Thorneycroft Solicitors Reviews 

1,076
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and supportive staff for guiding them through property purchases and legal claims with remarkable dedication and care. Communication is consistently highlighted as outstanding, with people noting that team members respond promptly, answer all questions thoroughly, and keep everyone fully informed at every stage. However, some reviewers were not happy with occasional delays, noting that certain property completions and legal procedures took longer than anticipated. A few other people also felt that navigating unexpected administrative backlogs required extra patience and time during their overall journey with the firm.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Reviewers express high satisfaction and praise the service for being professional, efficient, and reliable.... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Claim

Clients share positive opinions on claim handling, highlighting professional and dedicated legal support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

William Pembleton took over our case a few months back and has been extremely attentive and quick with anything that needs doing. Very on the ball. No questions have been to much trouble for him... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We recently used Lisa’s services to buy and sell our home, and I genuinely can’t speak highly enough of her. From start to finish, she was absolutely brilliant—professional, proactive,... See more

Company replied

Rated 5 out of 5 stars

Claire and Lisa were excellent. Purchase went through like a dream, sale was quite Tricky due to buyers solicitors not accepting indemnity. Lisa tried many things to push it through and eventually it... See more

Company replied

Rated 5 out of 5 stars

Both Chis Hughes and Tina Rowlands ensured the sale and purchase of our properties went through as quickly and as smoothly as was possible. Both of them kept in constant touch to ensure we knew where... See more

Company replied


Company details

  1. Lawyer

Written by the company

Thorneycroft Solicitors are a leading law firm, delivering high quality professional legal services and advice to individuals and their families. Founded in 1990, we have offices in Macclesfield, Holmes Chapel, and Whaley Bridge, but we look after the needs of clients wherever they are located throughout the UK. Our solicitors and legal specialists cover a wide range of professional legal services, offering a lifetime of legal care including Divorce and Family law, Conveyancing, Wills, Probate, Lasting Powers of Attorney, Clinical Negligence and Accidents at work and provide the very best advice as well as the highest levels of customer care. For further information visit our website www.thorneycroftsolicitors.co.uk or contact us on 01625 503444.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,076)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to the Conveyors

Many thanks to the conveyors at Thorneycrofts. James and Kamila handled the sale of our house in a very professional way, always ready to answer our questions and delivered a first class service. The house sale went through very well with their help along the way.

31 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Helpful and reliable

After my accident at work Hayley Gibson was really helpful and guide me through the process. She organized all the medical appoitments for me with enough time in advance. I am very happy with how my process of claim finished. The company is professional in every bit.

31 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Ref: 326837

I chose Thorneycroft to deal with an accident claim with Alistair Bailes and Sarah Hancock looking at my case. Sarah dealt with the final stages of my claim. She was invaluable and guided me through the process. I felt she was always there to answer my questions. She was extremely good at explaining the procedure and outcomes clearly, not just in emails but also through conversations over the phone. I highly recommend their services and a big thank you to both of them.

28 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Great communication made it very easy…

Great communication made it very easy from start to finish with a great result at the end, thank you!

28 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

William was so helpful and informative

William was so helpful and informative. Every query was answered quickly and he put my mind at ease when I had concerns. Could not recommend more highly.

6 December 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Excellent from start to finish can't…

Excellent from start to finish can't thank them enough allways look after you and allways give you updat throw out 100% thankyou so much agein .😚

30 December 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Succesfull Outcome

Ref: 343156
My case originally handled by Alastair Bailes, then transferred to Sarah, who successfully bought it to conclusion in January 2025.
Sarah kept me informed of every step and dealt very professionally throughout.

10 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

My injury claim. Since the start of my claim…

Since the start of my claim Thorneycroft solicitors have been amazing, I would just like to say Sarah Hancock imparticular who has been dealing with my case has been utterly amazing with regards to keeping me regularly updated with the details of my case & especially getting a higher pay out than was initially expected so 5/5 rating from me & if I ever need a solicitor anytime in the future I will definitely be getting intouch with Sarah Hancock @ Thorneycroft solicitors

23 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

On hand for advice

I had advice and support from Sarah Hancock who made everything easy to understand. She was easy to contact and quick to reply to emails and calls.

17 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Good

Sarah Hancock, supported me, during my injury claim (ref:342515).

She always kept me updated and made sure I understood, through each proceedings.

I highly recommend, Thorneycroft Solicitors.

Thank you, so much!

23 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Sarah Hancock/ AlistairBailes reference 341535/

I had a very serious work accident back in Aprill 2022 my case was originally handled by solictor Alistair Bailes , I felt that the case could have had a faster outcome considering the company I was suing accepted full responsibility, within the first email from my solicitors being
sent. In 2024 I was given a new solicitor Sarah Hancock , I felt that she pushed harder for the right outcome which is what you need from your solicitor, you could tell that she was a no nonsense bad ass whom worked tirelessly to get me a good outcome ,due to this I finally got my payout !
Bear in mind you will have to pay a 25% fee . I was however disappointed that I also had to
pay for all my treatments too from my payout . However without Sarah Hancock and Thorny Croft Solicitors I would
have received nothing so I am
grateful.

Thanks again Sarah x

Kind regards
Mrs Samantha Woodhall

23 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish, great communication on every step of the way I was updated with every new development, if I needed any help I was answered either that day or next day either by email or phone, every thing was very professional I really felt I trusted every bit of advice I was given on my claim and followed all advice given to me resulting in my successful claim wpuld highly recommend, excellent service

20 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

The personal touch …

Over the time in taken to proceed with the claim, I been updated on a regular basis, the phone call update is a personal touch. Thank you for obliging my personal request.

16 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Laura

Laura : very professional and fast responsive good worker and a great company

9 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Out standing service throughout the…

Out standing service throughout the process always keeping me up to date with the case

4 January 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Would recommend thorneycroft solicitors…

Would recommend thorneycroft solicitors settled my claim
Good friendly professional staff

19 December 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Great Establishment and Helpful

Tasneem was my solicitor and he was so quick to keep me updated and respond to me, I understood all the steps as his correspondence was so clear and concise. I highly recommend ThorneyCroft!

19 December 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Would recommend Thorneycroft they stuck…

Would recommend Thorneycroft they stuck with me through a complex accident claim at work always prompt to reply to emails and give guidance when unsure with procedures

17 December 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Thorneycroft Solicitors - Macclesfield

Having dealt with Thorneycroft and specifically Nathalie Speakman over the last few months, I can safely say I am most impressed with the service and support I have receievd. Nathalie has been so helpful, responsive and empathateic and has provided me with much needed support through my recent dealings with the courts. Thank you very much indeed team!

12 December 2024
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Very professional company

Very professional company. I feel I have had exceptional service , I would recommend to anyone. Thank you so much.

27 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

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