious.
Essentially, send the item at your own cost to a UK address, who then send it to Germany.
(Please don’t bother them until 15 business days have elapsed)
At which point you now wait for “several weeks” to be told whether they’ve accepted your return or not.
Thomas Sabo are very clear that there will be no contact during this period and the first you will hear is a tracking number if they choose to repair/replace and youd better not expect any other updates until they decide. How dare you?
I can’t be sure but it definitely feels like the warranty returns procedure is designed to discourage warranty returns.
No matter, there are other stores selling cheap-ish fashion jewellery.
15 December 2025
Unprompted review
Reply from THOMAS SABO
Hello Jamie,
Thank you for your review.
We can see that our Customer Service Team have been in contact with you twice within the last 48 hours to re-confirm the procedures and policies regarding warranty claims.
If you need any further assistance until your anklet is dispatched, you can respond to the latest email received and our team will be happy to assist you.
Kind regards,
Your THOMAS SABO Team
I absolutely love this ring
I absolutely love this ring, and absolutely gutted that I have to return it 😢. My fingers are just too small, please make it in a smaller size x
9 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Vanessa,
Thank you for your review regarding your recent order with us. We are sorry to hear that despite loving the design, there are no smaller sizes available.
Although many of our rings start in a Size 48, this specific design is only available from a Size 52 upwards. We will gladly pass your feedback on to our design team and despite needing a return for this item, we hope you may be able to find an alternative design in the size required.
Kind regards,
Your THOMAS SABO Team
Very good quality
The Thomas Sabo parcel was delivered by hand from my friendly postman and was very well packaged. I had ordered a charm for my bracelet which is nicely filling up and a pair of small stud earrings both are of very good quality.
5 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Lynn,
Thank you for your lovely review regarding your recent order with us. It's great to hear that delivery went smoothly and most importantly, that you are happy with the quality of your purchases. Enjoy and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Excellent service.
Excellent service.
The item purchased is fantastic. In quality and appearance.
5 January 2026
Unprompted review
Reply from THOMAS SABO
Hello K Ogaro,
Thank you for your kind feedback for the service received, as well as the quality of the item purchased. We hope we can continue to impress you with future orders with us.
Kind regards,
Your THOMAS SABO Team
Bracelet was in the mens section
Bracelet was in the mens section. Far to small. Disappointed as it doesn't fit
6 January 2026
Unprompted review
Reply from THOMAS SABO
Hello David,
Thank you for your review regarding your recent order with us. We are sorry to hear that the bracelet is too small for your wrist.
Sadly the bracelet purchased is 16cm in length, advertised at the time of the purchase. Whilst this is a unisex design, we would always advise carefully checking the sizes available and when adding to the cart to ensure that the length ordered matches your wrist size.
We offer a 30 day returns period for all non-engraved goods and if you require any help with actioning this, please contact us via service@thomassabo.com and we will be very happy to help you.
Kind regards,
Your THOMAS SABO Team
I treated myself to this silver…
I treated myself to this silver necklace and I’m so glad I did. It’s beautifully made, with a lovely shine and a timeless design that goes with everything. It feels high quality and sits perfectly when worn. I’ve already had several compliments – a perfect little self-gift.
I have previously purchased myself the anklet, worn it in the sea whilst on holiday and I do not remove it for showers etc it is still a stunning piece of jewellery not tarnished and still stunning ❤️
Highly recommend
6 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Claire,
Thank you for your five-star review for your recent order with us.
We're so pleased that you are happy with the design and quality of your new necklace. It's also great to hear that previous purchases have continued to uphold their quality since purchase.
We look forward to serving you again!
Kind regards,
Your THOMAS SABO Team
Charlie Brown Charm from the Peanuts collection and Paperclip Necklace
More beautiful pieces from Thomas Sabo, which I’ve been collecting for many years now. Purchasing online is a dream, as delivery from Germany to the UK is extremely fast, packaging is great, but most importantly of all is the product itself, and I am never disappointed. Thank you once again Thomas Sabo, what a delight.
6 January 2026
Unprompted review
Reply from THOMAS SABO
Hello Jaq,
Thank you for your latest five-star feedback for your recent order with us.
We're really pleased that we have continued to impress you with the delivery service, packaging and the items purchased. We hope you enjoy your new Charlie Brown charm and necklace and we look forward to serving you again throughout the year.
Kind regards,
Your THOMAS SABO Team
Reply from THOMAS SABO
Hello Mr Tomlin,
Thank you for your five-star feedback regarding your recent order with us - we hope you enjoy your new charm!
Kind regards,
Your THOMAS SABO Team
Exceptional Awesome Customer Service
I visited Thomas Sabo at Cheshire Oaks today. Wow I Was Blown Away by The Exceptional Awesome Customer Service i Received from the Incredible Manager Gayle She Went Above And Beyond for me. What a Wonderful Kind Lady She is. Also A Shout Out To the Exceptional Awesome Kind LILIANA. GAYLE was incredibly Stylish and Just So Stupedious 😍 I Love Thomas Sabo as their Jewellery is just So Fantastic and Beautiful 😍 Thankyou So Very Much GAYLE AND LILIANA You Are So Very Much Appreciated ☺️ Amazing Ladies.
31 December 2025
Unprompted review
Reply from THOMAS SABO
Hello Gale,
Thank you for your review regarding your experience in our Cheshire Oaks store.
We are really pleased to hear that you received excellent service from the team and we will ensure that your feedback is passed on directly.
Thank you for your valuable feedback and we look forward to serving you again soon.
Kind regards,
Your THOMAS SABO Team
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