Thorneycroft Solicitors Reviews 

1,076
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and supportive staff for guiding them through property purchases and legal claims with remarkable dedication and care. Communication is consistently highlighted as outstanding, with people noting that team members respond promptly, answer all questions thoroughly, and keep everyone fully informed at every stage. However, some reviewers were not happy with occasional delays, noting that certain property completions and legal procedures took longer than anticipated. A few other people also felt that navigating unexpected administrative backlogs required extra patience and time during their overall journey with the firm.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Reviewers express high satisfaction and praise the service for being professional, efficient, and reliable.... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Claim

Clients share positive opinions on claim handling, highlighting professional and dedicated legal support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

William Pembleton took over our case a few months back and has been extremely attentive and quick with anything that needs doing. Very on the ball. No questions have been to much trouble for him... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We recently used Lisa’s services to buy and sell our home, and I genuinely can’t speak highly enough of her. From start to finish, she was absolutely brilliant—professional, proactive,... See more

Company replied

Rated 5 out of 5 stars

Claire and Lisa were excellent. Purchase went through like a dream, sale was quite Tricky due to buyers solicitors not accepting indemnity. Lisa tried many things to push it through and eventually it... See more

Company replied

Rated 5 out of 5 stars

Both Chis Hughes and Tina Rowlands ensured the sale and purchase of our properties went through as quickly and as smoothly as was possible. Both of them kept in constant touch to ensure we knew where... See more

Company replied


Company details

  1. Lawyer

Written by the company

Thorneycroft Solicitors are a leading law firm, delivering high quality professional legal services and advice to individuals and their families. Founded in 1990, we have offices in Macclesfield, Holmes Chapel, and Whaley Bridge, but we look after the needs of clients wherever they are located throughout the UK. Our solicitors and legal specialists cover a wide range of professional legal services, offering a lifetime of legal care including Divorce and Family law, Conveyancing, Wills, Probate, Lasting Powers of Attorney, Clinical Negligence and Accidents at work and provide the very best advice as well as the highest levels of customer care. For further information visit our website www.thorneycroftsolicitors.co.uk or contact us on 01625 503444.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,076)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

William and the team were brilliant

William and the team were brilliant! I appreciate the efforts regarding settling my claim.

Thank you!

8 April 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the service provided by Throneycroft Solicitors especially my personal solicitor Mr Stephen Southworth. I had an occupational injury for which I approached them. From the very beginning they were very good.They had their own way of processing the cases. From the very beginning investigations till the clearance of the case. It is definitely worth mentioning about the help and support received from them. They communicate effectively in a professional manner which is very important and useful. I was cleared about all the doubts I had during the process and they provide with the best advice which help us to understand the process and choose the best for us. I’m forever grateful for the service I received from them.

6 April 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Hayley was impeccable in dealing with…

Hayley was impeccable in dealing with my case which had been long and drawn out from the opposition. But she was persistent and did her job and exceeded all expectations. Thank you for helping me get a resolution. Would definitely recommend this solicitors and specifically Hayley if you want the job done properly and with a good outcome

4 April 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Really good experience

William was really good dealing with a claim for my son's accident. The whole process was swift with communication and updates from his end and I feel He done everything in his power to get us the best result.

1 April 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Helpful Company

Kamila was very quick to answer all my questions and enquiries. We were able to get the property sold and completed before March 31st deadline - crucial to the sale. Thanks again

28 March 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Great Service

I’d like to thank William Pembleton regarding the services he had provided. He was professional and informative.

I would definitely recommend.

20 December 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

A positive and supportive client-centred approach

We endured a protracted and stressful buying and selling experience due to several chain breaks for all manner of different reasons and have no hesitation in recommending both James and Kamilla in the conveyancing team at Thorneycrofts for always being there for us.
James was the consummate professional conveyancer, trustworthy, acting with empathy and integrity, with the perfect blend of experience and approachability. Kamilla supported him so well, ensuring the necessary processes were completed with proficiency and within the required timescales. Thank you both sincerely for getting us over the line to arrive (finally!) at our dream home. What a demanding and pressurised job you both have but you carry it out with such a positive client-centre approach.

24 March 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Personal injury Claim


I would highly recommend Thorneycroft Solicitors for the professional way they handled my claim.
Special thank you to William who processed my claim for providing up to date information and answering my questions

20 March 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Excellent service

Excellent service. I was kept up to date all of the time.
Every question was responded to immediately.
I would 100% highly recommend these Solicitors.
William was Very friendly and helpful.
Thank-you.

27 March 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Excellent service

Excellent service. I was kept up to date all of the time. Every question was responded to immediately. I would 100% recommend this Solicitors. Very friendly and helpful

7 March 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I used Thorneycrofts for a personal…

I used Thorneycrofts for a personal injury claim. Hayley dealt with my claim from start to finish and was very helpful. She kept me up to date and answered any queries I had in a timely and professional manner. I had never made a claim before but Hayley helped me get though it all. Many thanks Louise

11 March 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Perfect

Very fast , straight forward . Excellent service

5 March 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

RE Sarah Hancock

RE Sarah Hancock

Sarah handled my case (injury) in a very professional manner, very much to my satisfaction.

A Ryder

28 February 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Great solicitors for my personal injury claim

Recently used this solicitors for a personal injury claim. Hayley dealt with my claim from start to finish and she was brilliant. Her communication was great and she kept me updated every step of the way. I was very nervous to make a claim as I'd never had any experience in using a solicitor before so wasn't sure what to expect but she made everything so easy to understand and arranged all appoitments for me. Thank you very much for your help Hayley.

28 February 2025
Unprompted review
Thorneycroft Solicitors logo

Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I would like to thank the solicitors…

I would like to thank the solicitors for helping me with my claim, Hayley Gibson was really helpful, understanding and professional.

9 May 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Very helpful updating wills

Very helpful in bringing our wills up to date and pointing out things we might change or need to include. Also a few ideas to simplify them. Very thorough.

28 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Through a difficult time in my life the…

Through a difficult time in my life the team helped me with professional and kind attention. It was my first time I had ever been placed in a position where I needed help and they went above and beyond. A very excellent service . Thank you guys

18 February 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

William Pembelton dealt with my case…

William Pembelton dealt with my case very efficiently and was quick and detailed in any replies to my emails thanks thorneycroft solicitors for all your help

17 February 2025
Unprompted review
Thorneycroft Solicitors logo

Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

A very efficient company

My experience with this company has been very good . A gentleman call William Pembleton looked after me and was very efficient replied to my emails very quick and very happy to have dealt with him.

11 February 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 4 out of 5 stars

Thorneycroft Review

We have just used Thorneycroft solicitors to do the conveyancing on my father’s house sale. They were excellent throughout the process giving great advice in a very professional and friendly manner.
I would like to give special thanks to James Worsley and Kamila Jaworska who managed our sale through to completion. James and Kamila were always available if we needed advice and kept us updated at every stage. I would definitely use them again.

3 February 2025
Unprompted review
Thorneycroft Solicitors logo

Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

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